Privacy settings

We use a number of cookies on our website. Some are essential, while others help us improve our portal for you.

Privacy settings

Here is an overview of all the cookies we use. You can choose to accept whole categories or view more information and select only certain cookies.

Essential (6)

Essential cookies enable basic functions and are necessary for the website to function properly.

Statistics (3)

Statistics cookies collect information anonymously. This information helps us to understand how our visitors use our website.
If the statistics cookies are subsequently deselected, they will remain on the computer until the expiry date. However, they are neither updated nor evaluated.

Online Casinos in general: Online casinos and addiction prevention

Topic created on 17th Jul. 2019 | Page: 1 of 1 | Answers: 5 | Views: 2,109
Kleinkariert
Expert

Online casinos and addiction prevention

17th Jul. 2019, at 01:47 pm CEST#1
1 Like

Liked this post: Anonym
Since I currently no longer follow any online game (meanwhile also no offline game), I wanted to know how it looks like with casinos and Gambling addiction prevention + how to deal with addicted players. I will present my results here after I have applied for self-exclusion for 6 months in about 70 casinos (would like to be able to play if it is legal then; at least leave the possibility open). Reason was always gambling addiction, in some casinos slight hints were made to check the reactions. The self-exclusions most remembered:

Westcasino

Self lockout only after full account verification. At least if you want to set it up yourself, so into the Live Chat and inquired. It started with the lady wrote she could not German, but do not worry they will now strive a translator. My messages I wrote then immediately in English, no chance the lady will write me back the entire conversation in German. I could have also written in Polish, Russian, ... the lady would have used her super translator to the end. However, her German was impeccable and I will not criticize that.

However, I had to discuss for 10 minutes that I would like to be blocked for 6 months. First I was asked if I knew what a self-exclusion is, then if I really wanted that and when I answered in the affirmative and wrote that I had an addiction problem, I was told again that I never knew when happiness would come to me and that I should not rush. I wrote that according to the requirements of the MGA the self-lock must be possible and I'm currently testing which casinos allow a self-lock (shortly after that came with the luck try) and then I stressed that I do not want a bonus, just want to have my account locked. From there a minute of silence, then the account was blocked or restricted. The lady wrote she could only restrict it and that was all she could do for me, so we ended the conversation


Casimba

Again, you had to write to the live chat, requested here for a self-lock. Then I was told you can make a timeout from X days to X weeks or is it gambling addiction I was asked. I wrote gambling addiction, Oh then equal to 5 years. I wrote that I would like to have 6 months. No chance, they insisted on 5 years and then enforced it hard as nails. In the case of incipient gambling addiction, you have to act that way, <Martin>at least</Martin> that's what he said. <Martin>But the whole thing does not take too long, about 3 minutes and therefore still acceptable.

MagicRed Casino & Mr. Play

You can only set up 24 hour timeout yourself, otherwise operate the live chat. So done and after about 2 minutes I was allowed to describe my concern, I also asked there whether the block applies globally for the whole Aspire Group and that was affirmed. After several minutes the request was clarified there, the conversation was nice, but it somehow took a bit (about 5 minutes in total). To check then registered at Mr. Play, without problems, Deposit would also have been possible without problems (then canceled during the tan process) and there was also a self-lock alone not possible so off to the live chat.

This time everything went more quickly barely a minute later was there for me. So I asked again, had to repeat the reason and data. After that I was first directly blocked, but the info that it was global was not confirmed there. You can only block me for the current casino, so I would now have to call every casino in the group, register and block me. Too bad. It was very friendly here.

Go Wild

Very confusing, it blinked permanently at the bonus section and wanted to animate to deposit until the bitter end. I then opened the live chat because there was somehow no way to set anything without, after proud 15 minutes or as a gambling addict would say: After building society contract and child support, someone was there. The concern described, problem recorded, reason was asked once and then without further words, the chat ended. But the account was successfully closed.

Duelz / Voodoo / NYSPINS

Duelz used to have an option that was easily accessible where you could exclude yourself, but I know from previous times that it didn't work or was bugged. Seems to have been completely removed and like the other sites only possible with request to support. I asked Voodoo if a lock was possible and if it was possible globally, yes of course they said. It was then asked again if 6 months are enough and that you should not be able to open it, I then said yes and that was it. At Duelz I was able to log in shortly afterwards, but in the chat a self-lock was already confirmed, but for my safety they would update it again to 6 months. Overall, it was now not a bad impression, because you were directly in the chat, it took vllt 1 minute to the lock. The lock does not seem to become active immediately with sister sites, however.

Genesis Casinos

Lock was independently possible, had me there anyway times locked because of reduced RTP, but I did not get far, the registration failed because I am already self-excluded in one of the casinos. So it seems to be a global lock here too.

Ikibu

Blocked at one of the casinos in the group, so registered, that worked. However, the account was blocked in a few seconds, speak it also seems to be a global lock (= network-wide).

Expekt

Actually I praise the casino more often, because I find it really good (fast payout, fair bonus, good offer and it has sports betting). But there I had noticed that a self-lock under 6 months is not possible (noticed by a typo) and more than 12 months are also not possible. Speak nothing negative, but am then in the chat and wanted to ask instead of 6 months here times 6 weeks, clear no problem said one. But then it was a problem and they would look if it is possible and then get back to me by email. There was no one back (within 24 hours), so I independently closed the account for 6 months and was thus slightly disappointed. It was one of my favorites.

Trada

Although not tried in this test (but since you can set it yourself there is no problem), but I wanted to note that the casino wrote to me several months ago times because deposits are higher and whether they could offer me a loss limit. But seems to be an exception, so also at the casino itself, two people have also increased deposits and sunk several thousand there and no reaction. Only when both inquired for a bonus was that <erkannt>and for self-protection there will be no bonus</erkannt>. <erkannt>Overall, however, still rather respectable.

Tipico

Somewhat hidden the correct exclusion function, you have to close account -> then click in the text the word self-exclusion. Only then the account can not be reopened without further ado. In the chat, by the way, you should not make any insinuations, they lock the account then quite quickly.

_____________________

So if I had to give a grade it's an even 2 for many casinos, because you can lock yourself out without any problems. And for some is a 5 (poor), WestCasino belongs among others to Frankfred and also there an unding to want to lock yourself out. That you can not lock yourself out in some casinos should be prevented, added that global locks are not common everywhere. However, the terms and conditions can have a different opinion, in doubt, the player then receives winnings not paid out.

The MGA has failed here so all along the line, such Schutzfuntkionen must be in the hand of the player and not the operator as you can see also only the most necessary. Many casinos such as Platin, LeoVegas, Videoslots, Twin, ... offer to lock themselves without asking the support and I think that should also be the minimum. Withdrawals should also be able to be locked anywhere, but again some casinos encourage you to gamble it away again, although some players already find it difficult (e.g. Karamba).

This is now only a small experience report on my part, I do not know if it brings anyone what. But overall, the message is that where there's a will, there's a rock.

In this sense!</erkannt></Martin>

This post has been translated automatically

Falko
Icon

Online casinos and addiction prevention

17th Jul. 2019, at 04:03 pm CEST#2
0 Likes

Nobody has liked this post so far
Have you also looked at bwin and Sportingbet? As far as I have recognized there, there is also the self-blocking but you can always undo it by yourself.

This post has been translated automatically

Anonym

Online casinos and addiction prevention

17th Jul. 2019, at 06:53 pm CEST#3
0 Likes

Nobody has liked this post so far
Falko wrote on 17/07/2019 at 16:03: Have you also looked at bwin and Sportingbet ? As far as I have recognized that there, there is also the self-locking but you can always undo it by itself.

Yup Sportingbet gives a maximum cool-off period of 6 months. A self-exclusion is, according to their mail to me, not possible!

This post has been translated automatically

Anonym

Online casinos and addiction prevention

18th Jul. 2019, at 12:31 am CEST#4
0 Likes

Nobody has liked this post so far
Tipico is hard as nails!
Have me blocked for a year, after about 6 months I wanted to be unlocked again! But does not go. The year I have to wait!

At bwin you can always unlock 😡 Had me there for a year lock, but have after only one email me unlocked

This post has been translated automatically

Eckbert
Amateur

Online casinos and addiction prevention

18th Jul. 2019, at 06:28 pm CEST#5
0 Likes

Nobody has liked this post so far
The Aspire group like Magic Red or mr.play skillfully ignore when you want to lock yourself in the entire network. Had requested this and even a casino manager named I think Jonas in chat. After the chat as you already told in another Aspire casino tried to make an account. Did everything work. I could have played etc. So Aspire is in my eyes under all sow. Not only in this respect

This post has been translated automatically

T****r

Online casinos and addiction prevention

19th Jul. 2019, at 02:48 pm CEST#6
0 Likes

Nobody has liked this post so far
Thank you for these evaluations.

A very important and interesting topic.

I have played and deposited at a Dozen major casinos, sometimes very excessively.

In particular, some extreme activities I will publish here soon.

Player protection philosophy writ large and advertise with it, but 50 hours and more almost uninterrupted betting activity with 30-40 deposits during a session are welcome. The bird shot down mostly still the live support afterwards: Asked to see my account activity in order to grant a direct bonus out of goodwill, if necessary, or to have it checked by the bonus department. There was after the 50 hours unconditionally times simply 200€ ausgahlbares cash credit on my account. But more about this follows here later.

This post has been translated automatically

Hot Topics27th Dec. 2024 at 12:19 am CET

Law
0
Online Casinos
0
Miscellaneous
0

GambleJoe Team

Profile picture of JulianJulian
Community-Manager / Complaint SpecialistProfile picture of CounterCounter
Software developerProfile picture of MatthiasMatthias
Project manager
Profile picture of DanielDaniel
Founder

Community Forum-Moderators

Members who assist the GJ team in moderating the forum.
Profile picture of AndreAndre
Profile picture of gamble1gamble1
Profile picture of Langhans_innenLanghans_innen
Profile picture of SaphiraSaphira
GambleJoe is aimed exclusively at user whose allowed to play legally with his current location in online casinos and does not violate the current law.
It is the responsibility of the user to inform himself about the current legal situation. Gambling is prohibited for children and adolescents under the age of 18.
GambleJoe is a registered trademark with the EUIPO of GJ International Ltd.
© 2012-2024 GambleJoe.com
✕

Forgotten your password?

Create a new password here

  • 1. Fill in the 3 fields carefully and click on the green button
  • 2. Check your email inbox for a message from GambleJoe
  • 3. Click on the confirmation link in the email and your new password will be active immediately