Online Casinos in general: Payout problem Uberlucky after bigger win (Page 3)

Sophia92 wrote on 04/30/2022 at 10:38: The money was fully posted to my checking account last night.

Thank you all so much!

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slotspielerlinz wrote on 08/18/2022 at 16:23: Hello, I can only warn against this casino as they do not pay out any money.

I made a withdrawal of €200.- via bank transfer over a week ago, but before that I already deposited €500.-.
Of course, everything without bonus and still converted several times.
After my withdrawal, I also got a confirmation directly the next day that the money was already on its way and will be in my bank account within one business day at the most.

Today after exactly one week, unfortunately, still nothing happened and when I inquired I was told that there were technical problems, but instead of them transferring the money again, I should now have had the money transferred again, so in the player account.
The only problem was that I closed it for a month so that I would not be tempted to transfer the money again, which is what I told them.
That's why I asked them if they could open the account again for a short time so that I could make the new withdrawal, since I would need the money urgently, but they refused to do so, saying that they had to protect me.
So he never really went into it except to say that there was no way they could do that because they are not allowed to re-disburse without my request, which of course is tactics to stall for time.
So they are trying to protect me by not letting me transfer money?

Well and now I received an email where it says the following

"August 18, 2022, 14:41

Hello *****,
We hereby confirm that your UberLucky account has now been permanently closed. We also inform you that when your player account was closed, all other accounts related to our brand were also closed.

I am also sending you links that may be of further assistance:
- http://www.cafe-beispiellos.de/
- http://www.anonyme-spieler.org/
- http://www.spielsuchthilfe.at/
- http://www.gluecksspielsucht.de

Another available step is to install software that blocks any access to gambling websites. Please note that this may come at a cost. If you want to learn more about the subject, you can find some examples at the following links:

- Gamblock.com
- Betfilter.com
- Gamban.com

Additionally, please note that this software and the websites are third party.

If you have any further questions about this issue, please contact us again!

We wish you all the best for the future.

Sincerely yours,
******
Uber Lucky Support Team"

They have actually now permanently locked my account so I can no longer access or withdraw my money!
Not even any mention regarding my money still being in my player account!

I can only warn everyone about this, because your money is already gone before you withdraw it.
Such tricks are common only with unserious casinos that they just close your account so you can't get any more money from them.

In 20 years of playing online casino, I have never had to experience something like this!

Edit: Okay, after I posted this post, I now got the following email and hope that this will now be resolved really fairly.

" August 18, 2022, 15:23
Hello Mr. ********,
We are contacting you from UberLucky customer service.
Our team has requested a manual payout for you as your account has been permanently closed. We will let you know when this has been paid out.
If you have any further questions, please do not hesitate to contact us. We will be happy to assist you!
Sincerely,
*******
Uber Lucky Support Team"

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