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Online Casinos in general: Platincasino Payout Problems (Page 2)

Topic created on 05th Aug. 2022 | Page: 2 of 2 | Answers: 14 | Views: 2,749
WithoutWings
Expert

Platincasino Payout Problems

5th Aug. 2022, at 12:44 pm CEST#11
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I was allowed to verify again today for the umpteenth time you know it but then went through after 5 min 😅

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zocker0815
Top Member

Platincasino Payout Problems

5th Aug. 2022, at 07:40 pm CEST#12
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Ninno0712 wrote on 08/05/2022 at 10:21 am: Update:

first support (Sussi) says: "... is still being checked by us..."
second support (Patrick) says:"... is being checked by the game manufacturer...."
third support (Ju) says:"... is checked by a separate team, which is specialized in it..."

Sussi and Patrick were still friendly, Ju just closed the chat when asked exactly who really checks it now

may i ask are you a new customer or did you just make your first Deposit here?

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Ninno0712

Platincasino Payout Problems

5th Aug. 2022, at 08:18 pm CEST#13
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zocker0815 wrote on 05.08.2022 at 19:40

may i ask are you a new customer or did you just make your first Deposit here?

I am not a new customer at Platincasino, all verifications are done and the last payouts took only 12-16 hours

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WithoutWings
Expert

Platincasino Payout Problems

5th Aug. 2022, at 09:12 pm CEST#14
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With Platin, it often helps to cancel the withdrawal and redo it, especially in the morning. Often it is then suddenly very fast. With me it took 6 hours today until it went through with renewed account Verification the old story.

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Ninno0712

Platincasino Payout Problems

6th Aug. 2022, at 08:54 am CEST#15
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WithoutWings wrote on 05.08.2022 at 21:12: With Platin, it often helps to cancel the payout and redo it, especially in the morning. Often it goes then suddenly very fast. With me it took 6 hours today until it went through with renewed account Verification the old story.

I write first of all the VIP support now an email, because another payout is not going forward and so far only the one 5,000 € of the 10,000 € were processed although it counts to the same win...

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