Online Casinos in general: Platincasino payout (Page 3)

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Marieangels wrote on August 18, 2024 at 12:12 pm:
Yes, they just ignore you. They only replied after the review, so they know exactly what's going on. And they don't want to pay out and if you don't book back, they do it for you and claim it was you. These are criminal machinations. Even if it was a no Deposit win this time, I've already left a lot of money there. 270,-€ but still... I will extend my rating with updates, and if it's every day... I think if everyone who has trouble with the store did it, Platin would have been done long ago. And it's not true that reviews are useless. I always check them out and read what players write. Reviews have often led to things finally being sorted out for me. I'm always in favor of not putting up with everything.

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T0uchTheSky wrote on 18.08.2024 at 12:48 pm:
Isn't it the case that with NoDeposit FS you can only cash out a maximum of 100 euros?

I used to play at Platin a lot, mostly with Deposit bonuses. Until I realized that the Bonuses always have to be wagered 40x depositor + bonus, even currently still according to promomails.

That's why I haven't played or deposited there for almost 2 years, except once about 2 months ago, but only because of a Tournament and without a bonus.

I'm only a gold member, at that time I was still able to write to support in Live Chat because I actually only had a question about the notification that my LTC address had to be confirmed the first time and I didn't receive an email about it.

I waited several hours in the live chat and when someone was finally there, I was also made a fool of because the lady said she could only speak Proto-Ugisian balbla. Many people knew this story from another thread.

In any case, I was recently able to withdraw 100 euros from the NoDeposit FS twice, once FS from the European Championship games and once Olympia Paris. Both times they paid out without any problems and even after only 2 days.

And strangely enough, I don't have to verify myself again. The last time was only when I registered a few years ago.

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frapi07 wrote on 18.08.2024 at 12:53 pm:
Was only like that with the German Platin. I don't know how high the max cashout is now with no Deposit, but certainly not €100. Also gone is this coin store. I was never able to convert anything there, it was really for the cat.

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T0uchTheSky wrote on 08/18/2024 12:56 PM:

I'm talking about Platin dot Com, you or her about Platin dot De?

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frapi07 wrote on 18.08.2024 at 13:01:
The first one. I've never gambled with German rules on Platin.

Per 100€ turnover there was 1 coin or something, I don't know anymore. With that you bought no depos (with Platin they were 50 cents). The maximum cashout was €100, if I remember correctly. But I never got it.

Edit: maybe it was only like that for this promotion. Marieangels said that she had read up on the rules.

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T0uchTheSky wrote on 18.08.2024 at 13:17:



Yes, maybe only the FS from EM and Olympia Paris were limited to 100 euros. In any case, none of my last 3 withdrawals were canceled, maybe because I always paid out the money to Crypto Wallet? Mhhh, who knows ....

Saphira wrote on 18.08.2024 at 13:27: Was also able to cash out twice during the EM and Olympia campaign with Platin. It took a few days because I had to verify my deposit method, but then the money arrived in the wallet. After a few days, I still see no reason to ask by email or chat where the money is.

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T0uchTheSky wrote on 18.08.2024 at 13:17:



Yes, maybe only the FS from EM and Olympia Paris were limited to 100 euros. In any case, none of my last 3 withdrawals were canceled, maybe because I always paid out the money to Crypto Wallet? Mhhh, who knows ....

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Marieangels wrote on 18.08.2024 at 15:03:

Maybe, but then it would have been right to cancel the payout and delete the rest over 100,-€. A short message... It wasn't clear to me, as the bonus conditions said otherwise. But they booked it back and it said 270,-€ available and 0 blocked by bonus. And only contacted me after the evaluation and claimed that I had recalled it. I then limited the payout to €100 for the time being on 14.8. It should have been there by now. Today I received an email. Payout limited to €100. They have canceled the payout of €100 from 14.8. Huh? Now I have €100 in my balance and now I have to make another payout and wait 4 days.

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Marieangels wrote on 18.08.2024 at 15:03:

Maybe, but then it would have been right to cancel the payout and delete the rest over 100,-€. A short message... It wasn't clear to me, as the bonus conditions said otherwise. But they booked it back and it said 270,-€ available and 0 blocked by bonus. And only contacted me after the evaluation and claimed that I had recalled it. I then limited the payout to €100 for the time being on 14.8. It should have been there by now. Today I received an email. Payout limited to €100. They have canceled the payout of €100 from 14.8. Huh? Now I have €100 in my credit balance and now I have to make another payout and wait 4 days.

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frapi07 wrote on 18.08.2024 at 15:53:

Ahh, then Touch was right after all, but of course the normal procedure is exactly as you described. Withdrawal is rejected, a message follows as to why this has happened and the balance is reduced to €100 and you can request the withdrawal again

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Marieangels wrote on 18.08.2024 at 16:42:

I read that in the Bonus terms and conditions:

If a player has already made a Deposit with Platincasino, any bonus winnings from a no deposit free spin (free offer/claim) will be capped at €300 (or the equivalent amount in other currency) once the Wagering requirements of this bonus have been met. Any wins in excess of this amount will be forfeited (including any amounts earned through subsequent play with the bonus winnings redeemed).


It was nothing to do with Olympia.

Be that as it may, I never see the money... had only applied for €100 4 days ago, which was canceled today. It should be clear to everyone that it no longer makes sense to play and deposit there.
I only reported this because the thread was opened here with similar problems. Platin is a thing of the past for me.

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Donnie wrote on 18.08.2024 at 09:30:

You have to keep making excuses for this scumbag casino that treats the majority of its customers like crap. Find something good in all the criticism. What excuse will you come up with again? Let me guess, everyone has always received their money. I already know why I closed my account there. Not hearing anything from customer service for days when there are problems, great. Even accounts are not closed because they don't respond. Finally show them the middle finger

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Laura26 wrote on 09.05.2024 at 18:38: Hello
I've never really had any problems with Platincasino, I've already had something paid out several times which was in my account immediately after it was accepted... so I played again and had 3000€ paid out on 30.04 was also accepted but I haven't received the money in my bank account yet... does anyone happen to have similar problems at the moment?

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