Platincasino deposit / withdrawal

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Rookie

Mrcb980

Topic Creator

Forum posts: 58 Member since: 08.05.2020

Platincasino deposit / withdrawal

3rd Feb. 2024, at 11:07 pm CET#1

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Does anyone have experience with Platin since the change?

I was able to Deposit with Jeton, but Jeton is not listed as a withdrawal method.
I have now paid it out to Skrill, as it is listed there under withdrawal methods .
It actually says pay out to the same method as you deposited. I don't quite understand it.
I'm curious to see how long it takes.
Thank you for your answers!

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Experienced

DerLorax

Forum posts: 448 Member since: 11.04.2020

Platincasino deposit / withdrawal

4th Feb. 2024, at 09:47 am CET#2

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Liked this post: Mrcb980

Good morning, it often happens that a Deposit method cannot also be used for withdrawal, e.g. at Löwenplay you can deposit with Paysafe but not withdraw. Withdrawals can be made via Trustly or bank transfer.
Everything will work out for you.
And regarding the deposit = withdrawal rule, there are also different interpretations at the casinos. At StarGames, for example, you don't necessarily have to use the last depositor method for withdrawal, but can use any method that you have only used once in the past.

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Rookie

Mrcb980

Topic Creator

Forum posts: 58 Member since: 08.05.2020

Platincasino deposit / withdrawal

4th Feb. 2024, at 09:55 am CET#3

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DerLorax wrote on 04.02.2024 at 09:47: Good morning, it often happens that a Deposit method cannot also be used for withdrawal, e.g. at Löwenplay you can deposit with Paysafe but not withdraw. Withdrawals can be made via Trustly or bank transfer.
Everything will work out for you.
And regarding the deposit = withdrawal rule, there are also different interpretations at the casinos. At StarGames, for example, you don't necessarily have to use the last depositor to withdraw, but can use any method that you have only used once in the past.

Thanks for the help, that's a bit reassuring.

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Elite

frapi07

Forum posts: 2.899 Member since: 27.02.2021

Platincasino deposit / withdrawal

4th Feb. 2024, at 10:10 am CET#4

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Since the change, there have been more and more complaints. They are no longer so quick to pay out. So this could also be the case for you.

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Rookie

Mrcb980

Topic Creator

Forum posts: 58 Member since: 08.05.2020

Platincasino deposit / withdrawal

4th Feb. 2024, at 12:11 pm CET#5

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As I feared, there are complications on the part of Platincasino.

I have just received an email from support saying that I should pay out using the same method as I deposited.

Yes, how am I supposed to do that if Jeton is not available to me as a withdrawal method?

This is bordering on harassment and is highly unprofessional!

I have taken screenshots of the page where the Deposit and withdrawal methods are listed.

How can the support team themselves not know what exactly is going on there?

This is unbelievable!

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Rookie

Yoshi26

Forum posts: 65 Member since: 11.08.2020

Platincasino deposit / withdrawal

4th Feb. 2024, at 10:25 pm CET#6

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DerLorax wrote on 04.02.2024 at 09:47: Good morning, it often happens that a Deposit method cannot also be used for withdrawal, e.g. at Löwenplay you can deposit with Paysafe but not withdraw. Withdrawals can be made via Trustly or bank transfer.
Everything will work out for you.
And regarding the deposit = withdrawal rule, there are also different interpretations at the casinos. At StarGames, for example, you don't necessarily have to use the last depositor method for withdrawal, but can use any method that you have only used once in the past.

Yes, but not quite. A part of what you have deposited once must be paid out to the deposited method so that the balance is correct. After that, it doesn't matter

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Experienced

DerLorax

Forum posts: 448 Member since: 11.04.2020

Platincasino deposit / withdrawal

5th Feb. 2024, at 12:35 pm CET#7

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Yoshi26 wrote on 04.02.2024 at 22:25:

Yes, but not quite. A part of what you have deposited must be paid out to the deposited method so that the balance is correct. After that it doesn't matter

Okay, I wouldn't have come across this restriction yet, so perhaps it was a coincidence that it was in balance. However, this only confirms that these deposit/withdrawal rules are not set in stone, but can be interpreted to a certain extent.

The thread creator cannot create a balance from the outset if the Deposit method cannot be selected for withdrawal. The casino must then offer an alternative solution.

@mrcb980: Perhaps only the combination Jeton <-> Skrill does not work. Are other withdrawal methods displayed?
You are certainly not the first person to deposit with Jeton. The casino should therefore already know the solution. 🤔

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