Privacy settings

We use a number of cookies on our website. Some are essential, while others help us improve our portal for you.

Privacy settings

Here is an overview of all the cookies we use. You can choose to accept whole categories or view more information and select only certain cookies.

Essential (6)

Essential cookies enable basic functions and are necessary for the website to function properly.

Statistics (3)

Statistics cookies collect information anonymously. This information helps us to understand how our visitors use our website.
If the statistics cookies are subsequently deselected, they will remain on the computer until the expiry date. However, they are neither updated nor evaluated.

Online Casinos in general: Platincasino Payout Problems

Topic created on 05th Aug. 2022 | Page: 1 of 2 | Answers: 14 | Views: 2,734
Ninno0712

Platincasino Payout Problems

5th Aug. 2022, at 09:54 am CEST#1
0 Likes

Nobody has liked this post so far
Hello all,
i am new here and wanted to describe my problem, since I have only seen similar cases so far.

I won 3 days ago 10.000€ on Platin ( Dork Unit, gift feature, 5 € bet), so not extremely high but already nice.
- To be more precise it was 10,239€

So the 239€ still gambled away for a smooth sum (my inner Monk must also be happy)

Since you can pay out at Platin max 5.000€ per transaction, I gave directly 2 transactions of 5.000€ each for payout.
Here I have also received within a few minutes the emails that I have requested the payout and it can take up to 48 hours until they were processed.

Since I have paid out at Platincasino so far only under 5,000 €, the confirmation of the payout was always max 12 hours there and the money about 4 more hours after that also (so far so good and happy)
- With platinum status should be so according to Platincasino, because prioritized payout....

Now I'm already waiting for 3 days for a confirmation of the two 5.0000€ payouts.
When I write to support, they say that the game manufacturer must first check it?!
- I hear this for the first time
- Then why does it take so long? does he check every round manually or what?
- I was also told by the support that everything is ok with my data and that it is not me but the game manufacturer Hacksawgaming...
- I should still have some patience and it is always referred to the next day, which comes there the confirmation.
- Other reviews on the net say that it is stalling and I will not see a cent...
- Such a check by the manufacturer I have not experienced at any other casino in the length of time and with much higher wins....

Have slowly the feeling, since you also read on many other review sites what similar, that I do not get my win here and they just want to stall me.
Because if I now 10x1.000€ would have paid out it would also have been "smaller wins" and would not have had to be checked?

I find it funny to wait 3 days for a confirmation of my payouts.


Assessments, tips, experiences or other inputs what's going on?

This post has been translated automatically

Ninno0712

Platincasino Payout Problems

5th Aug. 2022, at 10:21 am CEST#2
0 Likes

Nobody has liked this post so far
Update:

first support (Sussi) says: "... is still being checked by us..."
second support (Patrick) says:"... is checked by the game producer...."
third support (Ju) says:"... is checked by a separate team, which is specialized in it..."

Sussi and Patrick were still friendly, Ju just closed the chat when asked exactly who is really checking it now

This post has been translated automatically

Anonym

Platincasino Payout Problems

5th Aug. 2022, at 10:25 am CEST#3
1 Like

Liked this post: Avatar von Ninno0712 Ninno0712
Ninno0712 wrote on 08/05/2022 at 10:21 am: Update:

first support (Sussi) says: "... is still being checked by us..."
second support (Patrick) says:"... is being checked by the game manufacturer...."
third support (Ju) says:"... is checked by a separate team, which is specialized in it..."

Sussi and Patrick were still friendly, Ju just closed the chat when asked exactly who really checks it now

Great service👎👎

Platin halt

Stay cool do not gamble anything
they always play for time in the hope that you gamble everything away

This post has been translated automatically

evopower140
Expert

Platincasino Payout Problems

5th Aug. 2022, at 10:49 am CEST#4
0 Likes

Nobody has liked this post so far

Ninno0712 wrote on 08/05/2022 at 10:21 am: Update:

first support (Sussi) says: "... is still being checked by us..."
second support (Patrick) says:"... is being checked by the game manufacturer...."
third support (Ju) says:"... is checked by a separate team, which is specialized in it..."

Sussi and Patrick were still friendly, Ju just closed the chat when asked exactly who really checks it now

If you are VIP Platin but write the VIP support an email often know more and can help there the chat you can forget yes

This post has been translated automatically

Ninno0712

Platincasino Payout Problems

5th Aug. 2022, at 10:52 am CEST#5
0 Likes

Nobody has liked this post so far

evopower140 wrote on 05/08/2022 at 10:49 AM

If you are a VIP Platin write an email to the VIP support they often know more and can help you with the chat

VIP I am not, only normal Platin Club Platin status member.

This post has been translated automatically

evopower140
Expert

Platincasino Payout Problems

5th Aug. 2022, at 11:03 am CEST#6
0 Likes

Nobody has liked this post so far

Ninno0712 wrote on 05/08/2022 at 10:52 AM

I am not VIP, just normal Platin Club Platin status member.

That is that must be only Platin you can write then

This post has been translated automatically

Ninno0712

Platincasino Payout Problems

5th Aug. 2022, at 11:04 am CEST#7
0 Likes

Nobody has liked this post so far

evopower140 wrote on 05.08.2022 at 11:03 am

That is that must be only Platin you can write then

Oh ok, where can I find the email address?

This post has been translated automatically

gamble1
Icon

Platincasino Payout Problems

5th Aug. 2022, at 11:12 am CEST#8
1 Like

Liked this post: Avatar von Ninno0712 Ninno0712
Ninno0712 wrote on 05/08/2022 at 11:04 AM

Oh ok, where can I find the email address?

vip@platincasino.com is the


With the sum you can then do nothing at all also write to someone from the team here but there I would still wait

It is already so that higher wins are coordinated with the manufacturer to exclude a system error that can go times 7 working days (the manufacturers are not the fastest)

All in all, you can criticize Platin currently already there are a few problems but pay out they do when everything is ok

This post has been translated automatically

Ninno0712

Platincasino Payout Problems

5th Aug. 2022, at 11:17 am CEST#9
0 Likes

Nobody has liked this post so far

gamble1 wrote on 05/08/2022 at 11:12 AM
vip@platincasino.com is the


With the sum you can then do nothing at all also write to someone from the team here but there I would still wait

It is already so that higher wins are coordinated with the manufacturer to exclude a system error that can go times 7 working days (the manufacturers are not the fastest)

All in all, you can criticize Platin currently already there are a few problems but pay out they do when everything is ok

Thanks for your assessment


The first 5.000€ were now also booked, the second not ( even if both were requested in an interval of 30 seconds

This post has been translated automatically

gamble1
Icon

Platincasino Payout Problems

5th Aug. 2022, at 11:49 am CEST#10
1 Like

Liked this post: Avatar von Ninno0712 Ninno0712

Ninno0712 wrote on 05/08/2022 at 11:17 AM

Thanks for your assessment


The first 5.000€ were now also booked, the second not ( even if both were requested in a distance of 30 seconds

Super that makes me happy for you the second 5,000 then also arrive


Have fun with the win

This post has been translated automatically

Hot Topics22nd Dec. 2024 at 10:53 pm CET

Gossip
0
Offline Casinos
0
Offline Casinos
0

GambleJoe Team

Profile picture of JulianJulian
Community-Manager / Complaint SpecialistProfile picture of CounterCounter
Software developerProfile picture of MatthiasMatthias
Project manager
Profile picture of DanielDaniel
Founder

Community Forum-Moderators

Members who assist the GJ team in moderating the forum.
Profile picture of AndreAndre
Profile picture of gamble1gamble1
Profile picture of Langhans_innenLanghans_innen
Profile picture of SaphiraSaphira
GambleJoe is aimed exclusively at user whose allowed to play legally with his current location in online casinos and does not violate the current law.
It is the responsibility of the user to inform himself about the current legal situation. Gambling is prohibited for children and adolescents under the age of 18.
GambleJoe is a registered trademark with the EUIPO of GJ International Ltd.
© 2012-2024 GambleJoe.com
✕

Forgotten your password?

Create a new password here

  • 1. Fill in the 3 fields carefully and click on the green button
  • 2. Check your email inbox for a message from GambleJoe
  • 3. Click on the confirmation link in the email and your new password will be active immediately