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Online Casinos in general: Platincasino Bonus Error !

Topic created on 06th Aug. 2022 | Page: 1 of 4 | Answers: 30 | Views: 5,624
WithoutWings
Expert

Platincasino Bonus Error !

6th Aug. 2022, at 07:32 pm CEST#1
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I have used the day before yesterday the bonus Fortune22 100% and had after the convert about 2300 euros credit. When I had converted this into real money it was suddenly only 500Euro... the chat says the offer was limited to 500Euro which was / is definitely not the case!

Neither in the e-mail nor in the terms and conditions is and was something of a restriction.

Today, my friend has used the same bonus and actually had no restriction and some others in the circle of friends have paid out with this bonus also 4 digits.

Now I wonder how I get to the approx 1800 euros. The 500 they have paid out of course.

And that they have only given me a restriction would be more than cheeky especially since it would have to be obvious then before...

Screenshots of email and friends have been forwarded to support so far unfortunately no one answers there...

That would definitely be a reason for me to get upset and never play there again. Nevertheless, I do not voluntarily waive 1800 euros by a mistake on their part.

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Niroht
Experienced

Platincasino Bonus Error !

6th Aug. 2022, at 07:55 pm CEST#2
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Had the same problem 😒.
Instead of 1200 I could only pay out the 500€
I wrote an email yesterday and received only the answer in this regard that this is unfortunately so


But I had no email from the action.
And it was also not aware and obvious to me that Maxcashout 500 are
Otherwise I would not have accepted the offer
I have 200 deposited and would have to convert 12,000.

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Niroht
Experienced

Platincasino Bonus Error !

6th Aug. 2022, at 07:57 pm CEST#3
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Speaking of which, have you also noticed that the RTP on ALL Play'n Go, and Pragmatic slots have been secretly and quietly lowered significantly???? Both providers have the slots instead of 96.xx now 94.xx.

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WithoutWings
Expert

Platincasino Bonus Error !

6th Aug. 2022, at 08:06 pm CEST#4
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I have the email and there is absolutely nothing of restriction in it otherwise I would never have taken the bonus I also had to convert just 3000. Then you have the same mistake as me and clearly they have to do something, because as I said others have had no restriction and if it would have been apparent before!

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WithoutWings
Expert

Platincasino Bonus Error !

6th Aug. 2022, at 08:08 pm CEST#5
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I mean a bonus where you can see the conditions afterwards would be more than brazen...

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evopower140
Expert

Platincasino Bonus Error !

6th Aug. 2022, at 09:01 pm CEST#6
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LOL as always they just get nothing so that's 100% again a system error but the support of because unfortunately has absolutely no idea and the vip support well I have to say unfortunately that was once really top but they also no longer know what the so drive

So I must say meanwhile it is a punishment because Platin status to have one has absolutely no more advantages if just boredom is or at another casino payout are requested you can play something with the coins and they are much better with gold. The Wagger no longer go down and and the only thing is the Cashback but well that is also not exactly the best

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Jubla2014
Top Member

Platincasino Bonus Error !

6th Aug. 2022, at 09:02 pm CEST#7
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That's not just brazen, that's fraudulent!

What a bullshit store!

Please, both of you just see to it that you get your rights.


Good luck to you both!

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evopower140
Expert

Platincasino Bonus Error !

6th Aug. 2022, at 10:35 pm CEST#8
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So I also find writes times Caro to evtl can help and if it really is so I would here and at the other sites like Guru and so make an entry so that other players are warned

So the complaints in the last 2 weeks here and at Guru pile up extremely about Platin there must really be something in the book

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WithoutWings
Expert

Platincasino Bonus Error !

6th Aug. 2022, at 11:37 pm CEST#9
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At Guru already created ... Caro seems to be on vacation so I have described the case to Julian

Meanwhile, I checked again what amount has been canceled. It was exactly 1568.62 😅

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R3hab
Elite

Platincasino Bonus Error !

6th Aug. 2022, at 11:59 pm CEST#10
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A max cashout should already be apparent
Find you both is entitled to the money and hope gj can make there what for you 2

Good luck

Platin some love the store and most hate it haha iwie läufts halt at Platin
I guess they are doing something right, just wonder what it is

Maybe the advertising on P Hub? Lol
Wad a store 🤣

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