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Online Casinos in general: Need help with complaint against casino (Slottyway)

Topic created on 03rd Nov. 2021 | Page: 1 of 1 | Answers: 5 | Views: 1,508
fowi30
Amateur

Need help with complaint against casino (Slottyway)

3rd Nov. 2021, at 02:27 am CET#1
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can you open 2 cases with a complaint against a casino

i would like to publish the same case at casino guru and ask gamblers at the same time.
the reason is that at ask gamblers the casino responds to all the complaints of the players that are opened and at casino guru i unfortunately often see that the casino does not respond to the complaint and the case is marked as unresolved.

my favorite is actually casino guru because I can write there also in german.but I am of course also interested in the casino responds to the complaint which is why I am considering on both sides to open the complaint it is about a lot of money.

you will not believe it one has canceled me 7290 euros at slottyway and they justify it with it:

9.5. during the game in Casino, the Player is only allowed to have one active tab from the account. If gaming activity is detected on several tabs at the same time, all winnings received by the Player during this period will be canceled and the account may be blocked.

by the way, this also applies to real money not only bonus. as soon as you have 2 tabs open all money is gone.

i had 1 tab to play on and 1 tab where the wager of the casino was to be seen and I always played only 1 slot (so that I do not have to constantly close the game to check the wager I had the 2nd tab on where the wager is)

i think this term is absolutely ridiculous and it is not a gaming activity if you have 1 tab on where the wager is or do I see this wrong
i am interested in your opinion on this


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Anonym

Need help with complaint against casino (Slottyway)

3rd Nov. 2021, at 05:52 am CET#2
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This rule exists in many casinos. However, I think your chances are not that bad, because you claim that there was no gaming activity in the second tab. Therefore, I see you in the right.

The mentioned casino has a Cheap Curacao license, so I would contact AskGamblers, because they seem to have a good connection to the mentioned casino.

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Malganes
Top Member

Need help with complaint against casino (Slottyway)

3rd Nov. 2021, at 06:57 pm CET#3
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I also plan to file a complaint with AskGamblers. I have already opened the complaint form and am wondering if I need to write the text in English or German?

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zocker0815
Top Member

Need help with complaint against casino (Slottyway)

3rd Nov. 2021, at 07:23 pm CET#4
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so that have never heard that you may not have 2 tabs open at the same time

so that's really ne impudence of the casino


times ne question there are such rules at popular casinos like, Wildz, Platin, mrvegas, Videoslots etc...?

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Malganes
Top Member

Need help with complaint against casino (Slottyway)

3rd Nov. 2021, at 07:39 pm CET#5
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I just talked to the AskGamblers chat. The matter has now been clarified. If you are on the German side of them, then also post the text in German. If you are on the English side of them, then post the text in English.


@fowi30
The way you did it, I have done it before. One tab to gamble and the other tab to see how much I still have to implement. I just wonder how they can see or check that you are in progress with two tabs?

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TWiSTeD
Top Member

Need help with complaint against casino (Slottyway)

4th Nov. 2021, at 01:34 am CET#6
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Malganes wrote on 03/11/2021 at 19:39: I just talked to AskGamblers chat. The matter has now been clarified. Is one on the German side of those on the way, then also the text in German post. If you are on the English side of them, then post the text in English.


@fowi30
The way you did it, I have done it before. One tab to gamble and the other tab to see how much I still have to implement. I just wonder how they can see or check that you are in progress with two tabs?

maybe by the identical ip address accesses the page twice?

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