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Online Casinos in general: PinoCasino makes problems (Page 2)

Topic created on 03rd May. 2022 | Page: 2 of 3 | Answers: 23 | Views: 4,639
Stromberg
Legend

PinoCasino makes problems

4th May. 2022, at 06:45 pm CEST#11
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Royal777 wrote on 04.05.2022 at 18:36
As I understand the support, you can take two screenshots, right?

1) https://ibb.co/Lp9mXMp
2) https://ibb.co/1J1byXY


No, the psc number should also be visible in the transaction...
Seems in the new design of psc actually not possible...

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Anonym

PinoCasino makes problems

4th May. 2022, at 06:52 pm CEST#12
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I have clicked through all the functions at PSC and indeed you cannot get the customer number and transaction on one screen.

With "Gyazo" you can create short clips of your screen and you are directly provided with a link. So to say you click on your profile and then on the transaction. Maybe the support would be satisfied with that?
Otherwise, you probably have no choice but to contact the support of PSC....

Annoying!

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CaiusHD
Visitor

PinoCasino makes problems

4th May. 2022, at 06:53 pm CEST#13
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I have now written to PSC support and asked if they can send me a detailed transaction list, which also includes my customer number.

I will keep you updated.

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Anonym

PinoCasino makes problems

4th May. 2022, at 07:04 pm CEST#14
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With every transaction I always receive a notification via email. Although the customer number is not visible there, you can still see the email and the email account, which you have probably verified with Pino....

I cannot think of any other possibilities...

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CaiusHD
Visitor

PinoCasino makes problems

4th May. 2022, at 07:10 pm CEST#15
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Royal777 wrote on 04.05.2022 at 19:04: With every transaction I always receive a notification via email. Although the customer number is not visible there, you can still see the email and the email account, which you have probably verified with Pino....

I can not think of any other possibilities...

I know which mails you mean and I already thought about it. However, they insist so much on the customer number that I see little chance.

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Stromberg
Legend

PinoCasino makes problems

4th May. 2022, at 07:13 pm CEST#16
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Liked this post: Anonym
Madness again, no idea how many 100,000 euros a relatively well-known casino receives in the week or the day in payments with psc.
But you are not able to change a Verification requirement that can no longer be met.
Is here certainly not the first to contact support with the problem...

At least send a message with the rejection that the problem is known and that they will contact you shortly about an alternative...

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danny005
Elite

PinoCasino makes problems

4th May. 2022, at 07:16 pm CEST#17
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This is pure chicanery once again from an online casino

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CaiusHD
Visitor

PinoCasino makes problems

4th May. 2022, at 07:38 pm CEST#18
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I have certainly deposited to the 400 € in the last few weeks there via PSC, never even remotely had a good win, quite the opposite - I had the feeling that Günni (I only play Günni) runs underground. No matter what day, similar images, high Deadspin rate. They could keep their hands open, PSC didn't matter

Then came a 5 € Cashback bonus, 20 € win made on 20 cents, just put times on nen Euro, 100 came out and then finally came with 2 € on 500.

Could hardly believe my luck, just because the slot ran so nasty across all deposits.

I thought at least my losses would now be back in...tjo....wait and see.

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Falke
Expert

PinoCasino makes problems

4th May. 2022, at 08:37 pm CEST#19
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CaiusHD wrote on 04.05.2022 at 18:53: I have now written to PSC support and asked if they can send me a detailed transaction list, which includes my customer number.

Will keep you guys updated.

Don't write to Paysafecard support but to PinoCasino that they ask for something that doesn't exist. What can you do if Paysafe changes its design and Pinocasino is too stupid to know that.

I have also written to casinos many times that they ask me for something that I simply can't provide, such as a bank statement with my address on it. Because my bank simply doesn't offer that.
Then they seriously wanted me to call my bank so that they could issue me a document. Who do they think these crooks are?
Of course, I immediately said that my bank does not issue this document, etc. After a long back and forth, it usually worked out.

So don't let them lead you around by the nose. You are a customer there. They need you and not the other way around. Don't be treated like a supplicant and if they continue like this then ask Caro if she will help you

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CaiusHD
Visitor

PinoCasino makes problems

4th May. 2022, at 09:33 pm CEST#20
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So, I just wrote with PinoCasino support in live chat.

Result

They want despite explanations a bank statement with customer number and deposits....

I also sent a screenshot of the Paysafecard payment confirmation email with my visible eMail address.

Answer: This is not an official Deposit slip.

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