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Online Casinos in general: Platincasino payout (Page 4)

Topic created on 09th May. 2024 | Page: 4 of 4 | Answers: 51 | Views: 4,615
playermarv00

Platincasino payout

17th Sep. 2024, at 06:34 pm CEST#46
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Yo guys, I'm desperate ... my withdrawal of 1500 euros has been rejected for 14 days without any explanation ...
i have now tried 7 withdrawals

LIVE CHAT is not active anymore and my emails to the support are not answered either ...

does anyone have any tips on what else I can do?

Thank you in advance ...

Greetings

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gamble1
Icon

Platincasino payout

17th Sep. 2024, at 06:49 pm CEST#47
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Hey playermarv00

Have you ever been given a reason why it doesn't work?

If you don't get any feedback at all, try to contact the VIP mail VIP@Platincasino.com

It's only meant for Platin players, but if nobody answers you, chances are good

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playermarv00

Platincasino payout

17th Sep. 2024, at 07:15 pm CEST#48
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gamble1 wrote on 17.09.2024 at 18:49: Hey playermarv00

Have you ever been given a reason why it doesn't work?

If you don't get any feedback at all also for you the Tip try to contact the VIP mail VIP@Platincasino.com

Actually only meant for Platin players but if nobody answers you there are good chances

servus, first of all thanks for your answer !!!


yes, the first time i tried to cash out they told me that my credit card photo wasn't "blacked out" properly because the numbers had to be covered or something ... i then did that and was verified ...

since then, however, everything has been rejected without justification, at the beginning i received an email saying -

Please check your e-mail inbox for further information.


If you have any questions, you can contact our customer service team directly at any time.


but nothing ever arrived !!!

ok thanks for the info, I'll contact the VIP support ....

Edit by Julian: Font color has been adjusted

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gamble1
Icon

Platincasino payout

17th Sep. 2024, at 07:21 pm CEST#49
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Ahh ok I think I have already found the problem

It is correct the numbers have to be blacked out but not all because otherwise it will also be considered wrong

Pay attention to the exact wording of the mail it must be visible as far as I currently have it correctly in my head 3 numbers but really exactly where it says in the mail otherwise it is invalid

On the subject of the mail that is supposed to come, it is an error because none comes to them


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playermarv00

Platincasino payout

17th Sep. 2024, at 07:26 pm CEST#50
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gamble1 wrote on 17.09.2024 at 19:21: Ahh ok I think I found the problem already

It is correct the numbers have to be blacked out but not all because otherwise it will be considered wrong as well

Pay attention to the exact wording of the mail it must be visible as far as I currently have it correctly in my head 3 numbers but really exactly where it says in the mail otherwise it is invalid

On the subject of the mail that is supposed to come, it is an error because none comes to them



Yes, but I have submitted the blackening correctly again and was confirmed again 14 days ago or verified by support !!! so it can no longer be because of that ...

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Bossyplay92

Platincasino payout

7th Oct. 2024, at 10:59 am CEST#51
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Hello I have the same problem, I am a gold member at Platincasino. I won 2000€ on Saturday and since Saturday it has been pending ... I have already written to Live Support twice. They said it will be taken care of in the next hour now 3 hours have passed ! I am verified, have deposited directly via online banking and also set the payout ... in the past it always worked ... this is a good win in my eyes and now you wait a very long time to even know if you get the money now or not ... because I am entitled to this win ... Please give me some advice!

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Maho78
Amateur

Platincasino payout

7th Oct. 2024, at 11:28 am CEST#52
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Bossyplay92 wrote on 07.10.2024 at 10:59 am: Hello I have the same problem, I am a gold member at Platincasino. I won 2000€ on Saturday and put it directly on payout since Saturday it is pending ... have already written the live support twice. They said it will be taken care of in the next hour now 3 hours have passed ! I am verified, have deposited directly via online banking and also set the payout ... in the past it always worked ... this is a good win in my eyes and now you wait a very long time to even know if you get the money now or not ... because I am entitled to this win ... Please give me some advice!

Hi,


Saturday is not a working day. I would calculate 48 hours from Monday. I have also paid out something 2-3 times in the last few weeks and it was always there in 2 working days, sometimes 1 day longer.

In my experience, if you continue to Deposit after the withdrawal request without canceling the withdrawal, it will be processed sooner than if you ask every time when the money will be paid out.

I think someone who continues to deposit after the withdrawal request without canceling a payment is less likely to be delayed than someone who waits until the payout arrives.

Maybe that's just my feeling



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