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Online Casinos in general: Netbet - deposited with Paysafecard, payout should also be made via Paysafecard

Topic created on 19th May. 2018 | Page: 1 of 2 | Answers: 15 | Views: 11,288
Jay88
Experienced

Netbet - deposited with Paysafecard, payout should also be made via Paysafecard

19th May. 2018, at 06:55 pm CEST#1
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Hey,

first of all I would like to greet you dear

Now I hope that someone can help me.

The following facts :

I am a customer at NetBet Casino.

I have always deposited there with Paysafecard and this week once by bank transfer.

I had deposited 20 euros and have made 470 euros from these 20 euros.

Now I wanted to withdraw the money.

Now an employee requires that I register with Paysafecard, give them my customer number and they then transfer the money there.

I did not even know that this is possible.

Although I have also deposited by bank transfer, they now still want me to arrange the above. I want the money but on my bank account and not on a Paysafecard account

I am quite at a loss.

Can someone help me there maybe?

Thanks in advance

EDIT: I played without bonus and documents were also submitted.

LG, genny

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Stromberg
Legend

Netbet - deposited with Paysafecard, payout should also be made via Paysafecard

19th May. 2018, at 08:24 pm CEST#2
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I have not experienced in any casino or bookie and I pay only by PSC a....

This post has been translated automatically

Knochen
Elite

Netbet - deposited with Paysafecard, payout should also be made via Paysafecard

19th May. 2018, at 08:38 pm CEST#3
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Try it best with a complaint via mail or so. Maybe you just got stuck with an incompetent employee, because I've never heard of that either.

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Jay88
Experienced

Netbet - deposited with Paysafecard, payout should also be made via Paysafecard

19th May. 2018, at 09:11 pm CEST#4
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Hey,

yes I was also totally shocked, since I have never heard that myself.

Where exactly should I send the complaint? To NetBet itself?


Here is the excerpt from the last mail from an employee

"Taking into account the fact that the first and most deposits were made via Paysafe, the withdrawal request will also be made via Paysafe.

I am sending you the link for Paysafe below:
https://www.paysafecard.com/de-de/
Please register here as a new customer.
At the end of the registration you will receive a customer number.
We need this customer number please.
As soon as we have your customer number, we can process your withdrawal request.
The money will then be transferred to your Paysafe account.
When the money is there, you will receive a message.
Right after that you can give Paysafe the order to transfer the money to your normal bank account.
Thank you!
Sincerely yours,
Frank
The NetBetCasino Support Team
Like us on Facebook
Follow us on Twitter
Click here to reach us 24 hours/day, 7 days/week"


LG, Jenny

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Julian
Elite

Netbet - deposited with Paysafecard, payout should also be made via Paysafecard

19th May. 2018, at 09:16 pm CEST#5
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Welcome to the forum Genny1337

That you can request a withdrawal to your Paysafecard account is nothing new.
However, it is strange that you seem to be offered only this one option.

Normally you should have two options for a withdrawal when depositing via Paysafecard.

1. Withdrawal to your bank account
2. (Alternatively) Payout to your Paysafecard account

As Knochen mentioned above, it may well be that the employee is relatively new to customer service and simply does not know any better.
Since I think that at certain Online Casinos it has some regulations regarding the money laundering Risk, the casinos are thus for e-wallets transactions usually obliged to carry out the withdrawals with the same service Provider as for the deposit. For example, as with PayPal, Neteller and Co.
And there you might be confused as a "newcomer" in the industry.

Try again to contact the chat and possibly another support staff to describe the situation,
if that doesn't work just write an email to: informationen@netbet.com

Edit: I personally have never seen a case where a player was forced to create a Paysafecard account.

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Knochen
Elite

Netbet - deposited with Paysafecard, payout should also be made via Paysafecard

19th May. 2018, at 09:23 pm CEST#6
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JulianK wrote on 19/05/2018 at 21:16: Welcome to the forum Genny1337

That you can request your withdrawal to your Paysafecard account is nothing new.
However, it is strange that you seem to be offered only this one option.

Normally you should have two options for a withdrawal when depositing via Paysafecard.

1. Withdrawal to your bank account
2. (Alternatively) Payout to your Paysafecard account

As Knochen mentioned above, it may well be that the employee is relatively new to customer service and simply does not know any better.
Since I think that at certain Online Casinos it has some regulations regarding the money laundering Risk, the casinos are thus for e-wallets transactions usually obliged to carry out the withdrawals with the same service Provider as for the deposit. For example, as with PayPal, Neteller and Co.
And there you might be confused as a "newcomer" in the industry.

Try again to contact the chat and possibly another support staff to describe the situation,
if that doesn't work just write an email to: informationen@netbet.com

Edit: I personally have never seen a case where a player was forced to create a Paysafecard account.

I didn't know that you can withdraw money to your bank account via Paysafe. If this is really possible, then it would not be a problem. Directly to the bank account should still always go.

This post has been translated automatically

Julian
Elite

Netbet - deposited with Paysafecard, payout should also be made via Paysafecard

19th May. 2018, at 09:31 pm CEST#7
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Bone wrote on 19/05/2018 at 21:23
I didn't know though that you can withdraw via Paysafe account to your bank account. Should that really be possible, then it would actually no longer be a problem. Directly to the bank account should still always go.

In my eyes, this would be a problem, so Genny1337 should not be afraid in this case to get the money.
However, that would be totally cumbersome and time-consuming for her / him and would be as I assess the situation not really serious for the casino.

In order to be able to create a Paysafecard account you have to Deposit certain data which then has to be checked by the Paysafecard team first, and I think I read that you have to be "verified" by an employee at the end similar to some sim card companies via webcam.

You can transfer money from your Paysafecard account directly to your bank account and thus he/she would not be restricted, but I think with a Paysafecard deposit you should really have the possibility to pay out normally as with other casinos to your bank account.

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Jay88
Experienced

Netbet - deposited with Paysafecard, payout should also be made via Paysafecard

19th May. 2018, at 09:38 pm CEST#8
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Thanks for the answers.

Honestly, I don't want to do that either. Because - as you said JulianK - registering with the Paysafecard thing is totally cumbersome and time consuming.

And if I win something, then I want to be able to dispose of the money promptly and not have to go through a marathon of transferring money...

Oh man, that really annoys me totally.

I'll write to the support again.

Let's see if what comes around.

But I really don't want to register.

And: I am a she 😊😊

LG

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RiverSong
Legend

Netbet - deposited with Paysafecard, payout should also be made via Paysafecard

19th May. 2018, at 09:44 pm CEST#9
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this is a real marathon and takes time.
https://www.paysafecard.com/de-de/produkte/my-paysafecard/

what i still have to consider:
1. where is the anonymity that paysafe always emphasizes?
2. in the meantime, the paysafe group also owns the ewallets --> there is no more anonymity

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Knochen
Elite

Netbet - deposited with Paysafecard, payout should also be made via Paysafecard

19th May. 2018, at 09:50 pm CEST#10
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If you buy a Paysafecard at the gas station and redeem it as usual, you are still anonymous. But if you can only pay out via paysafe, then the anonymity for players at least falls away.

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