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Online Casinos in general: Payout from NetBet via Trustly

Topic created on 21st May. 2019 | Page: 1 of 1 | Answers: 4 | Views: 3,789
die_Alex

Payout from NetBet via Trustly

21st May. 2019, at 10:23 am CEST#1
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Hello all,

i have a small problem and hope someone can help me. Have requested on 13.05.2019 at NetBet a payout of 400€ via Trustly. Have on 14.05. then received confirmation from NetBet that it was processed and paid out.
Normally a payout via Trustly has always been fast on the bank account. Had then requested another payout on 16.5.2019, but this was promptly on my account, only the 14.5. not. Had then contacted NetBet, which said there were no problems with the withdrawal. I then contacted Trustly, they need a 10 digit order number (TrustlyOrderID) to verify the payment. Had again contacted NetBet because of this number. So far I have not received this. Can you help me how I should proceed now. Thanks a lot

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Anonym

Payout from NetBet via Trustly

21st May. 2019, at 04:07 pm CEST#2
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Wait for now. Tomorrow call the support, they may help you please times.

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die_Alex

Payout from NetBet via Trustly

24th May. 2019, at 09:13 am CEST#3
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Totoro wrote on 05/21/2019 16:07: First wait. Tomorrow ring the support, they may help you please times.

Have now already written several times to the support. They always write me only the same, ,that it is forwarded to the finance department and they then tell me the 10-digit order ID,, It is now over 10 days ago that NetBet has confirmed my withdrawal via Trustly, but the money has never arrived. What else can I do?

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tsrvtech
Amateur

Payout from NetBet via Trustly

24th May. 2019, at 11:45 am CEST#4
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Netbet is actually quite reliable when it comes to finances, I have often made cashouts that arrived without any problems...




Call ... because that works from my experience directly if mann times problems has...


0800 0008324



From my experience, you can throw support by mail in the garbage can ... the mails lie around in the mailbox for 1 - 3 days until it's their turn.

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die_Alex

Payout from NetBet via Trustly

24th May. 2019, at 04:47 pm CEST#5
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Thanks for the answer.

I had contacted Trustly again. They checked the process again and found that there was an error in processing. The money was credited back to my player account

Have a nice weekend you

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