Online Casinos in general: Platin Member Service 👎 (Page 12)

Jay88 wrote on 08/08/2022 at 21:17
Yes, we had that. My post really wasn't meant to be nasty either. If it came across that way, then please forgive me.


In my contribution it was more about the fact that we pay tax on the shooting and this tax is then deducted from the Cashback again. Say: we pay twice

Vll again as an example:

Had paid 300 euros and received 12.73 euros cashback. In my eyes, much too little.

When I then pointed out by mail, I then received today the answer described above.

And I had again no payout. The last one was in February.
Kind regards

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frapi07 wrote on 09.08.2022 at 07:04
That's more than 50% "shrinkage". How your 12,73 comes about I would like to know from Platin. My guess is: the longer you play, the more taxes are deducted, ergo the less Cashback you get. How Platin handles the whole thing makes no sense to me. Even if you play the 300€ down to 1€, you would effectively get almost all of the 10% cashback (94.7%) and it would never come out to 12.7. The amount doesn't really matter, since that 5.3% "tax" is always deducted.

If I'm not mistaken, your correct amount should be: 300*94,3= 284,10 and from that just the 10% = 28,40 € and not 12,73

Either way, the thing has only advantages for Platin and only opposites for the players. As a player you can't compensate this disadvantage, because if you don't gamble away your Deposit, but end up with +-0, you still took the Risk of losing your money, paid "taxes" and received nothing from it. In case of loss, instead of the promised 10%, you get far less granted as a bonus and they thus have to deal with less "loss".


The last time I deposited there my cashback amount was almost the 10% of my deposit and it was definitely not as little as yours.

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LittleFu wrote on 09/08/2022 at 11:29: What are you talking about?
You just do the transaction overview and see what the difference looks like
between Deposit and withdrawal looks like (monday-sunday).
But even that is already there.
Then just take the 10% from the losses and that's the cashback.

The conversion within the casino page is never correct.
Simply after conversion (without playing) the Vip service by
Email contact. Then the amount should be corrected within a few hours.

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frapi07 wrote on 09/08/2022 at 12:07 PM

The VIP service has been contacted by Jay several times. If Jay deposits 300€ in one week, pays out nothing and gets only 12,70€ as Cashback, then it is probably faulty.

In addition, the VIP service said that the cashback is not calculated from the Einzahlunge, but from the stakes. The difference between Deposit and withdrawal does not help.

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gamble1 wrote on 09/08/2022 at 12:48 PM

But that can not be because with me was always taken when I pointed out the error exactly the difference between Deposit and withdrawal

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frapi07 wrote on 09.08.2022 at 13:02

but that's exactly what Jay wrote and also posted a part of the answers on the part of Platin and that was not only the Live Chat but a PlatinClub concierge.

By the way, I don't have the problem either, but strongly believe that Platin is miscalculating Cashback for a customer here

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kleo7777 wrote on 09.08.2022 at 23:09

When I read all this so I also VERY strongly assume that what is wrong here and the amount of 12.70 is not true at all !!! Since it has already tried several times to get there now a solution with Platin I would ask times Caro or Julian if they can help there ... I think otherwise comes

One does not go on

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frapi07 wrote on 10/08/2022 at 04:42 PM

If you have to call in GJ because of something like this, then it is an indictment on the part of the casino. Casback should actually run automatically and error-free. In every casino there is a bonus for errors as "compensation", regardless of whether the error really came from the casino or not. One apologizes for the inconvenience with a bonus / X free spins for the unpleasant experience and both sides are happy. Only Platin does not seem to pay attention to customer satisfaction. A player points out an obvious mistake and as a thank you the person gets a smartass answer that not only makes the player dissatisfied, but also doesn't help

I wouldn't be surprised if the employees don't know the rules / conditions at all and therefore they can't even notice this obvious mistake. There was in the past unfortunately already the one or other case where several PlatinClub concierge false statements have made and this has led to misleading. This is the highest instance for the players and if even this instance makes false statements, then anything else would not really surprise me

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