Privacy settings

We use a number of cookies on our website. Some are essential, while others help us improve our portal for you.

Privacy settings

Here is an overview of all the cookies we use. You can choose to accept whole categories or view more information and select only certain cookies.

Essential (6)

Essential cookies enable basic functions and are necessary for the website to function properly.

Statistics (3)

Statistics cookies collect information anonymously. This information helps us to understand how our visitors use our website.
If the statistics cookies are subsequently deselected, they will remain on the computer until the expiry date. However, they are neither updated nor evaluated.

Online Casinos in general: Platincasino verification does not work - withdrawal is rejected.

Topic created on 11th Sep. 2024 | Page: 1 of 2 | Answers: 26 | Views: 1,604
The-T

Platincasino verification does not work - withdrawal is rejected.

11th Sep. 2024, at 03:44 pm CEST#1
0 Likes

Nobody has liked this post so far
Hello everyone,

I deposited €25 from my account at Platincasino a week ago. After hours of back and forth, it turned into 1100€.
Now I wanted to withdraw the money and here comes the problem.
Platincasino refuses to pay out the money because it was paid from another account via Paysafe six months ago. This happened by mistake because my roommate was also using my PC at the time and deposited money into my Platincasino. This was all by mistake as he thought he was logged into his account. The money at the time had already been gambled away.
I sent Platincasino all my details for Verification and now there is this yellow watch with is being processed for 2 weeks.
I get an automatically generated message to my emails. Live Chat is no longer available.
Support does not reply to my messages about the payout and there is no explanation why it is not paid out.

Now my question is what can I do to get my money. The communication with Platincasino is doomed to failure.

This post has been translated automatically

gamble1
Icon

Platincasino verification does not work - withdrawal is rejected.

11th Sep. 2024, at 04:09 pm CEST#2
0 Likes

Nobody has liked this post so far
Hey The-T welcome to the forum

Basically it is never good to Deposit with other people's payment methods and I think it would have been good to write to the support directly when it happened so that they are informed

Now to come with it because a payout is pending is also somewhere logical because your account is checked before each payout even if I think you can not actually deny a payout here because it was a violation of the terms and conditions but not now at the moment

Unfortunately, Platin has changed its license which makes it very difficult to achieve something if they refuse but I would still try to get in touch with the support maybe the VIP mail will help you (VIP@Platincasino.com)

In the past it has also been helpful to refer to this thread here due to the positive publicity when the casino is solution-oriented

In any case, keep your fingers crossed and keep us up to date on how things are going

This post has been translated automatically

Twfarcry6
Amateur

Platincasino verification does not work - withdrawal is rejected.

11th Sep. 2024, at 04:21 pm CEST#3
0 Likes

Nobody has liked this post so far
I also have a problem with platincasino. Do not reply to email nothing. After canceling 3 times because they always want different documents. Now they tell me to withdraw to the method. What I deposited with. But don't say which one. And the win now is from nodepsoit. So completely crazy.

This post has been translated automatically

gamble1
Icon

Platincasino verification does not work - withdrawal is rejected.

11th Sep. 2024, at 04:35 pm CEST#4
0 Likes

Nobody has liked this post so far

Twfarcry6 wrote on 11.09.2024 at 16:21: Also have a problem with platincasino. Do not reply to email nothing. After canceling 3 times because they always want other documents. Now they tell me to pay out to the method. Which I deposited with. But don't say which one. And the win now is from nodepsoit. So it's completely crazy.

What was the last method you deposited with?

This post has been translated automatically

Twfarcry6
Amateur

Platincasino verification does not work - withdrawal is rejected.

11th Sep. 2024, at 05:16 pm CEST#5
0 Likes

Nobody has liked this post so far
gamble1 wrote on 11.09.2024 at 16:35:

What was the last thing you deposited with ?


Credit card but no idea which one that's the problem

This post has been translated automatically

gamble1
Icon

Platincasino verification does not work - withdrawal is rejected.

11th Sep. 2024, at 05:31 pm CEST#6
0 Likes

Nobody has liked this post so far

Twfarcry6 wrote on September 11th, 2024 at 5:16 pm:

Credit card but no idea which one that's the problem

Then I would first try all the ones you've ever used there if one no longer exists then it's best to write everything to support again like this

This post has been translated automatically

roccoammo11
Expert

Platincasino verification does not work - withdrawal is rejected.

11th Sep. 2024, at 06:26 pm CEST#7
0 Likes

Nobody has liked this post so far
Just check your cards & see when you deposited with Platin..so compare the date you deposited with Platin with transactions on your cards..if you know which one it is then don't forget to cover the numbers the way you want & then you'll get your money.

This post has been translated automatically

Twfarcry6
Amateur

Platincasino verification does not work - withdrawal is rejected.

11th Sep. 2024, at 06:31 pm CEST#8
0 Likes

Nobody has liked this post so far
gamble1 wrote on September 11th, 2024 at 5:31 pm:

Then I would first try all the ones you've ever used there if one no longer exists then it's best to write everything to support again like this

But they cancel every 3 days. Can then take 12 days. And to the lower member. I could check the date and time. Yes. It just takes a while. And the support doesn't answer. I've already written 3 times

Ps I found the depositor. Hope the numbers are off as they don't reply to emails. And need 3 days for each processing. Became a very bad casino for me

This post has been translated automatically

JonasBrrt
Experienced

Platincasino verification does not work - withdrawal is rejected.

11th Sep. 2024, at 07:28 pm CEST#9
0 Likes

Nobody has liked this post so far
They kept me waiting for over 2 weeks last month too... Every 2-3 days I received a new email asking me to send proof of this and that depositor... There were depositors from 5 years ago, when I still had another Paysafe account... At some point I gave up exasperated, gambled everything away and had my account closed 😂

This post has been translated automatically

gamble1
Icon

Platincasino verification does not work - withdrawal is rejected.

11th Sep. 2024, at 09:27 pm CEST#10
0 Likes

Nobody has liked this post so far

Twfarcry6 wrote on 11.09.2024 at 18:31:
But they cancel every 3 days. Can then take 12 days. And to the lower member. Could I check with date time. Yes. It just takes a while. And the support doesn't answer. I've already written 3 times

Ps I found the depositor. Hope the numbers are off as they don't reply to emails. And need 3 days for each processing. Became a very bad casino for me


They currently take a really long time for non VIP players but they pay out if everything fits as roccoammo has already said make sure you cover the numbers correctly then it fits



JonasBrrt wrote on 11.09.2024 at 19:28: They also kept me waiting for over 2 weeks last month.... Every 2-3 days a new email came, I should send proof of the and the and the depositor.... There were depositors from 5 years ago, when I still had another Paysafe account... At some point I gave up exasperated, gambled everything away and had my account closed 😂

Really strange with me they only wanted the current methods verified Crypto not at all there must have been something different with you because of the Paysafe account


This post has been translated automatically

mtorero
Amateur

Platincasino verification does not work - withdrawal is rejected.

12th Sep. 2024, at 12:20 pm CEST#11
0 Likes

Nobody has liked this post so far
I have also been waiting for a payout since August 30. (Deposit/withdrawal with Litecoin)
On September 3, the payout was canceled with the request to verify my Revolut debit card again with which I once deposited. I uploaded it and it was accepted. (Green checkmark)
Then I requested a new withdrawal, and today after almost 10 days pending it was canceled without any reason and credit is back in the account...
There is no support that you can contact or you are ignored.
Apart from the name, the casino unfortunately has nothing in common with the old Platin that I have such fond memories of, and I now doubt whether I will receive my payout any time soon...
Something seems to be going very wrong.

This post has been translated automatically

gamble1
Icon

Platincasino verification does not work - withdrawal is rejected.

12th Sep. 2024, at 12:24 pm CEST#12
0 Likes

Nobody has liked this post so far

mtorero wrote on 12.09.2024 at 12:20: I have also been waiting for a payout since August 30th. (Deposit/withdrawal with Litecoin)
On September 3, the payout was canceled with the request to verify my Revolut debit card again with which I once deposited. I uploaded it and it was accepted. (Green checkmark)
Then I requested a new withdrawal, and today after almost 10 days pending it was canceled without any reason and credit is back in the account...
There is no support that you can contact or you are ignored.
Apart from the name, the casino unfortunately has nothing in common with the old Platin that I have such fond memories of, and I now doubt whether I will receive my payout any time soon...
Something seems to be going very wrong.

After such a long time it often happens that the payout is canceled by the system, I would just submit it again

This post has been translated automatically

JonasBrrt
Experienced

Platincasino verification does not work - withdrawal is rejected.

12th Sep. 2024, at 12:38 pm CEST#13
0 Likes

Nobody has liked this post so far

mtorero wrote on 12.09.2024 at 12:20: I have also been waiting for a payout since August 30th. (Deposit/withdrawal with Litecoin)
On September 3, the payout was canceled with the request to verify my Revolut debit card again with which I once deposited. I uploaded it and it was accepted. (Green checkmark)
Then I requested a new withdrawal, and today after almost 10 days pending it was canceled without any reason and credit is back in the account...
There is no support that you can contact or you are ignored.
Apart from the name, the casino unfortunately has nothing in common with the old Platin that I have such fond memories of, and I now doubt whether I will receive my payout any time soon...
Something seems to be going very wrong.

Amen to that. They screwed me over too. Every 2 or 3 days the payout was canceled and I had to upload some shit again. From payments I had made umpteen years ago 😂

Only Platin members are treated fairly, for everyone else they try everything to avoid having to pay out.
The fact that the Live Chat is only available to Platin members is laughable.

This post has been translated automatically

WithoutWings
Expert

Platincasino verification does not work - withdrawal is rejected.

12th Sep. 2024, at 01:36 pm CEST#14
0 Likes

Nobody has liked this post so far
If money has been paid in by other people, it looks rather bad to get the money.

This post has been translated automatically

mtorero
Amateur

Platincasino verification does not work - withdrawal is rejected.

12th Sep. 2024, at 02:01 pm CEST#15
0 Likes

Nobody has liked this post so far
gamble1 wrote on 12.09.2024 at 12:24 pm:

After such a long time it often happens that the payout is canceled by the system would just submit it again

👍 I'll try again and hope for a Platin payout miracle sometime 🙏🙏😊

This post has been translated automatically

Hot Topics24th Nov. 2024 at 10:06 pm CET

Gossip
0
Watch-out
0
World
0

GambleJoe Team

Profile picture of JulianJulian
Community-Manager / Complaint SpecialistProfile picture of CounterCounter
Software developerProfile picture of MatthiasMatthias
Project manager
Profile picture of DanielDaniel
Founder

Community Forum-Moderators

Members who assist the GJ team in moderating the forum.
Profile picture of AndreAndre
Profile picture of gamble1gamble1
Profile picture of Langhans_innenLanghans_innen
Profile picture of SaphiraSaphira
GambleJoe is aimed exclusively at user whose allowed to play legally with his current location in online casinos and does not violate the current law.
It is the responsibility of the user to inform himself about the current legal situation. Gambling is prohibited for children and adolescents under the age of 18.
GambleJoe is a registered trademark with the EUIPO of GJ International Ltd.
© 2012-2024 GambleJoe.com
✕

Forgotten your password?

Create a new password here

  • 1. Fill in the 3 fields carefully and click on the green button
  • 2. Check your email inbox for a message from GambleJoe
  • 3. Click on the confirmation link in the email and your new password will be active immediately