Online Casinos in general: Nasty tricks at Locowin to deny payout (Page 3)

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SimonH wrote on 09/19/2022 at 15:09: What do we learn from this? Don't Deposit at Gammix booths anymore!
They really completely take the cake

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Karateschnitzel85 wrote on 19/09/2022 at 17:54: Small update:

After I have made some pressure in the chat and also Sabine describe the case, I now got the following mail from Locowin.

Hello,

We are contacting you to inform you that we have carried out a double check and found that the wins were incorrectly declared invalid. According to our terms and conditions, the maximum win you can accumulate and withdraw under the "Free Spins Friday" promotion is 250 EUR (or the equivalent in any other currency).

200.00 EUR has been added to your real money balance and can be withdrawn at any time; please note that this is the valid amount you can withdraw, we will not pay out more than the previously mentioned amount! Please also note that we have already approved 50.00 EUR from the same promotion.

If you have any further questions, concerns or comments, please do not hesitate to contact our customer service.

Sincerely yours,
Payments Cashier


Since I got the mail only 1-2 hours after I wrote to Sabine about it and she wanted to contact the manager, I don't know if they really discovered the error themselves or if it was already a quick reaction to Sabine's contact.
In any case, I'm now curious how it continues.Since I got after the deduction of 150 euros now back 50 euros on my player account and still had the 9 euros from the free spins, I gave the 59 euros yesterday in the payout and they were paid out to me today. 200 Euro were credited to my account at the same time.so I should have a claim to 141Euro (because 141+59=200).so the 141 are now in the payout and what happens with the remaining 59 Euro I do not know yet. I will try to pay them out when the 141 are posted.If they cancel me the 59 then, but then that's ok. I keep you but on the run.

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Karateschnitzel85 wrote on 19/09/2022 at 17:54: Small update:

After I have made some pressure in the chat and also Sabine describe the case, I now got the following mail from Locowin.

Hello,

We are contacting you to inform you that we have performed a double check and found that the wins have been incorrectly declared invalid. According to our terms and conditions, the maximum win you can accumulate and withdraw under the "Free Spins Friday" promotion is 250 EUR (or the equivalent in any other currency).

200.00 EUR has been added to your real money balance and can be withdrawn at any time; please note that this is the valid amount you can withdraw, we will not pay out more than the previously mentioned amount! Please also note that we have already approved 50.00 EUR from the same promotion.

If you have any further questions, concerns or comments, please do not hesitate to contact our customer service.

Sincerely yours,
Payments Cashier


Since I got the mail only 1-2 hours after I wrote to Sabine about it and she wanted to contact the manager, I don't know if they really discovered the error themselves or if it was already a quick reaction to Sabine's contact.
In any case, I'm now curious how it continues.Since I got after the deduction of 150 euros now back 50 euros on my player account and still had the 9 euros from the free spins, I gave the 59 euros yesterday in the payout and they were paid out to me today. 200 Euro were credited to my account at the same time.so I should have a claim to 141Euro (because 141+59=200).so the 141 are now in the payout and what happens with the remaining 59 Euro I do not know yet. I will try to pay them out when the 141 are posted.If they cancel me the 59 then, but then that's ok. I keep you but up to date.

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Karateschnitzel85 wrote on 19/09/2022 at 18:27

Theoretically yes.But I had 200 euros from the Friday free spins in the payout, then won 9 euros in the 10 free spins.Thus 9 euros in the player account.Then they mistakenly cancelled 150 of the 200 euros completely and paid 50 back to my player account.So I now had 59 euros on the player account (50 from the Friday free spins and 9 from the other free spins).Then I got the 59 paid out today and 200 euros back.So I actually got 50 too much or do I see it wrong? I do not want to fool the now... not that the me then turn a rope out of it.

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