Platincasino depositor has not arrived

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I wanted to give a quick update.
I have sent an email to Noda support as recommended. Thanks again for the help
They asked for my Deposit slip and gave me the feedback that the transfer was booked correctly from their side:
I then contacted Platincasino support again yesterday. They asked me for the deposit slip again.

(12:35:07)

xxx
hello i made a depositor on 07.12.23. this did not arrive on my player account. i have now contacted noda pay and the payment was processed correctly by them.

What is the status now?

(12:37:51)	Support Hello xxx, welcome to chat
(12:38:40)	Support Please send us your request by e-mail, with a PDF deposit slip, so that we can process it for you
(12:38:57)	XXX i've had it for a long time, want to know what the current status is
(12:39:13)	XXX has the €50 already arrived in my player account?
(12:40:15)	Support Of course I'll have a look
(12:41:28)	XXX i'm talking about 07.12.23 is now 1 month ago. you tell me it has not arrived. nodapay says it has arrived, but is now also contacting you.
(12:43:20)	Support Unfortunately nothing has arrived yet. Please send us the proof of payment and we will request an investigation
(12:43:31)	XXX i already have
(12:43:35)	XXX 3 times by now
(12:44:38)	XXX ok, then i'll send the answer back to nodapay. let them take care of it... i'm tired of asking you forever
(12:46:26)	Support Unfortunately, I can only write you this and apologize for the delay
(12:46:51)	* XXX has rated the chat Bad *
(12:48:19)	Support If the money was not credited to the deposit method, please send us the proof
(12:48:45)	XXX i have already sent you the proof 3 times
(12:48:52)	XXX i'm starting to feel like I'm being taken for a ride here
(12:48:54)	Support I don't think Noda will do anything about your request
(12:49:12)	xxx they have replied to me that they have contacted you
(12:49:20)	xxx We have contacted the merchant to clarify the status on their end and get back to you.
(12:49:26)	xxx that was the answer
(12:49:35)	xxx Dear xxx, Thanks for your patience. Apologies for the late reply due to the high volume of request at the moment. We have contacted the merchant to clarify the status on their end and get back to you. On our side the payment is successful.
(12:50:39)	xxx i already assume that they will do something... i asked on 03.01.24... on 05.01.24 they asked about the deposit slip and today came the answer from just now
(12:51:22)	Support Ok, then I assume that everything else will then also go through Noda
(12:51:34)	xxx how many times am i supposed to send you this f**king receipt?
(12:51:42)	xxx Visitor uploaded: Platin-1[1808].pdf
(12:51:51)	xxx can forward. i know you can do the same
(12:51:59)	xxx just annoys me.
(12:52:12)	* has removed the chat rating *
(12:52:36)	* has rated the chat Bad *
(12:52:36)	*has commented: you are just annoying. every day a new statement *
(12:53:55)	Support I can try that - normally it doesn't work via chat. But I'll try it
(12:55:31)	Support Thank you for contacting us. Have a nice day. If you need further help, please contact us again in the chat or by e-mail.
(12:55:33)	* Support left the chat *
(12:58:30)	* xxx left the chat *

Not even 2 minutes after the chat, the support replied to me by email:

Hello xxx,

thank you for your message.

We are currently reviewing your request with the relevant department and will get back to you as soon as we receive feedback.

If you have any further questions or comments in the meantime, please do not hesitate to reply to this message.

Kind regards,

After that I felt even more screwed... I have been waiting for exactly 1 month for this message that something will be checked......

1.5 hours later I got the message from Noda support:

Hi, xxx,

We have received a reply from the merchant, they are working on a refund of the transaction from their words.
We will keep you updated on this matter.

I think it's only because I turned on Noda that they're really looking at where my depositor has gone. Platin simply wouldn't have done anything. In my case it was only about €50, if I imagine that someone had deposited a little more and the money disappeared into nirvana for a month....

As soon as I hear back from Noda, I'll let you know again.

This post has been translated automatically

Expert

roccoammo11

verified

Forum posts: 1.592 Member since: 20.08.2020

4th Jan. 2024, at 12:55 pm CET#16

Nobody has liked this post so far

it's not about the authorities, it's only about the bank and in which federal state you live...as long as your bank lets everything go through, nothing will come from the police...the problem is that it can go on forever and at some point your account may be canceled without warning....

Amateur

Marieangels

Forum posts: 182 Member since: 27.12.2022

5th Jan. 2024, at 04:41 pm CET#17

This has not been possible for some time now. Both direct deposits and tokens are not accepted. It says: "Not available in your country" The customer service is clueless. Perhaps someone here who is still active at Platincasino can explain how this works. Thank you

Anonym

Topic Creator

Former Member

11th Jan. 2024, at 10:54 am CET#18

(12:37:51)	Support Hello xxx, welcome to chat
(12:38:40)	Support Please send us your request by e-mail, with a PDF deposit slip, so that we can process it for you
(12:38:57)	XXX i've had it for a long time, want to know what the current status is
(12:39:13)	XXX has the €50 already arrived in my player account?
(12:40:15)	Support Of course I'll have a look
(12:41:28)	XXX i'm talking about 07.12.23 is now 1 month ago. you tell me it has not arrived. nodapay says it has arrived, but is now also contacting you.
(12:43:20)	Support Unfortunately nothing has arrived yet. Please send us the proof of payment and we will request an investigation
(12:43:31)	XXX i already have
(12:43:35)	XXX 3 times by now
(12:44:38)	XXX ok, then i'll send the answer back to nodapay. let them take care of it... i'm tired of asking you forever
(12:46:26)	Support Unfortunately, I can only write you this and apologize for the delay
(12:46:51)	* XXX has rated the chat Bad *
(12:48:19)	Support If the money was not credited to the deposit method, please send us the proof
(12:48:45)	XXX i have already sent you the proof 3 times
(12:48:52)	XXX i'm starting to feel like I'm being taken for a ride here
(12:48:54)	Support I don't think Noda will do anything about your request
(12:49:12)	xxx they have replied to me that they have contacted you
(12:49:20)	xxx We have contacted the merchant to clarify the status on their end and get back to you.
(12:49:26)	xxx that was the answer
(12:49:35)	xxx Dear xxx, Thanks for your patience. Apologies for the late reply due to the high volume of request at the moment. We have contacted the merchant to clarify the status on their end and get back to you. On our side the payment is successful.
(12:50:39)	xxx i already assume that they will do something... i asked on 03.01.24... on 05.01.24 they asked about the deposit slip and today came the answer from just now
(12:51:22)	Support Ok, then I assume that everything else will then also go through Noda
(12:51:34)	xxx how many times am i supposed to send you this f**king receipt?
(12:51:42)	xxx Visitor uploaded: Platin-1[1808].pdf
(12:51:51)	xxx can forward. i know you can do the same
(12:51:59)	xxx just annoys me.
(12:52:12)	* has removed the chat rating *
(12:52:36)	* has rated the chat Bad *
(12:52:36)	*has commented: you are just annoying. every day a new statement *
(12:53:55)	Support I can try that - normally it doesn't work via chat. But I'll try it
(12:55:31)	Support Thank you for contacting us. Have a nice day. If you need further help, please contact us again in the chat or by e-mail.
(12:55:33)	* Support left the chat *
(12:58:30)	* xxx left the chat *

Experienced

Comingsoon19

Forum posts: 307 Member since: 06.11.2018

11th Jan. 2024, at 11:04 pm CET#19

That's really tough. Fortunately, I left Platin 2021 behind me.
But this gives you another impression of how they work there.

I'll keep my fingers crossed that your depositor will be found after all.

22nd Jan. 2024, at 03:41 pm CET#20

Liked this post: garfield68, Lionking, roccoammo11

Here is some feedback.
The missing €50 was credited back to my bank account today

I didn't have to submit anything else either. The Deposit slip was completely sufficient. If I hadn't used Noda-Pay, I would probably never have gotten the money back.
Thank you for your help

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