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Online Casinos in general: Paid out via Trustly, payout " completed " but money is not yet in my bank

Topic created on 25th Oct. 2020 | Page: 1 of 1 | Answers: 3 | Views: 1,024
agnesaislami
Experienced
Hello PEOPLE !

I made a withdrawal tonight, in a casino where I have never had problems. Withdrawals were always processed after 10 minutes at the latest and then it was also on my account.
Well unfortunately that was different today. I have paid out, the case was "closed" so from the casino the withdrawal is already processed, but I have not received any money on my bank. Support written to, they said yes, from their side it is out, I should still wait because it may take some time until the money arrives at me. ( Because of Sunday, or some banks handle it differently.)
Can this really be ?
Per Trustly eig. always went directly into my bank purely

Would be very happy about your answers!

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Sarkasto
Expert
Yes from Saturday to Sunday can happen, had that once. Was a 4-digit amount. Vlt is also an indication why it takes a day longer. Do not worry tomorrow the money is there

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agnesaislami
Experienced
Thank you !!! Thought so, please now not a hinhaltescheisse or something..vorallem I have never had problems with them. But yes then I'm reassured .

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wettibernd
Expert
There are two types of Trustly, one is an instant transfer, you have the money so to speak in the same second on it and then the normal transfer there is the money usually on the next banking day about 8 clock on the account.

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