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Online Casinos in general: Platincasino: Suddenly error message in every game

Topic created on 24th Sep. 2022 | Page: 1 of 1 | Answers: 9 | Views: 2,462
exxon99

Platincasino: Suddenly error message in every game

24th Sep. 2022, at 12:18 am CEST#1
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Good evening dear GJ community,

I have the following problem. For about a month now, since Tuesday the 23rd of August around 22:30 to be exact, I suddenly get an error message in every game from every Provider as soon as I want to make the first spin. The error messages vary slightly from provider to provider, but all just contain something like " An error has occurred. Please restart the game.". The whole thing is even more puzzling to me since only the error messages at "Play'n'Go" slots is a bit more substantial and tells me "No money available - your spending limit has been reached", which I can't make any sense of, since I have neither set such a spending limit anywhere nor even heard/read about it (Platincasino doesn't even have a limit called "spending limit")
The whole problem occurred suddenly in the middle of a "session", i.e. I made a Deposit (with bonus) and was playing for quite some time (various slots from different providers), close one slot, open another and bang - nothing works anymore. After I tried all providers and absolutely none of them worked, I wrote to the support, which - oh wonder - was not much help and only told me that he had no signs of problems with my account and referred me to the e-mail support to which I should please contact. Said & done, a month later I still have no answer. However, the problem still exists
I have already tried several times all known, common solutions: - different browsers, - cache & other browser data deleted, - browser reinstallation, - different Internet connections / different mobile Internet connections... all without success. I am now absolutely at a loss.

Does anyone here know a solution ? Thank you in advance and have a nice, profitable weekend.

Kind regards

-Enclosed you will find a representative selection of screenshots of the said error messages-

exxon99
exxon99
exxon99



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Comingsoon19
Experienced

Platincasino: Suddenly error message in every game

24th Sep. 2022, at 07:58 am CEST#2
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Hello,

have you possibly set a betting limit and deleted it again? This takes up to 7 days until the limit is gone again. We already had a case here where it was due to the set betting limit

VG

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Julian
Elite

Platincasino: Suddenly error message in every game

24th Sep. 2022, at 11:39 am CEST#3
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Hey exxon99,

Hm, really strange.
Sounds to me actually like a turnover betting limit / loss limit.
Of course it's a pity that the support couldn't help you directly, and couldn't give you any information about what the problem was.
But maybe this is really just a technical error.

I will write to you privately and hope that our contact person will look at it for you in a timely manner.

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gamble1
Icon

Platincasino: Suddenly error message in every game

24th Sep. 2022, at 12:53 pm CEST#4
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Liked this post: Avatar von Julian Julian, Avatar von Max_Bet Max_Bet
This looks more like a buggy closed game which blocks the other games

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R3hab
Elite

Platincasino: Suddenly error message in every game

24th Sep. 2022, at 01:03 pm CEST#5
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Liked this post: Avatar von Julian Julian, Avatar von Saphira Saphira

gamble1 wrote on 24.09.2022 at 12:53 pm: This looks more like a faulty closed game which blocks the other games

This has happened more often at StarGames, but there also came the error that you can only play 1 slot and not more at once.


Just check the last game you played which went without error and close it again

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Julian
Elite

Platincasino: Suddenly error message in every game

24th Sep. 2022, at 01:08 pm CEST#6
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gamble1 wrote on 24.09.2022 at 12:53 pm: This looks more like a buggy closed game what blocks the other games

Of course it could be, that's a good point you guys made!

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Falko
Icon

Platincasino: Suddenly error message in every game

24th Sep. 2022, at 03:05 pm CEST#7
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gamble1 wrote on 24.09.2022 at 12:53 pm: This looks more like a faulty closed game which blocks the other games

I had that once at Casino Club a faulty closed slot. I could then 2 months no longer play, so long that had lasted until the error message no longer appeared when opening the slot. But the other slots there I could all continue to play without problems, except for the one and that was the BTG slot Bonanza.

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gamble1
Icon

Platincasino: Suddenly error message in every game

24th Sep. 2022, at 03:29 pm CEST#8
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Liked this post: Avatar von Falko Falko
This essentially depends on whether the casino allows you to open more than one slot, but there could also be a chain of unfortunate coincidences that lead to an error occurring

The whole thing can be seen well at Gamomat slots when one is closed by a connection failure, it came in the past often times to such errors where no other Gamo could be opened although the multiple play would be theoretically possible

At least my experience at Wildz as well as sunmaker at that time

Edit : You play at Platin or ? look in your bonus overview is there a game highlighted in red ?

In Platinum is a protection against Bonushunting built I have once LoD gambled and then after the free spins the game was closed but too fast and had not accepted the last win then LoD was marked red with the advice first close please

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Falko
Icon

Platincasino: Suddenly error message in every game

24th Sep. 2022, at 03:57 pm CEST#9
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gamble1 wrote on 24.09.2022 at 15:29: That depends essentially on whether the casino allows the opening of multiple slots but still there could also be a chain of unfortunate coincidences that lead to the very error occurs

The whole thing can be seen well at Gamomat slots when there is one closed by a connection failure, it came in the past often times to such errors where no other Gamo could be opened although the multiple play would theoretically be possible

At least my experience at Wildz as well as sunmaker at that time

Edit : You play at Platin or ? look in your bonus overview is there a game highlighted in red ?

In Platinum is a protection against Bonushunting built I have once LoD gambled and then after the free spins the game was closed but too fast and had not accepted the last win then LoD was marked red with the note close first please

Right where I had the problem at the time in the Casino Club, there was the German gambling contract not yet. Now you are only allowed to open 1 slot, so that could be the user here actually now become a problem. Platin Casino has then also picked out the one or other rule of it, such as this 5.3% tax.

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Relisys81
Rookie

Platincasino: Suddenly error message in every game

26th Sep. 2022, at 02:25 pm CEST#10
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I had something like that once - it was also because a game was not closed correctly. It took me forever to figure it out.... also thought "what's going on now?" 😜

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