Privacy settings

We use a number of cookies on our website. Some are essential, while others help us improve our portal for you.

Privacy settings

Here is an overview of all the cookies we use. You can choose to accept whole categories or view more information and select only certain cookies.

Essential (6)

Essential cookies enable basic functions and are necessary for the website to function properly.

Statistics (3)

Statistics cookies collect information anonymously. This information helps us to understand how our visitors use our website.
If the statistics cookies are subsequently deselected, they will remain on the computer until the expiry date. However, they are neither updated nor evaluated.

Online Casinos in general: Platincasino payout (Page 4)

Topic created on 09th May. 2024 | Page: 4 of 4 | Answers: 51 | Views: 4,208
playermarv00

Platincasino payout

17th Sep. 2024, at 06:34 pm CEST#46
0 Likes

Nobody has liked this post so far
Yo guys, I'm desperate ... my withdrawal of 1500 euros has been rejected for 14 days without any explanation ...
i have now tried 7 withdrawals

LIVE CHAT is not active anymore and my emails to the support are not answered either ...

does anyone have any tips on what else I can do?

Thank you in advance ...

Greetings

This post has been translated automatically

gamble1
Icon

Platincasino payout

17th Sep. 2024, at 06:49 pm CEST#47
0 Likes

Nobody has liked this post so far
Hey playermarv00

Have you ever been given a reason why it doesn't work?

If you don't get any feedback at all, try to contact the VIP mail VIP@Platincasino.com

It's only meant for Platin players, but if nobody answers you, chances are good

This post has been translated automatically

playermarv00

Platincasino payout

17th Sep. 2024, at 07:15 pm CEST#48
0 Likes

Nobody has liked this post so far
gamble1 wrote on 17.09.2024 at 18:49: Hey playermarv00

Have you ever been given a reason why it doesn't work?

If you don't get any feedback at all also for you the Tip try to contact the VIP mail VIP@Platincasino.com

Actually only meant for Platin players but if nobody answers you there are good chances

servus, first of all thanks for your answer !!!


yes, the first time i tried to cash out they told me that my credit card photo wasn't "blacked out" properly because the numbers had to be covered or something ... i then did that and was verified ...

since then, however, everything has been rejected without justification, at the beginning i received an email saying -

Please check your e-mail inbox for further information.


If you have any questions, you can contact our customer service team directly at any time.


but nothing ever arrived !!!

ok thanks for the info, I'll contact the VIP support ....

Edit by Julian: Font color has been adjusted

This post has been translated automatically

gamble1
Icon

Platincasino payout

17th Sep. 2024, at 07:21 pm CEST#49
0 Likes

Nobody has liked this post so far
Ahh ok I think I have already found the problem

It is correct the numbers have to be blacked out but not all because otherwise it will also be considered wrong

Pay attention to the exact wording of the mail it must be visible as far as I currently have it correctly in my head 3 numbers but really exactly where it says in the mail otherwise it is invalid

On the subject of the mail that is supposed to come, it is an error because none comes to them


This post has been translated automatically

playermarv00

Platincasino payout

17th Sep. 2024, at 07:26 pm CEST#50
0 Likes

Nobody has liked this post so far

gamble1 wrote on 17.09.2024 at 19:21: Ahh ok I think I found the problem already

It is correct the numbers have to be blacked out but not all because otherwise it will be considered wrong as well

Pay attention to the exact wording of the mail it must be visible as far as I currently have it correctly in my head 3 numbers but really exactly where it says in the mail otherwise it is invalid

On the subject of the mail that is supposed to come, it is an error because none comes to them



Yes, but I have submitted the blackening correctly again and was confirmed again 14 days ago or verified by support !!! so it can no longer be because of that ...

This post has been translated automatically

Bossyplay92

Platincasino payout

7th Oct. 2024, at 10:59 am CEST#51
0 Likes

Nobody has liked this post so far
Hello I have the same problem, I am a gold member at Platincasino. I won 2000€ on Saturday and since Saturday it has been pending ... I have already written to Live Support twice. They said it will be taken care of in the next hour now 3 hours have passed ! I am verified, have deposited directly via online banking and also set the payout ... in the past it always worked ... this is a good win in my eyes and now you wait a very long time to even know if you get the money now or not ... because I am entitled to this win ... Please give me some advice!

This post has been translated automatically

Maho78
Amateur

Platincasino payout

7th Oct. 2024, at 11:28 am CEST#52
0 Likes

Nobody has liked this post so far
Bossyplay92 wrote on 07.10.2024 at 10:59 am: Hello I have the same problem, I am a gold member at Platincasino. I won 2000€ on Saturday and put it directly on payout since Saturday it is pending ... have already written the live support twice. They said it will be taken care of in the next hour now 3 hours have passed ! I am verified, have deposited directly via online banking and also set the payout ... in the past it always worked ... this is a good win in my eyes and now you wait a very long time to even know if you get the money now or not ... because I am entitled to this win ... Please give me some advice!

Hi,


Saturday is not a working day. I would calculate 48 hours from Monday. I have also paid out something 2-3 times in the last few weeks and it was always there in 2 working days, sometimes 1 day longer.

In my experience, if you continue to Deposit after the withdrawal request without canceling the withdrawal, it will be processed sooner than if you ask every time when the money will be paid out.

I think someone who continues to deposit after the withdrawal request without canceling a payment is less likely to be delayed than someone who waits until the payout arrives.

Maybe that's just my feeling



This post has been translated automatically

Hot Topics22nd Nov. 2024 at 03:08 am CET

Casino Games
0
Offline Casinos
0
Inside
0

GambleJoe Team

Profile picture of JulianJulian
Community-Manager / Complaint SpecialistProfile picture of CounterCounter
Software developerProfile picture of MatthiasMatthias
Project manager
Profile picture of DanielDaniel
Founder

Community Forum-Moderators

Members who assist the GJ team in moderating the forum.
Profile picture of AndreAndre
Profile picture of gamble1gamble1
Profile picture of Langhans_innenLanghans_innen
Profile picture of SaphiraSaphira
GambleJoe is aimed exclusively at user whose allowed to play legally with his current location in online casinos and does not violate the current law.
It is the responsibility of the user to inform himself about the current legal situation. Gambling is prohibited for children and adolescents under the age of 18.
GambleJoe is a registered trademark with the EUIPO of GJ International Ltd.
© 2012-2024 GambleJoe.com
✕

Forgotten your password?

Create a new password here

  • 1. Fill in the 3 fields carefully and click on the green button
  • 2. Check your email inbox for a message from GambleJoe
  • 3. Click on the confirmation link in the email and your new password will be active immediately