Online Casinos in general: Platincasino Payout Problems
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Platincasino Payout Problems
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i am new here and wanted to describe my problem, since I have only seen similar cases so far.
I won 3 days ago 10.000€ on Platin ( Dork Unit, gift feature, 5 € bet), so not extremely high but already nice.
- To be more precise it was 10,239€
So the 239€ still gambled away for a smooth sum (my inner Monk must also be happy)
Since you can pay out at Platin max 5.000€ per transaction, I gave directly 2 transactions of 5.000€ each for payout.
Here I have also received within a few minutes the emails that I have requested the payout and it can take up to 48 hours until they were processed.
Since I have paid out at Platincasino so far only under 5,000 €, the confirmation of the payout was always max 12 hours there and the money about 4 more hours after that also (so far so good and happy)
- With platinum status should be so according to Platincasino, because prioritized payout....
Now I'm already waiting for 3 days for a confirmation of the two 5.0000€ payouts.
When I write to support, they say that the game manufacturer must first check it?!
- I hear this for the first time
- Then why does it take so long? does he check every round manually or what?
- I was also told by the support that everything is ok with my data and that it is not me but the game manufacturer Hacksawgaming...
- I should still have some patience and it is always referred to the next day, which comes there the confirmation.
- Other reviews on the net say that it is stalling and I will not see a cent...
- Such a check by the manufacturer I have not experienced at any other casino in the length of time and with much higher wins....
Have slowly the feeling, since you also read on many other review sites what similar, that I do not get my win here and they just want to stall me.
Because if I now 10x1.000€ would have paid out it would also have been "smaller wins" and would not have had to be checked?
I find it funny to wait 3 days for a confirmation of my payouts.
Assessments, tips, experiences or other inputs what's going on?
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Platincasino Payout Problems
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first support (Sussi) says: "... is still being checked by us..."
second support (Patrick) says:"... is checked by the game producer...."
third support (Ju) says:"... is checked by a separate team, which is specialized in it..."
Sussi and Patrick were still friendly, Ju just closed the chat when asked exactly who is really checking it now
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Platincasino Payout Problems
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Ninno0712
Great service👎👎
Platin halt
Stay cool do not gamble anything
they always play for time in the hope that you gamble everything away
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Platincasino Payout Problems
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If you are VIP Platin but write the VIP support an email often know more and can help there the chat you can forget yes
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Platincasino Payout Problems
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VIP I am not, only normal Platin Club Platin status member.
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Platincasino Payout Problems
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That is that must be only Platin you can write then
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Platincasino Payout Problems
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Oh ok, where can I find the email address?
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Platincasino Payout Problems
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Ninno0712
vip@platincasino.com is the
With the sum you can then do nothing at all also write to someone from the team here but there I would still wait
It is already so that higher wins are coordinated with the manufacturer to exclude a system error that can go times 7 working days (the manufacturers are not the fastest)
All in all, you can criticize Platin currently already there are a few problems but pay out they do when everything is ok
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Platincasino Payout Problems
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Thanks for your assessment
The first 5.000€ were now also booked, the second not ( even if both were requested in an interval of 30 seconds
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Platincasino Payout Problems
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Ninno0712
Super that makes me happy for you the second 5,000 then also arrive
Have fun with the win
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