Privacy settings

We use a number of cookies on our website. Some are essential, while others help us improve our portal for you.

Privacy settings

Here is an overview of all the cookies we use. You can choose to accept whole categories or view more information and select only certain cookies.

Essential (6)

Essential cookies enable basic functions and are necessary for the website to function properly.

Statistics (3)

Statistics cookies collect information anonymously. This information helps us to understand how our visitors use our website.
If the statistics cookies are subsequently deselected, they will remain on the computer until the expiry date. However, they are neither updated nor evaluated.

Online Casinos in general: Platincasino depositor has not arrived (Page 2)

Topic created on 03rd Jan. 2024 | Page: 2 of 2 | Answers: 19 | Views: 2,664
roccoammo11
Expert
it's not about the authorities, it's only about the bank and in which federal state you live...as long as your bank lets everything go through, nothing will come from the police...the problem is that it can go on forever and at some point your account may be canceled without warning....

This post has been translated automatically

Marieangels
Amateur
This has not been possible for some time now. Both direct deposits and tokens are not accepted. It says: "Not available in your country" The customer service is clueless. Perhaps someone here who is still active at Platincasino can explain how this works. Thank you

This post has been translated automatically

Anonym
I wanted to give a quick update.
I have sent an email to Noda support as recommended. Thanks again for the help
They asked for my Deposit slip and gave me the feedback that the transfer was booked correctly from their side:
I then contacted Platincasino support again yesterday. They asked me for the deposit slip again.


(12:35:07) xxx
hello i made a depositor on 07.12.23. this did not arrive on my player account. i have now contacted noda pay and the payment was processed correctly by them.

What is the status now?




(12:37:51) Support
Hello xxx, welcome to chat
(12:38:40) Support
Please send us your request by e-mail, with a PDF deposit slip, so that we can process it for you
(12:38:57) XXX
i've had it for a long time, want to know what the current status is
(12:39:13) XXX
has the €50 already arrived in my player account?
(12:40:15) Support
Of course I'll have a look
(12:41:28) XXX
i'm talking about 07.12.23 is now 1 month ago. you tell me it has not arrived. nodapay says it has arrived, but is now also contacting you.
(12:43:20) Support
Unfortunately nothing has arrived yet. Please send us the proof of payment and we will request an investigation
(12:43:31) XXX
i already have
(12:43:35) XXX
3 times by now
(12:44:38) XXX
ok, then i'll send the answer back to nodapay. let them take care of it... i'm tired of asking you forever
(12:46:26) Support
Unfortunately, I can only write you this and apologize for the delay
(12:46:51) *** XXX has rated the chat Bad ***
(12:48:19) Support
If the money was not credited to the deposit method, please send us the proof
(12:48:45) XXX
i have already sent you the proof 3 times
(12:48:52) XXX
i'm starting to feel like I'm being taken for a ride here
(12:48:54) Support
I don't think Noda will do anything about your request
(12:49:12) xxx
they have replied to me that they have contacted you
(12:49:20) xxx
We have contacted the merchant to clarify the status on their end and get back to you.
(12:49:26) xxx
that was the answer
(12:49:35) xxx
Dear xxx,

Thanks for your patience.
Apologies for the late reply due to the high volume of request at the moment.

We have contacted the merchant to clarify the status on their end and get back to you.
On our side the payment is successful.
(12:50:39) xxx
i already assume that they will do something... i asked on 03.01.24... on 05.01.24 they asked about the deposit slip and today came the answer from just now
(12:51:22) Support
Ok, then I assume that everything else will then also go through Noda
(12:51:34) xxx
how many times am i supposed to send you this f**king receipt?
(12:51:42) xxx
Visitor uploaded: Platin-1[1808].pdf
(12:51:51) xxx
can forward. i know you can do the same
(12:51:59) xxx
just annoys me.
(12:52:12) *** has removed the chat rating ***
(12:52:36) *** has rated the chat Bad ***
(12:52:36) ***has commented: you are just annoying. every day a new statement ***
(12:53:55) Support
I can try that - normally it doesn't work via chat. But I'll try it
(12:55:31) Support
Thank you for contacting us. Have a nice day.

If you need further help, please contact us again in the chat or by e-mail.
(12:55:33) *** Support left the chat ***
(12:58:30) *** xxx left the chat ***




Not even 2 minutes after the chat, the support replied to me by email:

Hello xxx,

thank you for your message.

We are currently reviewing your request with the relevant department and will get back to you as soon as we receive feedback.

If you have any further questions or comments in the meantime, please do not hesitate to reply to this message.

Kind regards,



After that I felt even more screwed... I have been waiting for exactly 1 month for this message that something will be checked......

1.5 hours later I got the message from Noda support:

Hi, xxx,


We have received a reply from the merchant, they are working on a refund of the transaction from their words.
We will keep you updated on this matter.


I think it's only because I turned on Noda that they're really looking at where my depositor has gone. Platin simply wouldn't have done anything. In my case it was only about €50, if I imagine that someone had deposited a little more and the money disappeared into nirvana for a month....


As soon as I hear back from Noda, I'll let you know again.


This post has been translated automatically

Comingsoon19
Experienced
That's really tough. Fortunately, I left Platin 2021 behind me.
But this gives you another impression of how they work there.

I'll keep my fingers crossed that your depositor will be found after all.

This post has been translated automatically

Anonym
Here is some feedback.
The missing €50 was credited back to my bank account today

I didn't have to submit anything else either. The Deposit slip was completely sufficient. If I hadn't used Noda-Pay, I would probably never have gotten the money back.
Thank you for your help

This post has been translated automatically

Hot Topics22nd Nov. 2024 at 11:27 pm CET

Community Forum-Moderators

Members who assist the GJ team in moderating the forum.
Profile picture of AndreAndre
Profile picture of gamble1gamble1
Profile picture of Langhans_innenLanghans_innen
Profile picture of SaphiraSaphira
GambleJoe is aimed exclusively at user whose allowed to play legally with his current location in online casinos and does not violate the current law.
It is the responsibility of the user to inform himself about the current legal situation. Gambling is prohibited for children and adolescents under the age of 18.
GambleJoe is a registered trademark with the EUIPO of GJ International Ltd.

© 2012-2024 GambleJoe.com

Forgotten your password?

Create a new password here

  • 1. Fill in the 3 fields carefully and click on the green button
  • 2. Check your email inbox for a message from GambleJoe
  • 3. Click on the confirmation link in the email and your new password will be active immediately