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Online Casinos in general: Platincasino Bonus Error ! (Page 3)

Topic created on 06th Aug. 2022 | Page: 3 of 4 | Answers: 30 | Views: 5,633
Butterbrezel
Elite

Platincasino Bonus Error !

7th Aug. 2022, at 06:59 pm CEST#21
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This sounds clearly like a text module where an employee who works for minimum wage and has no desire simply presses a button.

If there - in addition to the actual elimination of the error - no compensation for the stress, the effort and the inability of the support comes, it would be safe that the account is closed.

100 freespins wagerfree are the least for such nonsense. And of course the full payout.

Julian regulates this

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WithoutWings
Expert

Platincasino Bonus Error !

7th Aug. 2022, at 07:23 pm CEST#22
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I don't really care about compensation as long as you get what you are entitled to, the matter is settled and everything is fine again. That will come out during the week. I also hope for Julian for now

But the rest is just a system error and that has cost me 1568 euros. And the annoying thing is just ... you play for months Gates of Olympus then finally gets the Max Win and the coal is gone by their error

I mean I'm now 7 years there have also accumulated a 5 digit sum of minus and then not get a bigger win is doubly bitter especially since that's only a single part I get back from them times

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gamble1
Icon

Platincasino Bonus Error !

7th Aug. 2022, at 09:31 pm CEST#23
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Wutmaennchen wrote on 07.08.2022 at 18:59: That sounds clearly like nem text module where n employee who works for minimum wage and has no Bock simply presses n button.

If there - in addition to the actual elimination of the error - no compensation for the stress, the effort and the incompetence of the support comes, it would be safe that the account is closed.

100 freespins wagerfree are the least for such nonsense. And of course the full payout.

Julian will handle it

Think also Julian gets this done if someone with more authority looks at the case it should actually be crystal clear


I can only repeat myself a bonus where is there for all and has restrictions on individual there is not so in the form and I'm normally really careful with the words but if the coal is withheld there is the scam and fraud

But as I said probably loud employees who send standard answers according to protocol in a case where simply the normal protocol is of no use because it is simply an error

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Comingsoon19
Experienced

Platincasino Bonus Error !

8th Aug. 2022, at 10:21 am CEST#24
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So I had the bonus too. And for me it was clearly visible under "my profile" that only the max cashout of 500 euros is possible there.

VG

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WithoutWings
Expert

Platincasino Bonus Error !

8th Aug. 2022, at 10:48 am CEST#25
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Comingsoon19 wrote on 08.08.2022 at 10:21: So I had the bonus too. And for me it was clearly visible under "my profile" that only the max cashout of 500 euros is possible.

VG

Yes in the profile it was evident but only after you have deposited and not before that's the point

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Niroht
Experienced

Platincasino Bonus Error !

8th Aug. 2022, at 12:06 pm CEST#26
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Comingsoon19 wrote on 08.08.2022 at 10:21: So I had the bonus too. And for me it was clearly visible under "my profile" that only the max cashout of 500 euros is possible.

VG

And yet it makes no sense

I have fully used the bonus and deposited 200€. The turnover requirements were thus 12,000€. And everyone knows this is not impossible, but difficult and usually ends with the loss of the Deposit
The difference of 300€ possible win stands in no reasonable relation to the risk.
Therefore, it is for me a clear mistake that has happened

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gamble1
Icon

Platincasino Bonus Error !

8th Aug. 2022, at 12:20 pm CEST#27
1 Like

Liked this post: Avatar von Niroht Niroht

Comingsoon19 wrote on 08.08.2022 at 10:21: So I had the bonus too. And for me it was clearly visible under "my profile" that only the max cashout of 500 euros is possible.

VG

Yes I had the bonus also and there was no maximum conversion amount on it


That's where the problem starts, some have this, others have that and Platin has never had such a thing with Bonuses linked to a Deposit

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Comingsoon19
Experienced

Platincasino Bonus Error !

8th Aug. 2022, at 06:17 pm CEST#28
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Okay, that's difficult, of course. I agree with you. I must say that I have the feeling that the bonus was limited only for payers. Had the week before just 2300 paid out. Could I be right? Have you possibly paid out before? So question to the thread creator.

VG
Lars

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LittleFu
Amateur

Platincasino Bonus Error !

8th Aug. 2022, at 06:38 pm CEST#29
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No, the bonus has been limited in advance when converting.
Even the wagering was partially not correct.
There were even a 100% Deposit bonus with 35x D+B Wagering
and 100 Euro max cashout active.
Definitely a mistake on the part of Platin.

After that the bonus was limited to 500 Euro max cashout.
Max deposit amount was 500.
This rather fits Vulkan Vegas these max cashout rules,
that's why I also warn against Bonuses at Vulkan Vegas.

But the mistake here is clearly with Platincasino...
Now you have to make sure every time after bonus activation that everything is
everything is correct.

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WithoutWings
Expert

Platincasino Bonus Error !

8th Aug. 2022, at 07:20 pm CEST#30
1 Like

Liked this post: Avatar von garfield68 garfield68
That with the people who have previously paid out large I had also only in suspicion since I had also won 2500 the week before.

Currently it looks like they have 1058.62 refunded whether the remaining 500 also still come Julian tries to get out again, but at least already times a large part 👍 Let's see what happens tomorrow so I report

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