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Online Casinos in general: NationalCasino money disappeared from account

Topic created on 29th Dec. 2022 | Page: 1 of 2 | Answers: 17 | Views: 2,450
Sarahcu
Visitor

NationalCasino money disappeared from account

29th Dec. 2022, at 10:42 am CET#1
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Hi,

I hope maybe someone here can help me. I signed up about 2 weeks ago at Nationalcadino. 30 € deposited + bonus. Of course had to be played through the bonus where everywhere also x40 to 1200. this I have managed, so the money was available as real money and I could continue to play. After that I never used a bonus again and was able to achieve over weeks in total a win of over 5000€. Account Verification has also worked!

Well and good, yesterday I wanted to withdraw part of the money and 2 hours later I got this email
Dear Player,

We noticed that you have breached our maximum allowed bet with an active bonus rule.

You have breached the maximum allowed bet playing with "First Deposit " bonus.

Please be kindly informed, that according to our Bonus terms and Condition rules: 1e. The maximum bet with an active bonus is 5 EUR, 5 USD, 8 NZD, 8 CAD, 5 CH, 20 PLN, 50 NOK, 8 AUD, 1700 HUF, 10 BGN, 125 CZK, 500 ARS, 30 BRL, 4500 CLP, 400 INR, 7000 KRW, 25 PEN, 25 MYR, 130 000 VND, 1000 PKR, 300 RUB, 420 INR, 35 CNY. (Unless stated otherwise in special terms for the bonus). Purchasing any game features (including but not limited to respins) will add to your bet amount. If the player exceeds the maximum bet when the bonus is active, National Casino reserves the right to confiscate the winnings.

SO, ALL THE MONEY AWAY!




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CaNna09
Amateur

NationalCasino money disappeared from account

29th Dec. 2022, at 11:07 am CET#2
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Did you play over 5€ or not?

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Sarahcu
Visitor

NationalCasino money disappeared from account

29th Dec. 2022, at 11:12 am CET#3
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So then sometime later so after a week yes, but after I had already won over 4000€, but there was no bonus active 😵💫

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gamble1
Icon

NationalCasino money disappeared from account

29th Dec. 2022, at 11:28 am CET#4
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Did you when you were wagering made Risk like card or ladder or bought free spins ? If so that also counts as a bet Example: you buy on 0.20 € free spins in a game then usually costs 20 € then your bet is 20.20 € at risk it is similar The system in the casino can eig. quite well distinguish whether a bonus is active or not and usually they get that in an automatic check all in detail displayed

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Sarahcu
Visitor

NationalCasino money disappeared from account

29th Dec. 2022, at 11:33 am CET#5
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No when I wagered the money I played normally not higher than 5€. I have converted the bonus up to 1200€ and after that the money was available and after several wins where I could then also play everything. Because with bonus would be bhw were a few spieöe not allowed was all free and after several wins after I had then pber 4000€ I have then also played higher than 5€ yes. Before not

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Anonym

NationalCasino money disappeared from account

29th Dec. 2022, at 11:38 am CET#6
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Sarahcu wrote on 29.12.2022 at 11:33: No when I converted the money I played normally not higher than 5€. I have converted the bonus up to 1200€ and after that the money was available and after several wins where I could then also play everything. Because with bonus would be bhw were a few spieöe not allowed was all free and after several wins after I had then pber 4000€ I have then also played higher than 5€ yes. Before not

Why have you not paid out when you had converted? And is there not always ne time period to convert and then you pay out... everything you do until the payout is still considered a bonus or not?

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gamble1
Icon

NationalCasino money disappeared from account

29th Dec. 2022, at 11:39 am CET#7
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Sarahcu wrote on 29.12.2022 at 11:33: No when I converted the money I played normally not higher than 5€. I have converted the bonus up to 1200€ and after that the money was available and after several wins where I could then also play everything. Because with bonus would be bhw were a few spieöe not allowed was all free and after several wins after I had then pber 4000€ I have then also played higher than 5€ yes. Before not

So if you have not played when converting the bonus over 5 € and have not made any card or ladder Risk and have not bought any free spins I would want to have a detailed explanation from the support first where exactly you should have made a mistake

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gamble1
Icon

NationalCasino money disappeared from account

29th Dec. 2022, at 11:40 am CET#8
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Gigi55 wrote on 12/29/2022 at 11:38 AM

Why did you not pay out when you had converted? And isn't there always a time period to convert and then you pay out... everything you do until payout still counts as a bonus or not?

No converted is converted if it is not a bonus with max cashout you just have to pay attention to some casinos want another manual conversion whether it is so here I can not say not play there

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Sarahcu
Visitor

NationalCasino money disappeared from account

29th Dec. 2022, at 12:03 pm CET#9
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Gigi55 wrote on 12/29/2022 at 11:38 AM

Why did you not pay out when you had converted? And isn't there always a time period to convert and then you pay out... everything you do until payout still counts as a bonus or not?

I do not know why 😵💫 had just continued to play thought but when converted was the thing is done were then also all games free to play 😩

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hustlehoff
Expert

NationalCasino money disappeared from account

29th Dec. 2022, at 01:50 pm CET#10
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request log files from where you are supposed to have violated what, may have been a small misclick, log file please post here or answer from support against what when and how you are supposed to have violated something, before you can only look into the clairvoyant ball what that could be

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gamble1
Icon

NationalCasino money disappeared from account

29th Dec. 2022, at 02:47 pm CET#11
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Well, I looked at the casino is again one with a weak license, so they can also simply claim that he has violated something and he can not do anything

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Paddington
Expert

NationalCasino money disappeared from account

29th Dec. 2022, at 03:11 pm CET#12
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gamble1 wrote on 29.12.2022 at 14:47: Well I looked at the casino is again one with a weak license, so they can also just claim he has violated something and he can not do anything

Licenses or not. National Casino is one of the better sites. I do not think that the there intentionally cheat. Let's see what the user writes what it was

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Sarahcu
Visitor

NationalCasino money disappeared from account

29th Dec. 2022, at 03:19 pm CET#13
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But in the mail from them says that I have violated the bonus conditions by having a bet of more than 5€

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T0uchTheSky
Elite

NationalCasino money disappeared from account

29th Dec. 2022, at 04:10 pm CET#14
2 Likes

Liked this post: Anonym, Avatar von gamble1 gamble1
If a casino is reputable and someone has violated the bonus conditions, at least you always get your Deposit back

Since Sarahcu did not mention this, she may have won the win with Nodeposot Freespins and at the same time violated the bonus conditions and therefore has nothing left on her account

Or the casino is unserious and just doesn't want to pay. As hustlehoff has written, ask Live Chat, in which game and when what she has violated the Bonusbedingunggen, best to send all this by mail

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Sarahcu
Visitor

NationalCasino money disappeared from account

29th Dec. 2022, at 07:26 pm CET#15
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hustlehoff wrote on 29.12.2022 at 13:50: log files request from where you have violated what should have been, can also be a small misclick, log file please post here or answer from support against what when and how you have violated something should have, before you can only look into the clairvoyant ball what that might be

Yes I'm still waiting for response from them 😵💫

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