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Online Casinos in general: Platincasino / Deposit disappeared

Topic created on 28th Nov. 2023 | Page: 1 of 1 | Answers: 7 | Views: 1,170
Basti501

Platincasino / Deposit disappeared

28th Nov. 2023, at 11:54 am CET#1
0 Likes

Nobody has liked this post so far
Good day .

First of all I never had problems with Platincasino before except once, but the problem was solved quickly .

This time I have been waiting 13 days for my Deposit that I made . It is not much and therefore I thought the problem will be solved quickly. The vip support assured me repeatedly that the problem would be taken care of. I sent the requested pictures and they said it would take 10 days. But since a week I get no more answers or rather in my opinion they mock my request and send me back my questions unanswered and sometimes even 3 times. That's pretty cheeky . Even if I set deadlines they would come back to me in exactly the same way.

Do you have any idea what I can do?

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Iknowyou
Experienced

Platincasino / Deposit disappeared

28th Nov. 2023, at 12:20 pm CET#2
1 Like

Liked this post: Avatar von Basti501 Basti501
Everyone should know by now that you should avoid Platincasino.
I used to be a VIP customer there and only had problems like this. You can't do more than be patient and have the chat reminder sent to you. Unless someone from GJ still has contact with a manager there. I would say just write to Julian.

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Julian
Elite

Platincasino / Deposit disappeared

28th Nov. 2023, at 12:26 pm CET#3
1 Like

Liked this post: Avatar von Basti501 Basti501

Iknowyou wrote on 28.11.2023 at 12:20: Everyone should know by now that you should avoid Platincasino.
I used to be a VIP customer there and only had problems like this. You can't do more than be patient and have the chat reminder sent. Unless someone from GJ still has contact with a manager there. I would say just write to Julian.

Unfortunately it's a bit difficult at the moment.
We ourselves no longer work with Platincasino, we are still in contact with the old management. Unfortunately, they can't do more than pass on these complaints to the new management, which of course makes communication extremely difficult.

Unfortunately, I can't promise anything, but I can at least pass it on and try my best to do so.
@Basti501 I'll write to you via Communicator.


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Mallpall
Amateur

Platincasino / Deposit disappeared

28th Nov. 2023, at 12:27 pm CET#4
1 Like

Liked this post: Avatar von Basti501 Basti501


Basti501 wrote on 28.11.2023 at 11:54 am: Good day .


Do you have any idea what I can do?

Basically you can do nothing, the money will have got stuck somewhere along the way; nothing has disappeared or fizzled out, at some point it will show up on the account or in the player account. Personally, I had the same thing once, where it was credited after 6 days, although 13 days is quite a long time, can take up to a month in the unlucky event, we've all been here before.


Even if it sounds stupid to you, keep your feet still.


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Basti501

Platincasino / Deposit disappeared

28th Nov. 2023, at 02:48 pm CET#5
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Nobody has liked this post so far
I had the same problem once there was still 5 days there but 13 has not happened to me so far was actually always satisfied with Platin. Thanks for your help let's see what can be done. I would let you know when I know more

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Basti501

Platincasino / Deposit disappeared

20th Dec. 2023, at 08:27 pm CET#6
2 Likes

Liked this post: Avatar von gamble1 gamble1, Avatar von Mallpall Mallpall
Was credited to my player account after one month

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Mallpall
Amateur

Platincasino / Deposit disappeared

21st Dec. 2023, at 07:30 am CET#7
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Basti501 wrote on 20.12.2023 at 20:27: Has been credited to my player account after one month

Who would have guessed it, your Christmas present to you.

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o****s

Platincasino / Deposit disappeared

2nd Jan. 2024, at 07:08 pm CET#8
0 Likes

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I didn't have any problem with this casino.

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