Online Casinos in general: Platin Member Service 👎 (Page 7)
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"Continuous spin" feature: Is autoplay mode ...
Gambling researcher calls for a significantly lower deposit limit
GambleJoe Team
JulianCommunity-Manager / Complaint Specialist
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Community Forum-Moderators
Members who assist the GJ team in moderating the forum.
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Platin Member Service 👎
Liked this post: Anonym,
LittleFu
Have lost over 3 1/2 thousand euros in the last 3 months without even being able to make a withdrawal.
The Cashback is not right every week at the back and front....
The support has always left much to be desired in my opinion....
Should I have the luck there again, and can pay out a somewhat larger sum, I will be deleted there and turn my back on gambling.
It's just no fun anymore and you lose but only vast sums 🤷
Greetings
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Platin Member Service 👎
Liked this post: Anonym
Yes that happens to you in other casinos unfortunately also here it is more about the services there they are unfortunately at the moment one of the worst on the market by far whether VIP service or bonus (which would do better to increase the requirements for the Vip status but also offer vip service)
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Platin Member Service 👎
Liked this post: Anonym,
garfield68, 
LittleFu
Yes, that is true. Surely this also happens in other casinos. Since I can but actually no longer talk, because I only play exclusively at Platin...
The service already starts with the cashback... This arbitrariness that rules there is ne disaster..and if you write to the support, you get no answer if you specify directly in the subject "cashback"..
Even with complaints is not responded at all...
Most supporters seem actually always annoyed... in the chat I do not even want to start...
The stalling of payouts, where you are supposed to benefit from fast as a VIP customer, is just as bad... I'm registered there since 2016 and had to re-verify me in this time already 5 times... That's completely crazy... that you vll times a new proof of address (ID) must send, I see yes still... but they want to then always everything new... And if you have then, they suddenly want the Deposit proof, if you because a withdrawal requested although you have always deposited with the same method...
And there you just lose the desire and mood... from me can close all the stalls 😁
I can speak here of course only from my personal experience... may run with others again quite different 🤷
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Platin Member Service 👎
Liked this post: Anonym
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Platin Member Service 👎
Liked this post: Anonym
The problem currently have many with Platin so shortened payout that I do not laugh then new players have to wait even longer and do more through my condolences
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Platin Member Service 👎
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Platin Member Service 👎
Liked this post: Anonym
I mean, the weekly wrong (or missing) Cashback is not an "oversight", there is not the trainee with a calculator and looks into each account. This is simply intent - and now no one from the fan corner needs to tell that this would be "a voluntary concession" of the casino to pay a cashback
It's not, the cashback is a contractual component for Platin status players to which they are entitled
The fact that the conditions for the cashback are obviously so cryptic that even the support staff can't understand how it's really made up shows quite clearly that there's cheating going on
So, instead of here in the forum every week anew upset simply times nen letter or ne mail to the MGA as an official complaint formulate, if the 10 or 15 people do and the whole then still CC to Platin, then I'm sure that some reaction comes 🤷♂️
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Platin Member Service 👎
Liked this post: Anonym
Today there is the alleged "cashback" of 10%.
Also with me it is rather a 2% cashback.
But as has been said here, it brings nothing to complain.
Only to delete his account there....
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Platin Member Service 👎
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After I sent an email to the Vip Service, the Cashback amount was
the cashback amount was posted correctly.
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Platin Member Service 👎
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Have also just sent a friendly mail because I was already sure last week the Cashback amount is not right, unfortunately, this was confirmed when I got today punctually at 00:01 instead of 27 € 6.05
Let's see what comes as an answer
Update: no 5 minutes after the mail was booked to me the correct amount have so seen now even 6 € more get
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