Online Casinos in general: Platincasino is not a solution (Page 3)

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frapi07 wrote on 20.06.2022 at 14:16: VIP/Bonus programs are junk there. There is no other way to put it. The payout time on the other hand is top.

Other providers have daily Cashback (even 20%) and you don't need "platinum status" where you have to Deposit 1k monthly.

Live Casino was also abolished for German players. Is just no longer as attractive, I think. But what bothers me is the "VIP support". If you ask an "unpleasant" question (for example, something does not work) is not answered and even ignored.

Even a cheap "We are in the process of fixing the problem. Please be patient a little longer" would have been enough for me, but instead they just kept quiet and left the customers in the lurch. That just doesn't work for me at all

In addition, the empty promises are negative to note ("we will update the description of the cashback") - until today nothing has happened and that after almost 6 months. One could assume that they deliberately want to provoke misunderstandings.

Negative is also the behavior towards the clientele (if there are problems, you have to call GJ). The lack of a casino manager here is also negative and usually leads to having to write to Caro first (nothing against Caro, she does a very good job, but it's just cumbersome)

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gamble1 wrote on 20.06.2022 at 14:24 Clock
If we look back at what alone the team has to work on cases if you observe the forum I would say to write directly to the manager because everything can only go haywire or I would not know any added value where you could say a manager in the forum is more useful than the mediation via GJ

Of course you can argue now if a statement is sometimes appropriate that would be useful but let's be honest a statement from a manager usually contains only rough paraphrases and the whole thing reads like a prefabricated text because that's just normal and most problems are not to be solved publicly anyway because of privacy

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gamble1 wrote on 20.06.2022 at 14:24 Clock
If we look back at what alone the team has to work on cases if you observe the forum I would say to write directly to the manager because everything can only go haywire or I would not know any added value where you could say a manager in the forum is more useful than the mediation via GJ

Of course you can argue now if a statement is sometimes appropriate that would be useful but let's be honest a statement from a manager usually contains only rough paraphrases and the whole thing reads like a prefabricated text because that's just normal and most problems are not publicly solved anyway because of privacy

redriver67 wrote on 20.06.2022 at 11:15: So as far as the platinum status in this casino is concerned, I can really not determine any added value for me. I've had platinum status for a few months now and it really sucks from my point of view. Alone when I see the turnover requirements for the exchange of the coins is a nauseous. The spins are indeed on 50 cents, but still with x75 turnover conditions and limited to 100 euros. That in the platinum status, not to believe. In all the years I've been playing there, I've only managed that once with a full screen explorer in the free spins. The Deposit Bonuses where I get more often, I can convert from time to time, but that does not make the Kraut fat. If you then ask for a bonus credit for free, they are also rather stingy. The other day I got a whole 10 euros and that in platinum status. The support in chat or by mail is indeed fast with me, payouts usually under 12 hours. Nevertheless, in my opinion, it is not worth it to play up to the platinum status. What I just remembered, if you get bonuses more often they seem to offset it with the 10% cashback. Again, a minus point.

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