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Davne90, on 16th Oct. 2024 at 03:38 pm CEST
PinoCasino makes problems
Nobody has liked this post so far
today I had made a win of 480 € from a 5 € Cashback bonus, which I wanted to cash out.
Last year I went through a tedious Verification process there, but was then able to make withdrawals without any problems.
But now they want the following from me, since I deposited via Paysafecard:
Greetings!
To complete the veification, please upload the following documents to your profile
- two screenshots from your Paysafecard account: one showing your name, account number, postal and e-mail addresses visible, and the other one showing a Deposit to our casino with your Paysafecard account number visible. You may also upload a statement instead, showing all the mentioned details
With my verified Paysafecard account, I only have an overview of the transactions made, but not in detail and certainly not with the account number or customer number they require.
How am I supposed to provide these proofs if they are not available to me at all on the part of PSC?
I feel like I'm being taken for a ride right now, and my inquiry to the casino about this was simply ignored.
How should I proceed now?
Greetings!
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PinoCasino makes problems
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So I think your problem is quite simple to solve. I had this kind of verification several times.
So the first screenshot you make where your name, mail, etc. is.
And the last transactions should actually also be visible.
Look again carefully and if you do not find it go times about the laptop purely and not about the cell phone
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PinoCasino makes problems
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I will go in tomorrow times about the PC and see if I get there to the required documents.
The way you described it, I sent in screenshots but was rejected.
I'll check again tomorrow
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PinoCasino makes problems
Liked this post: Anonym
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PinoCasino makes problems
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Try it like this alternatively you can also ask the support of PSC if they can make such a document
If all this does not help ask the GJ team to help you then the manager is great was then verified extremely quickly
Think some employees just do not want to do anything wrong and therefore it comes to the hasty rejection but that should not be a big problem do not panic
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PinoCasino makes problems
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Mind you, this is a verified Paysafecard account......
Can I now kiss the win goodbye because they require unobtainable receipts? I am really served right now.
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PinoCasino makes problems
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PinoCasino makes problems
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Ok, thanks. Also to all others!!!
I will write to Paysafecard and hope they can help me.
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PinoCasino makes problems
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As I understand the support, you can make two screenshots?
1) https://ibb.co/Lp9mXMp
2) https://ibb.co/1J1byXY
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PinoCasino makes problems
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