Online Casinos in general: Platincasino depositor has not arrived
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Platincasino depositor has not arrived
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i'm not sure if I'm in the right place, if not, please move the post to the right section.
It's about the following.
I deposited at Platincasino on 07.12.23, I have before and until then there were no problems with depositors.
I used the same Deposit method as before.
I made a deposit of €50 on 07.12.23, which did not arrive. A little later I tried to make another deposit of €20, this also did not arrive, I then contacted live support, where I was told to wait 5 working days and if it had not arrived or been credited back to my account by then, I should contact them again.
I did so. They asked me for account statements from the day of the depositor to the day the complaint was publicly processed. I refused and only submitted the deposit slips. Support told me that they would contact me by email if this was not sufficient.
As I was very annoyed, I had my account deactivated after a while because I had been put off again and again.
After a few days, the first €20 was found and credited to my deactivated customer account. I asked for the money to be credited back to my bank account by email, but this did not happen and I did not receive an answer from Platincasino.
I had my account reactivated and gambled away the €20.
Today I asked again about the €50 and what the current status was. The answer I got was that they would need my account statements from the day of the depositor to the present day... I rejected this again. When I pointed out that the deposit slip would have sufficed for the €20, I got the stupid answer: "Do I have any other questions? I then had my account deactivated again.
I'm not really concerned about the €50, which would have been gone anyway, but about the way I was treated. I've deposited money in a few Online Casinos before and sometimes money didn't arrive, but I've never actually been treated like this.
My question: what can I do to get my money somehow? I deposited via Sofort (direct transfer).
I don't want to knock on the door of my bank, as it was basically illegal gambling.
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Platincasino depositor has not arrived
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This post has been translated automatically
Platincasino depositor has not arrived
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You have to do what the casino tells you. If you only send the receipt of the depositor, how can you prove that the money has not been returned to your bank account and credited?
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Platincasino depositor has not arrived
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If it was by bank transfer from your bank account, you can only wait and see if it comes back. It can take up to 4 weeks. Perhaps your bank is already behind it, as the transfer was made to a foreign casino.
There's not much you can do and the Gablejoe team can't help either, as they are only allowed to work with German casinos as far as I understand
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Platincasino depositor has not arrived
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I have to prove that the money was not credited back? I see it a little differently. I have proven that I transferred the money and that you apparently did not receive it. You have received the payment receipt from me, which contains all the data you need to track the money.
Did this also work for the €20 that was not credited? I didn't provide an account statement there either.
I have never experienced this at any other casino. Normally, a Deposit slip is sufficient.
I also don't know why the casino should see all the deposits and withdrawals in my account.
Apart from the statement that they could see there that it has not been credited back to my account. However, I will not make these account statements available to you either.
It has nothing to do with my bank. I made another depositor at Platin 2 days later and this went without any problems. Somewhere along the way, data was apparently lost.
Never mind. Then I'll say goodbye to my €50 and only deposit in casinos with a German license in future. You never stop learning.
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Platincasino depositor has not arrived
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Problems with payment transactions can happen anywhere. Even at D-licensed casinos. They will also ask for proof and if you don't comply, you will have the same problem as you have now with Platin.
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Platincasino depositor has not arrived
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I've also had this in other casinos.
However, I've only ever had to submit the Deposit slip there and not a complete bank statement.
It doesn't really matter. I guess that's the way it is. It could have been that someone could have given me a Tip on how to get my money.
But I'm surprised that you don't seem to have a problem with submitting complete account statements to casinos
In German casinos I only deposit via Paypal. I'm covered there.
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Platincasino depositor has not arrived
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I don't want to be naughty and everyone makes their gambling decisions of their own free will: if you now specialize in German casinos, the money is often gone too. Not by way of depositing, but as part of the gaming process
As far as the documents are concerned: they have the upper hand and if someone wants their money back, then you have to do it the way they want it. Nobody thinks it's great and it's not always understandable, but you don't have many options. Of course, you can do as you do.... Others here do the same and give up their rightful capital.
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Platincasino depositor has not arrived
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Hello,
i had a case like that. I was dealing with €2500. No, I didn't deposit it all at once I only wanted to deposit €500 and always got an error message. So I tried several times
In any case, only the single receipt was enough for me. The only way I can explain why the single receipt was sufficient for the €20 is that Platin didn't process anything with it. The €20 was credited to your player account late. It looks different with the €50. What did you deposit with? I paid with Skrill at the time and also contacted Skrill. They were able to refund my money after 3 days. As I said, I only had to send the individual receipts.
My tip: Contact the service Provider you used to process the depositor.
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Platincasino depositor has not arrived
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My main problem is actually that everyone I talk to in live support tells me something different.
I've been writing back and forth with different people since the depositors failed.
- one says that's enough, I should be patient
- another replied that my receipt had not arrived at all and that I would have to send it again by email
- the next day they replied that if that wasn't enough, they would contact me again by email
For example, when I was informed that the first €20 had arrived, I asked for the money to be transferred back to my account. I then had to do this by email. And I did. 3 days later I asked support again, at which point the €20 was still in my player account, which was deactivated at the time. When I then asked to activate the account, I was told that I had to write an email to.... I didn't do that. I thought ok, let them transfer it after all.
2 days later I asked about the transfer and my €50 and they replied that the €50 hadn't arrived yet, the case was in the finance department (this time, for once, the support team was helpful and gave me better information)
When I asked about the €20, the support said that it was still in the player account, I asked again about activation and the support activated the account *immediately* and I then gambled away the €20.
I knew nothing would happen over New Year's Eve anyway, so I asked again today and was told again that they wanted my account statements. That annoys me.... On the one hand, the €50 isn't that important to me because I would have lost it anyway, but I might have had a bit of fun with it. I'm much more concerned with the principle and it annoys me to give them the money. I'm definitely not going to just hand in my bank statements, which show all the incoming and outgoing payments from my bank account.
I deposited via Sofortüberweisung. The bank statement says Libergos LTD on it. Platincasino directly said Nodapay when you looked at the wallet. The receiving bank is ISX Financial. I had already thought about contacting them, but my English is very, very bad. So I'm afraid that I won't get very far there.
Perhaps you can tell me who the service provider is in this case? Because I was a little unsure about that too.
For example, the depositor I had chosen is no longer available at Platin.... I can't get through all these deposit methods either.
I'm only interested in small change and not in amounts like yours I play from time to time when I'm bored because I enjoy it. That's why Platin probably won't care whether I deposit there or not
What I would also like to point out is that I submitted the deposit slips by email and also asked them to transfer the money back to my bank account. I also asked for a confirmation. To date I have not received a single email from support about the money.
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Platincasino depositor has not arrived
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It wasn't Platin for me, but it was Pino. At the beginning I contacted support just like you. They asked me to wait. At the same time, I contacted the bank because I wanted to have the transfers canceled. It had already worked for me once before. But my bank couldn't help me any further. Only then did I contact Skrill by phone. They also asked me to wait 3 days, only then could they open a case. i waited 3 days, the money still disappeared, so I contacted Skrill again by phone, sent them an email with the receipts and a few hours later the money was back in my account. The casino did nothing to help me here. My issue could only be resolved so quickly because I took action. I think I deposited the money on a Tuesday. Friday afternoon I had my money back in my account.
So my advice to you once again: don't waste your time with casino support. They'll just pass it on and communication will take longer.
Now I'll go into a little more detail about your data. Libergos LTD is the casino group. It has nothing to do with this. Sofortüberweisung is also not a service provider, that is the type of bank transfer. I also had this with me. Normally you have an account with Skrill. I didn't have one. I was able to deposit with this type of payment method with Skrill by EPS. Incidentally, this deposit method was only available for a short time and was removed again. Nevertheless, I was able to resolve my issue with Skrill support. That leaves you with NodaPay. Of course, they also have support. The support email address is: support@noda.live
The English is not very good, but there are now helpful websites. Go to deepl.com and write in High German (please do not use colloquial language) why you are writing to them. The site will then translate live into the selected language.
Regarding the email: I would write the following in the mail: you deposited money with a company (Libergos LTD) 4 weeks ago using Sofortüberweisung. According to the company, the money did not arrive. Am I in the right place and if not, can you give me the correct e-mail address? I wouldn't write any more in the first email as I don't know whether they are responsible for this. It doesn't cost anything to ask nicely. I also work in support and we occasionally receive incorrect inquiries. I answer these and pass on the relevant contact details.
Unfortunately, it's normal that you have to be a little patient. With luck, you may receive an answer by Friday. These 3 lines are written quickly and, as previously written, asking costs nothing. In addition, you do not pass on any sensitive data in the first email.
But that's just my tip. If you have any news you can let us know. This could help one or the other in the future
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Platincasino depositor has not arrived
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Most of us don't use a bank either, but e-wallets. If you ever get an invitation from the police, you'll know why
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Platincasino depositor has not arrived
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frapi07
Is that the case? Or does this apply in 99% of cases to players who make many deposits and withdrawals with higher sums over a longer period of time? And there is more likely to be some kind of check due to the Money Laundering Act?
Who might try to hold their banks accountable and demand their money back because of unauthorized gambling and thus draw attention to themselves?
I doubt that anyone cares whether I Deposit a maximum of €100 a month somewhere or not. Unfortunately I'm not one of the lucky ones who get MaxWins thrown at them^^ But I'm happy when I can play for a few hours.
Mainly I deposited with Flexepin or Paysafecard, unfortunately it's hardly possible anymore.
For me, e-wallets are not an alternative because it's far too easy to burn through your money.
Fortunately, I know a bit about the subject matter, otherwise I would ask you for a more detailed explanation regarding e-wallets and the police. Throwing such statements into the room without justification is not really helpful and has nothing to do with my question.
Thank you very much for your help. I will then contact the Noda-Pay support team, just as you told me. If something comes up, I will of course let you know. Thank you
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Platincasino depositor has not arrived
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In the worst case scenario, it could happen. So he's not that wrong. Of course, it's very unlikely, but we've had reports here of players who hadn't deposited anything for a long time receiving such an invitation. So the amount and frequency of transactions doesn't matter. It's just a matter of luck. People have already reported losing their bank accounts here. I have only paid by bank (Sofortüberweisung) and still have my bank account. I don't know how often I deposited and withdrew, but it must be more than 300 times. At the beginning of my online gaming career, I often deposited such small amounts and then withdrew directly when my deposit doubled. I've always done it this way over the years because I've never been interested in having fun, but in making a profit. Best example: deposited €1000, went to the Blackjack table, got blackjack straight away and got €2500 back. I stopped after a minute and paid out straight away. Ultimately, it depends on your bank, how meticulous they are and how they deal with the issue. You often read that most people who have had their accounts terminated were with Sparkasse. I am also with Sparkasse and fortunately I still have my account.
If an invitation like this flutters through your letterbox, you just have to stay cool and not go. In most cases - at least that's how it was reported - the investigation is dropped.
No problem
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Platincasino depositor has not arrived
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I know he's not wrong. But I'm a new user and maybe you should either give more information about why why why why.... but don't just throw it into the room without any explanation. I know he only meant well, it's not an accusation, just a hint.
It could have been that I panic at the word police and emigrate^^
Nevertheless, I am of the opinion that the authorities are no longer interested in the small occasional gambler. I work in the gambling industry (albeit offline) and am therefore very interested in these issues.
You often read that many people have had their accounts blocked beforehand. For me, this means that the player has drawn attention to himself in advance, usually by moving large sums of money back and forth in the account and so the bank checks for money laundering and asks about it. If you don't respond or give the wrong answer, the account remains blocked and they pass it on to the relevant authorities.
You also often read that people have taken out loans from their bank in advance and then gambled them away (got further into debt), and the bank also takes notice and looks more closely at what the money was actually spent on...
Criminal proceedings for other things also often lead to such investigations, because a closer examination reveals account activities abroad and from abroad. Here on the Internet, you often only read half the truth because some things are concealed.
I've never heard anything like this in my environment, where a lot of people play online and offline.
But if I get a letter from the police tomorrow, it'll be your fault
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