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Online Casinos in general: Platincasino game error

Topic created on 19th Apr. 2021 | Page: 1 of 1 | Answers: 2 | Views: 1,865
Crowns21
Rookie
Hello. I play since the conversion only at Platin, also pay pretty constant and in front. I play 90% of the game Tome of madness...
Since last week Thursday, however, there was a problem I got a screen when triggering the free games: 17 blue stones ... the screen has hung up and stopped, at first I thought because I played from my phone that it is simply canceled because of too much action. When I reloaded it then same problem... for all Tome players or connoisseurs the image also looked very unusual and I think it's a system error... the question is now okay that would have been free spins and win already over 30€ On stake 2€, however, that is not as important to me as that the game goes again.


I am VIP and have reported it directly to the concergies, then it was said that Play n Go was contacted and it can now take a maximum of 7 days, but this period has long expired. In the chat I am only put off. Does anyone have experience with something like this?

Thanks LG

This post has been translated automatically

Taybone
Amateur
Crowns21 wrote on 19.04.2021 at 15:06: Hello. I play since the change only at Platin, also pay in pretty consistently and in front. I play 90% of the time the game Tome of madness...
Since last week Thursday, however, there was a problem I got a screen when triggering the free games: 17 blue stones ... the screen has hung up and stopped, at first I thought because I played from my phone that it is simply canceled because of too much action. When I reloaded it then same problem... for all Tome players or connoisseurs the image also looked very unusual and I think it's a system error... the question is now okay that would have been free spins and win already over 30€ On stake 2€, however, that is not as important to me as that the game goes again.


I am VIP and have reported it directly to the concergies, then it was said that Play n Go was contacted and it can now take a maximum of 7 days, but this period has long expired. In the chat I am only put off. Does anyone have experience with something like this?

Thanks LG

Something similar happened to me back then with blackjack. I did not reach the table minimum. As a result, the bet was not accepted but the amount was no longer credited. Contacted support, will be processed after a review of 7 days. Long story short, nothing was done, even after multiple requests.

So if you did not get free spins after the system crash, I see there no chance. It is already known before the spin is completed how much you should get. The processing is pure chicanery. You will probably wait your whole life for an answer

This post has been translated automatically

Crowns21
Rookie
The thing is the win doesn't matter to me
I just want to be able to continue playing the game

This post has been translated automatically

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