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Online Casinos in general: New payout policy at Platincasino?

Topic created on 30th Oct. 2023 | Page: 1 of 2 | Answers: 16 | Views: 3,798
Rusty

New payout policy at Platincasino?

30th Oct. 2023, at 02:12 am CET#1
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Hello all,

I have been playing on Platincasino for about 4 years now and have always been satisfied. There were never really problems with payouts, even if it was larger sums.
Now I have been inactive for about 6 months and started playing there again last week. I deposited via Sofortüberweisung (which has always been my standard Deposit method there), and now wanted to withdraw an amount of 600,00€. This withdrawal was rejected, because I should but please prove my bank account with the deposit by screenshot or photo. No problem I thought, I did and they accepted documents. Withdrawal again made, and this time came a message with,

"Please note that each deposit must be wagered three times. If your deposit did not work as planned, please contact our customer service."

I did NOT use any bonus!

Now to my actual question, is this new to Platincasino? I also tried to find something in the FAQ, but I never heard something like this before. Does anyone have similar experiences.

Thanks for your answers

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Paddington
Expert

New payout policy at Platincasino?

30th Oct. 2023, at 05:44 am CET#2
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It is not about the fact that you have used a bonus (which you have not) but for money laundering protection reasons.
Between 1x-5x is common. 3x is the standard! This was also eig. always so at Platin Casino, maybe they have it otherwise not so strictly checked or you had it already always sufficiently implemented.

Ask in the chat how much you still have to convert and then try it again.

So everything is normal and the thread can eig. be closed!

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gamble1
Icon

New payout policy at Platincasino?

30th Oct. 2023, at 06:20 am CET#3
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SimonH wrote on 30.10.2023 at 05:44: It's not that you have used a bonus (which you have not) but for money laundering protection reasons.
Between 1x-5x is common there. 3x is the standard! This was also eig. always so at Platin Casino, maybe they have it otherwise not so strictly checked or you had it already always sufficiently implemented.

Ask in the chat how much you still have to convert and then try it again.

So everything is normal and the thread can eig. be closed!

So Platin had to 100% never the 3 times rule that was only Pino at Platin was even in the terms and conditions The Deposit must be converted 1x

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Rusty

New payout policy at Platincasino?

30th Oct. 2023, at 08:37 am CET#4
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gamble1 wrote on 10/30/2023 at 06:20 AM:

So Platin had to 100% never the 3 times rule that was only Pino at Platin was even in the AGB's The Deposit must be converted 1x

Exactly the same I have it in memory. What Simon has written is true, but only if you use a bonus with them. I had before this problem with them. I will ask later in the chat once and keep you up to date.

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Rusty

New payout policy at Platincasino?

30th Oct. 2023, at 09:55 am CET#5
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I have now written to the customer support, and in fact this rule is new, that at Platincasino now the 3x rule prevails. You have to wager your last Deposit 3x to be able to withdraw your win.

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frapi07
Elite

New payout policy at Platincasino?

30th Oct. 2023, at 10:40 am CET#6
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1x convert was only necessary in the German side (not .de!!). As I wrote yesterday elsewhere, there were 2 Platin Casino "branches" with different Bonuses, game offer and also T&Cs. Once only for the DACH zone (so I guess it times) and then a page where the rest of the world gambled. At the beginning of the page, there were always these wins and I noticed that English or American names were never shown.

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gamble1
Icon

New payout policy at Platincasino?

30th Oct. 2023, at 01:21 pm CET#7
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frapi07 wrote on 30.10.2023 at 10:40: 1x convert was only necessary in the German side (not .de!!). As I wrote yesterday somewhere else, there were 2 Platin Casino "branches" with different Bonuses, game offer and also T&Cs. Once only for the DACH zone (so I guess it times) and then a page where the rest of the world gambled. At the beginning of the site there were always these wins and I noticed that there were never English or American names shown.

But also with the .com side at that time it was 1x the 3x rule stands only since Curacao in the AGB's

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frapi07
Elite

New payout policy at Platincasino?

30th Oct. 2023, at 02:09 pm CET#8
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gamble1 wrote on 10/30/2023 at 1:21 pm:

But even with the .com site back then it was 1x the 3x rule is only in the T&C's since Curacao

That may be, I didn't read the T&Cs for non-German at that time, so I can't confirm it. It may be that the was only translated into English or they have used the change to revise certain points.

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gamble1
Icon

New payout policy at Platincasino?

30th Oct. 2023, at 02:42 pm CET#9
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frapi07 wrote on 30.10.2023 at 14:09:

That may be, I didn't read the T&Cs for non-German at the time, so I can't confirm it. It may be that the was only translated into English or they used the change to revise certain points.

Well why also change before so a change is always a good opportunity I'm pretty sure but soas in the AGB's to have read and besides I have often deposited with the first few spins won and paid out directly there were never problems with 3 times I notice yes at Pino the payout is often canceled

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frapi07
Elite

New payout policy at Platincasino?

30th Oct. 2023, at 04:35 pm CET#10
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gamble1 wrote on 10/30/2023 at 2:42 pm:

Well why even change before so a change is always a good opportunity I'm but pretty sure to have read something in the AGB's and besides I have often deposited with the first few spins won and paid out directly never had problems with 3 times I notice yes at Pino the payout is often canceled

I know that it was valid for us at that time 1x Wagering. Habs also very much enjoyed and it was mostly the reason why I played there.

Still, I can't say if it was only with us - or also with the others. Since I have only played the German version (not where you could play max 1€).

Possibly it was for the others always 3x Wagering, verstehste?

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gamble1
Icon

New payout policy at Platincasino?

30th Oct. 2023, at 06:44 pm CET#11
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frapi07 wrote on 10/30/2023 at 16:35:

I know it was 1x wagering for us back then. Really enjoyed it and it was mostly the reason I played there.

Still, I can't say if it was only for us - or also for the others. Since I have only played the German version (not where you could play max 1€).

Possibly it was for the others always 3x Wagering, verstehste?

How many versions did they have

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Platinmarcel

New payout policy at Platincasino?

2nd Sep. 2024, at 07:12 pm CEST#12
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How do you do?

i'm having problems with Platincasino.
I have been playing on the site for a relatively long time, but have never cashed out anything.
More than half a year ago, I still wanted to have my account verified.
I uploaded all the required documents and nothing happened, no rejection and no acceptance by an employee.
A week ago I won almost 7k and would like to have it paid out.
I uploaded all the documents again so that my account could be verified.
Then I received an email asking me to upload a copy of the front and back of my credit card (which was used to make the depositor).
This was done immediately.
These 3 documents were also accepted after 2 days, the rest such as passport, screenshot of the depositor etc. were neither confirmed nor rejected.
I have been able to reach NOBODY at Platincasino since then. Nobody responds to emails and callback requests. I am a little helpless.
Payout also not pending since then.
I have requested the payout to my normal account, i.e. with IBAN etc.
The FAQs do not say that I should use exactly the same withdrawal and Deposit method.

Does anyone have a Tip for me on how I can reach someone there or how I can be helped?
Or maybe someone has a contact?

Kind regards
Marcel

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frapi07
Elite

New payout policy at Platincasino?

2nd Sep. 2024, at 07:24 pm CEST#13
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Platinmarcel wrote on 02.09.2024 at 19:12: Have a nice day,

unfortunately I have problems with Platincasino.
I've been playing on the site for a relatively long time, but I've never cashed out anything.
More than half a year ago, I still wanted to have my account verified.
I uploaded all the required documents and nothing happened, no rejection and no acceptance by an employee.
A week ago I won almost 7k and would like to have it paid out.
I uploaded all the documents again so that my account could be verified.
Then I received an email asking me to upload a copy of the front and back of my credit card (which was used to make the depositor).
This was done immediately.
These 3 documents were also accepted after 2 days, the rest such as passport, screenshot of the depositor etc. were neither confirmed nor rejected.
I have been able to reach NOBODY at Platincasino since then. Nobody responds to emails and callback requests. I am a little helpless.
Payout also not pending since then.
I have requested the payout to my normal account, i.e. with IBAN etc.
The FAQs do not say that I should use exactly the same withdrawal and Deposit method.

Does anyone have a Tip for me on how I can reach someone there or how I can be helped?
Or maybe someone has a contact?

Kind regards
Marcel


Do you have Platin VIP-Stauts? Could you explain your request/problem at the VIP e-mail address: vip@platincasino.com

They do pay out, but they have become very slow. They used to be very fast.

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Platinmarcel

New payout policy at Platincasino?

2nd Sep. 2024, at 07:46 pm CEST#14
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frapi07 wrote on 02.09.2024 at 19:24:


Do you have Platin VIP-Stauts? Could you just explain your request/problem at the VIP e-mail address: vip@platincasino.com

They do pay out, but they have become very slow. They used to be very fast.

Thanks for the reply.

No, I am not a VIP.
How can I achieve this status?

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Marieangels
Amateur

New payout policy at Platincasino?

2nd Sep. 2024, at 08:57 pm CEST#15
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That's what happened to me too, albeit only with a small depositor. I only received a reply when I posted a negative review on a review portal, which I am not allowed to mention here. The payout was reversed three times and the same documents were requested several times until I received the money after 14 days. They delay payouts. You have to keep at it and fight if necessary. Eventually they will pay out...but it takes time.

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