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Online Casinos in general: PinoCasino makes problems

Topic created on 03rd May. 2022 | Page: 1 of 3 | Answers: 23 | Views: 4,762
CaiusHD
Visitor

PinoCasino makes problems

3rd May. 2022, at 11:19 pm CEST#1
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Hello,

today I had made a win of 480 € from a 5 € Cashback bonus, which I wanted to cash out.

Last year I went through a tedious Verification process there, but was then able to make withdrawals without any problems.

But now they want the following from me, since I deposited via Paysafecard:



Greetings!

To complete the veification, please upload the following documents to your profile

- two screenshots from your Paysafecard account: one showing your name, account number, postal and e-mail addresses visible, and the other one showing a Deposit to our casino with your Paysafecard account number visible. You may also upload a statement instead, showing all the mentioned details

With my verified Paysafecard account, I only have an overview of the transactions made, but not in detail and certainly not with the account number or customer number they require.

How am I supposed to provide these proofs if they are not available to me at all on the part of PSC?

I feel like I'm being taken for a ride right now, and my inquiry to the casino about this was simply ignored.

How should I proceed now?

Greetings!

This post has been translated automatically

Falke
Expert

PinoCasino makes problems

3rd May. 2022, at 11:43 pm CEST#2
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CaiusHD wrote on 03/05/2022 at 23:19: Hello,

i had made a win of €480 today from a €5 Cashback bonus that I wanted to cash out.

Last year I went through a tedious Verification process there, but was able to make withdrawals afterwards without any problems.

But now they want the following from me, since I deposited via Paysafecard:



Greetings!

To complete the veification, please upload the following documents to your profile

- two screenshots from your Paysafecard account: one showing your name, account number, postal and e-mail addresses visible, and the other one showing a Deposit to our casino with your Paysafecard account number visible. You may also upload a statement instead, showing all the mentioned details

With my verified Paysafecard account, I only have an overview of the transactions made, but not in detail and certainly not with the account number or customer number they require.

How am I supposed to provide these proofs if they are not available to me at all on the part of PSC?

I feel like I'm being taken for a ride and my request to the casino in this regard was simply ignored.

How should I proceed now?

Greetings!


So I think your problem is quite simple to solve. I had this kind of verification several times.

So the first screenshot you make where your name, mail, etc. is.
And the last transactions should actually also be visible.

Look again carefully and if you do not find it go times about the laptop purely and not about the cell phone

This post has been translated automatically

CaiusHD
Visitor

PinoCasino makes problems

3rd May. 2022, at 11:48 pm CEST#3
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Hello and thank you for your assistance.

I will go in tomorrow times about the PC and see if I get there to the required documents.

The way you described it, I sent in screenshots but was rejected.

I'll check again tomorrow

This post has been translated automatically

Anonym

PinoCasino makes problems

4th May. 2022, at 12:19 am CEST#4
1 Like

Liked this post: Anonym
You have to set the mobile to desktopwebsite and you have everything on one page

This post has been translated automatically

gamble1
Icon

PinoCasino makes problems

4th May. 2022, at 12:47 pm CEST#5
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CaiusHD wrote on 03/05/2022 at 23:48: Hello and thanks for your help.

I will go in tomorrow via the PC and see if I can get the receipts I need there.

The way you described it, I sent in screenshots but was rejected.

I'll check again tomorrow

Try it like this alternatively you can also ask the support of PSC if they can make such a document

If all this does not help ask the GJ team to help you then the manager is great was then verified extremely quickly

Think some employees just do not want to do anything wrong and therefore it comes to the hasty rejection but that should not be a big problem do not panic

This post has been translated automatically

CaiusHD
Visitor

PinoCasino makes problems

4th May. 2022, at 06:24 pm CEST#6
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Meanwhile, the more detailed desktop-based screenshot of my Paysafecard transactions was also rejected. They want to see the Paysafe account number (customer number) in the transactions, but it is simply not displayed there on the part of Paysafecard. No matter if mobile, desktop, expanded detailed view or not.

Mind you, this is a verified Paysafecard account......

Can I now kiss the win goodbye because they require unobtainable receipts? I am really served right now.

This post has been translated automatically

danny005
Elite

PinoCasino makes problems

4th May. 2022, at 06:27 pm CEST#7
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After the design change at MyPaysafecard, the customer number is actually no longer always visible in the header. The only thing that can help is to send an email to PSC support.

This post has been translated automatically

CaiusHD
Visitor

PinoCasino makes problems

4th May. 2022, at 06:32 pm CEST#8
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danny005 wrote on 04.05.2022 at 18:27: After the design change at MyPaysafecard, the customer number is actually no longer always visible in the header. I guess only a mail to PSC support will help.

Ok, thanks. Also to all others!!!

I will write to Paysafecard and hope they can help me.

This post has been translated automatically

Anonym

PinoCasino makes problems

4th May. 2022, at 06:36 pm CEST#9
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CaiusHD wrote on 04.05.2022 at 18:24: Meanwhile, the more detailed desktop-based screenshot of my Paysafecard transactions was also rejected. They want to see the Paysafe account number (customer number) in the transactions, but it is simply not shown there at all on the part of Paysafecard. No matter if mobile, desktop, expanded detailed view or not.

Mind you, this is a verified Paysafecard account......

Can I now kiss the win goodbye because they require unobtainable receipts? I'm really frustrated right now.

As I understand the support, you can make two screenshots?

1) https://ibb.co/Lp9mXMp
2) https://ibb.co/1J1byXY

This post has been translated automatically

CaiusHD
Visitor

PinoCasino makes problems

4th May. 2022, at 06:45 pm CEST#10
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Nobody has liked this post so far
Yes, one screenshot should contain my detailed profile information, which has now been accepted, and the other screenshot should contain the payments to Pino, along with the customer number, which must be visible in the payment information.

This post has been translated automatically

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