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New payout policy at Platincasino?
Nobody has liked this post so far
I have been playing on Platincasino for about 4 years now and have always been satisfied. There were never really problems with payouts, even if it was larger sums.
Now I have been inactive for about 6 months and started playing there again last week. I deposited via Sofortüberweisung (which has always been my standard Deposit method there), and now wanted to withdraw an amount of 600,00€. This withdrawal was rejected, because I should but please prove my bank account with the deposit by screenshot or photo. No problem I thought, I did and they accepted documents. Withdrawal again made, and this time came a message with,
"Please note that each deposit must be wagered three times. If your deposit did not work as planned, please contact our customer service."
I did NOT use any bonus!
Now to my actual question, is this new to Platincasino? I also tried to find something in the FAQ, but I never heard something like this before. Does anyone have similar experiences.
Thanks for your answers
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New payout policy at Platincasino?
Nobody has liked this post so far
Between 1x-5x is common. 3x is the standard! This was also eig. always so at Platin Casino, maybe they have it otherwise not so strictly checked or you had it already always sufficiently implemented.
Ask in the chat how much you still have to convert and then try it again.
So everything is normal and the thread can eig. be closed!
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New payout policy at Platincasino?
Nobody has liked this post so far
So Platin had to 100% never the 3 times rule that was only Pino at Platin was even in the terms and conditions The Deposit must be converted 1x
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New payout policy at Platincasino?
Nobody has liked this post so far
Exactly the same I have it in memory. What Simon has written is true, but only if you use a bonus with them. I had before this problem with them. I will ask later in the chat once and keep you up to date.
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New payout policy at Platincasino?
Nobody has liked this post so far
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New payout policy at Platincasino?
Nobody has liked this post so far
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New payout policy at Platincasino?
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But also with the .com side at that time it was 1x the 3x rule stands only since Curacao in the AGB's
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New payout policy at Platincasino?
Nobody has liked this post so far
That may be, I didn't read the T&Cs for non-German at that time, so I can't confirm it. It may be that the was only translated into English or they have used the change to revise certain points.
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New payout policy at Platincasino?
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Well why also change before so a change is always a good opportunity I'm pretty sure but soas in the AGB's to have read and besides I have often deposited with the first few spins won and paid out directly there were never problems with 3 times I notice yes at Pino the payout is often canceled
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New payout policy at Platincasino?
Nobody has liked this post so far
I know that it was valid for us at that time 1x Wagering. Habs also very much enjoyed and it was mostly the reason why I played there.
Still, I can't say if it was only with us - or also with the others. Since I have only played the German version (not where you could play max 1€).
Possibly it was for the others always 3x Wagering, verstehste?
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New payout policy at Platincasino?
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How many versions did they have
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New payout policy at Platincasino?
Nobody has liked this post so far
i'm having problems with Platincasino.
I have been playing on the site for a relatively long time, but have never cashed out anything.
More than half a year ago, I still wanted to have my account verified.
I uploaded all the required documents and nothing happened, no rejection and no acceptance by an employee.
A week ago I won almost 7k and would like to have it paid out.
I uploaded all the documents again so that my account could be verified.
Then I received an email asking me to upload a copy of the front and back of my credit card (which was used to make the depositor).
This was done immediately.
These 3 documents were also accepted after 2 days, the rest such as passport, screenshot of the depositor etc. were neither confirmed nor rejected.
I have been able to reach NOBODY at Platincasino since then. Nobody responds to emails and callback requests. I am a little helpless.
Payout also not pending since then.
I have requested the payout to my normal account, i.e. with IBAN etc.
The FAQs do not say that I should use exactly the same withdrawal and Deposit method.
Does anyone have a Tip for me on how I can reach someone there or how I can be helped?
Or maybe someone has a contact?
Kind regards
Marcel
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New payout policy at Platincasino?
Nobody has liked this post so far
Do you have Platin VIP-Stauts? Could you explain your request/problem at the VIP e-mail address: vip@platincasino.com
They do pay out, but they have become very slow. They used to be very fast.
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New payout policy at Platincasino?
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Thanks for the reply.
No, I am not a VIP.
How can I achieve this status?
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New payout policy at Platincasino?
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