Online Casinos in general: Pledoo offers repayment

This post has been translated automatically

This post has been translated automatically

This post has been translated automatically

This post has been translated automatically

Langhans wrote on 21.07.2023 at 12:00: Strange number. But it can't really happen more than that nothing happens at all when you send the account statements Ideal case would be: you get your deposits back, which you have gambled away long ago and the casino takes care of it. Is that right? I hope I didn't completely misunderstand, but that sounds like an interesting deal

This post has been translated automatically

Marcello wrote on 07/21/2023 at 12:54 PM:

See this basically like you. As the circumstances are described, yes the casino is damaged. Possibly one prepares a class action suit and collects now once the data for it. I also agree with you about bank statements. The worst that can happen is probably a data leak. I just don't like to give out this information.

This post has been translated automatically

This post has been translated automatically

Falko wrote on 21.07.2023 at 14:37 clock: Malta has not yet stopped with the refunds? That one wanted to implement but now legally, that from now on no player can sue back lost money from licensed MGA casino.

This post has been translated automatically

tobinho1899 wrote on 07/26/2023 at 13:33: Have you heard from them again marcello?

This post has been translated automatically

0 Likes
Afternoon,

some of us must have received a mail from Pledoo. They say that the payment service Provider has misappropriated funds and is involved in illegal activities. Pledoo was cheated out of its deposits and is now helping players recover their payments from credit card issuers because the provider cheated Pledoo.

The following mail came from Pledoo:
"To put it simply - the payment system provider (which is an outsourced service) that processed this transaction has been involved in illegal activities and the money didn't reach us.

After prolongated discussion with our legal team, we have made a decision to inform customers about this issue.

We are not requesting this money from you. Even better; you can receive your money back!

The facts are as follows:
- money goes back to you or no-one gets the money

For additional information, please respond to this email.
We cannot guarantee with 100% certainty that we will be able to assist you in recovering the funds, but you do have a fair chance and a solid legal basis.
Looking forward to your reply."


The next step was to send Pledoo my account statements from my MasterCard , the credit card had expired anyway and I had nothing to lose. After a few days, a mail came from Pledoo. It is an instruction how to proceed against my card issuer and a signed document from Pledoo with the payments made and that Pledoo has been defrauded by the service provider.
In addition, they refer to a special clause at Mastercard that the chargeback time only takes effect when the fraud has been reported by Pledoo to the player.

A few days later I received a letter from my card issuer with the following message:

"Dear Mr. XXX,

thank you very much for your message.

We will credit your card account with the total turnover of XXXX Euro that you complained about until final clarification.

Should the facts subsequently change or the complaint be unjustified, the provisional credit will be cancelled and charged to your card account in accordance with ( ).

If we need further details from you, we will contact you."

Of course, it's amazing that the card issuer refunded the money so quickly, but it's currently conditional and I'm afraid that the amount will be recovered.

Do you guys have any experience with this issue? What should I do? How long do you think it will take until the final clarification?

This post has been translated automatically