Online Casinos in general: Platincasino does not pay out and blocks account without justification
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Platincasino does not pay out and blocks account without justification
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i urgently need your help.
I deposited 30€ about 2-3 weeks ago and won 13k within a few minutes.
I'll be brief.
I wrote back and forth for a week for verification.
My account was then verified and since then I have only been stalled.
After the Verification, I was only told that the responsible department would take a look at it and let me know.
" Thank you very much for your message.
We are currently reviewing your request with the relevant department and will get back to you as soon as we receive feedback.
If you have any further questions or comments in the meantime, please do not hesitate to reply to this message."
The message keeps coming after I've sent emails, my account has been blocked for no reason and I've asked about my win several times.
My question... will I still receive my win?
I can't even reach anyone in LiveChat because they were always able to help me.
I would be delighted if you could help me and possibly have a solution to my problem.
Lg 👌🏼😁
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Platincasino does not pay out and blocks account without justification
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Were you given a reason why the account was blocked? Maybe something was noticed during verification? Double account ?
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Platincasino does not pay out and blocks account without justification
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For me, within a few minutes means less than 10 minutes. If someone wins 13K within a few minutes with a depositor of only 30 euros, everyone would think that something must be wrong. And I'm sure Platin thinks so too and that's why they check it properly ...
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Platincasino does not pay out and blocks account without justification
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Max_Bet
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Platincasino does not pay out and blocks account without justification
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That's right, I actually completely overlooked it, but yes, in such a case it can also be the case that the account is blocked first if something is checked
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Platincasino does not pay out and blocks account without justification
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Even if other casinos like to do this, I still think it's stupid to block the account. You probably can't "freeze" the credit and have to handle it this way. It's just stupid for the player, as some casinos manage to incorporate a gambling ban.
You have to imagine, even if you win 5-6k, your player account is blocked and you have to fight for 2-3 weeks to get your win paid out. Platin was never like this before... is full of deterioration. Good thing I've completely turned my back on them since the switch. I can imagine how stressful it must be when you have to live your life normally for several weeks and constantly wonder whether you'll get your win or not.
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Platincasino does not pay out and blocks account without justification
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Yes, it's annoying with Platin, there's just one thing that really annoys me and that's the communication! I mean yes such a check when it comes to it has its rightness because let's say as it is the times where you win a lot of money after a few minutes are over and normally you don't even get a fraction of the amount after hours but then inform the customer at least writes an email with the exact reason or if that is already too much at least on request of the customer an exact answer
It can't be that difficult to assign at least one person to write a few sentences explaining everything, but instead of doing this, the customer has to run after everything and usually end up with no answer
If they would get a grip on this, nothing could be said
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Platincasino does not pay out and blocks account without justification
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Right, they have zero communication and as I tried to explain, this kind of uncertainty destroys your psyche. I can only agree - there's nothing wrong with an exam, but the fact that you don't get any updates is just not cool.
That puts me off, for example, and I wouldn't play with them at the moment, although I've almost always been happy with them.
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Platincasino does not pay out and blocks account without justification
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garfield68, 
Klirrfaktor
But apart from that, I think it's simply outrageous not to provide the player with any information. They know very well that you're sitting on hot coals. Not because you can't wait for the money, but because you're constantly worrying whether you'll get the money at all or whether the casino will come up with something.
They should at least give the player a guarantee that the money will actually arrive.
I once played at a casino where I deposited around €400 and got around €4,000 and had never had a payout there before. After 24 pending withdrawals, I asked in the chat. And there the support confirmed to me that everything was fine, that I would get my money safely and that they simply have a system that processes all withdrawals one after the other, so my withdrawal simply hangs in the queue and it can take up to 3 days. The reason for this is that they have an external payment Provider who carries out all payouts and they therefore have no control over this. The money actually arrived after 3 days. This news reassured me. If the support team had simply written something insubstantial like "The payout is still being checked" or "Please refer to the terms and conditions", as has happened so often in many casinos, I would have been really worried.
It's just absolutely customer-unfriendly to not even give the player an explanation of what's happening and why the account is simply blocked after a lifetime win.
But what are we even talking about? We all already know that casinos act like they are dictators of the world and above all laws.
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Platincasino does not pay out and blocks account without justification
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I had deposited 30€ and about 10-20 min I had gotten the 1000 coin on the Sweet Bonanza 1000 game to 1,25€.
I'll just wait and see, everything else won't do me any good anyway.
I just hope that they pay me out soon, at least a part of it.
By the way, my account is still blocked for inexplicable reasons.
I've asked several times why my account was blocked, but I keep getting the same copy-paste answers.
I only have one account with Platincasino and my Verification was successful and was accepted.
I really can't explain why it's done this way.
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Platincasino does not pay out and blocks account without justification
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Sweet Bonanza 1000
1.25 bet, free spins and get the 1000 coin.
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Platincasino does not pay out and blocks account without justification
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Unfortunately, they didn't give me a reason.
I only have one account.
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Platincasino does not pay out and blocks account without justification
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It's a bit depressing not knowing whether or not anything will come.
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Platincasino does not pay out and blocks account without justification
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A simple answer with a few sentences explaining what exactly happened and what the next steps are would be cool in any case.
It's annoying to keep sending emails when you always get the same answer, so I've stopped sending emails for now.
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Platincasino does not pay out and blocks account without justification
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But I really don't know them like that, as I said communication is relatively poor but simply closing an account for no reason is new
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