Privacy settings

We use a number of cookies on our website. Some are essential, while others help us improve our portal for you.

Privacy settings

Here is an overview of all the cookies we use. You can choose to accept whole categories or view more information and select only certain cookies.

Essential (6)

Essential cookies enable basic functions and are necessary for the website to function properly.

Statistics (3)

Statistics cookies collect information anonymously. This information helps us to understand how our visitors use our website.
If the statistics cookies are subsequently deselected, they will remain on the computer until the expiry date. However, they are neither updated nor evaluated.

Online Casinos in general: My experience with WhiteHat Group (SlotPlanet, FruityCasino, HelloCasino)

Topic created on 17th Mar. 2020 | Page: 1 of 2 | Answers: 13 | Views: 4,054
Paddington
Expert

My experience with WhiteHat Group (SlotPlanet, FruityCasino, HelloCasino)

17th Mar. 2020, at 05:17 pm CET#1
0 Likes

Nobody has liked this post so far
In this article I would like to report in detail about my experiences in the three casinos, which all three belong to the "White Hat Group" . I myself became aware of the casinos because I am always looking for new casinos that offer a new customer bonus (non-sticky). That is exactly why I also wrote a forum post about it, there a member has commented and suggested these casinos, thereby I became aware of it and have registered and deposited. But unfortunately this was the starting signal for a bunch of problems:

1. SlotPlanet:
Real money was already gambled away, then I had accidentally played on a bet of over 5€, this leads to a loss, so I played slots on small Einstz, there I won and there were at the end 2000€ to pay out, the wager was through. Then I got an email that my withdrawal was canceled and I have my 100€ Deposit (Raw) back on my player account. After a long back and forth with support I was able to get an additional 224€ as compensation. Even if this was a mistake on my part, which was not intended, I have to admit that I made the mistake here and am glad that I at least got something. You have to say that the games on high stakes have led to 50 € loss and all big wins came only afterwards, but well violated is nowmal violated.

2. FruityCasa:
The bird shoots but the FruityCasa Casino, again deposited 100€, in real money I played a few rounds "Deal or no Deal", but when I was close to the last 100€ (bonus money) I have only played slots on small bet (everything far below 5€) and have once again managed to reach the Wager and I could request 1600€ for withdrawal. This morning I woke up and saw an email from the casino that my withdrawal was canceled again because I violated the bonus (Max Bet). However, I did this only in real money, not in the bonus. So I wrote to the support, who said that it also applies to the "real money"... Seriously now? Again, I have submitted a complaint and also written that I will contact the MGA, now I must wait again until the department responds to me by email. The 100€ was refunded to my account again as cashable real money. Since I ask you, how can that be that a casino so proceeds? It seems to me as if they would always put something right and not have to pay. Do you think I can achieve anything?

3. HelloCasino:
Since I assumed the win of the FruityCasa casino, I signed up here again, because this casino was mentioned by a user at Non Sticky Bonus. So I deposit 100€ and also get extra listed 100€ Bonus money in addition. Perfect. I was lucky at Legacy and came to 1200€ so I wanted to withdraw my real money and waive the bonus, this is yes with "Non Sticky" Bonuses easily possible. Since I get again an email that I can not withdraw the money, because the turnover was not met... So nachgehakt at the support and only then learned that it is not a "Non Sticky" bonus! Nevertheless, the credit was listed separately... After eternal back and forth with the support I then also learned that I do not see the progress of the bonus on the mobile view but only on the PC. Fact so I went to the Pc and I see just under 40% are only implemented. Well class! Now it fails again. But during the whole session we didn't use more than 1.60 per spin. For this we played games like DoA2... this also went smoothly, but then probably did not contribute to the wager. But just this separate listing is so awesome confusing because you already think it's a NonSticky Bonus, just because it is at the other casinos of the chain also so. There are now still over 1000€ on it, with which you have to convert, so there is still a chance provided it does not fail then but again on some violation.


Overall, I am only frustrated, so much pleased for nothing in the end! Especially with the FruityCasino I'm really p**sed off (at Wildz this procedure is also possible without any problems, other casinos on the other hand white again explicitly with banners on the bet).
Do you think I can still do anything in the 2nd case? Would this be a reason to complain to the MGA, there were really no violations done with the declared bonus money. So only with the real money.

I am looking forward to your answers!
Thanks!

This post has been translated automatically

Anonym

My experience with WhiteHat Group (SlotPlanet, FruityCasino, HelloCasino)

17th Mar. 2020, at 08:10 pm CET#2
1 Like

Liked this post: Avatar von Paddington Paddington
To 1. you have been lucky. Have always received my money at Slot Planet. Is stupid but is just so Max bet 5 euros. To 2. I find honestly a cheek and would try everything to go against it. Because you just played with real money. Unless it is again like Hello Casino. Do not know the terms
To 3. have just probably misinterpreted the terms and conditions. What to say about it. As soon as you violate it is unfortunately difficult
Apart from that I would always advise against playing at unknown casinos. I must honestly say that I have never deposited at Hello Casino because they have given 100 freespins no Deposit for months. I found bissle fishy. Best just only with the really big games. Press you aufjedenfall the fingers. I have already given the Tip about sites like this or about nen big Streamer to register with casinos. In an emergency, they can turn what. All three of you mentioned casinos I have never seen as advertising on streamers. Alone for this reason I would be suspicious. But that's just my own opinion

This post has been translated automatically

DonPetarda

My experience with WhiteHat Group (SlotPlanet, FruityCasino, HelloCasino)

18th Mar. 2020, at 12:45 am CET#3
1 Like

Liked this post: Avatar von TranceBabe TranceBabe
I play almost exclusively at casinos of the WhiteHat Group and never had any problems. The money was always there quickly and the Live Chat was always helpful, but I have to admit that the bonus conditions are formulated quite modestly because no matter if you are in the real money area you are not allowed to play slots that are prohibited with bonus funds when a bonus is active. I have personally never used the free spins, I have always let them expire. What is important is if you accidentally break the bonus conditions immediately tell in live chat, because if the violation is not old too big and you tell immediately it is sometimes accepted and they pay out anyway. Had this 2 times and had both times my money Received.
Lg

This post has been translated automatically

Nick1895
Expert

My experience with WhiteHat Group (SlotPlanet, FruityCasino, HelloCasino)

18th Mar. 2020, at 01:50 am CET#4
0 Likes

Nobody has liked this post so far
No idea who started the rumor, WHG has NS bonuses. Even if both are listed separately, there is no such thing there. After I was banned from all bonus areas of this group for no apparent reason (probably won too often, although these were always amounts around 400 euros) and the support was also totally unreasonable or has not even given me the right reason, I have unsubscribed everywhere there. At the beginning everything seemed to run well there... Wins in order, payout quite fast and then ... for me just like N1 a crappy casino group

This post has been translated automatically

v****2

My experience with WhiteHat Group (SlotPlanet, FruityCasino, HelloCasino)

18th Mar. 2020, at 04:12 am CET#5
0 Likes

Nobody has liked this post so far

SimonHell wrote on 17.03.2020 at 17:17: In this post I would like to report in detail about my experiences in the three casinos, which all three belong to the "White Hat Group" . I myself became aware of the casinos because I am always looking for new casinos that offer a new customer bonus (non-sticky). That is exactly why I also wrote a forum post about it, there a member has commented and suggested these casinos, thereby I became aware of it and have registered and deposited. But unfortunately this was the starting signal for a bunch of problems:

1. SlotPlanet:
Real money was already gambled away, then I had accidentally played on a bet of over 5€, this leads to a loss, so I played slots on small Einstz, there I won and there were at the end 2000€ to pay out, the wager was through. Then I got an email that my withdrawal was canceled and I have my 100€ Deposit (Raw) back on my player account. After a long back and forth with support I was able to get an additional 224€ as compensation. Even if this was a mistake on my part, which was not intended, I have to admit that I made the mistake here and am glad that I at least got something. You have to say that the games on high stakes have led to 50 € loss and all big wins came only afterwards, but well violated is nowmal violated.

2. FruityCasa:
The bird shoots but the FruityCasa Casino, again deposited 100€, in real money I played a few rounds "Deal or no Deal", but when I was close to the last 100€ (bonus money) I have only played slots on small bet (everything far below 5€) and have once again managed to reach the Wager and I could request 1600€ for withdrawal. This morning I woke up and saw an email from the casino that my withdrawal was canceled again because I violated the bonus (Max Bet). However, I did this only in real money, not in the bonus. So I wrote to the support, who said that it also applies to the "real money"... Seriously now? Again, I have submitted a complaint and also written that I will contact the MGA, now I must wait again until the department responds to me by email. The 100€ was refunded to my account again as cashable real money. Since I ask you, how can that be that a casino so proceeds? It seems to me as if they would always put something right and not have to pay. Do you think I can achieve anything?

3. HelloCasino:
Since I assumed the win of the FruityCasa casino, I signed up here again, because this casino was mentioned by a user at Non Sticky Bonus. So I deposit 100€ and also get extra listed 100€ Bonus money in addition. Perfect. I was lucky at Legacy and came to 1200€ so I wanted to withdraw my real money and waive the bonus, this is yes with "Non Sticky" Bonuses easily possible. Since I get again an email that I can not withdraw the money, because the turnover was not met... So nachgehakt at the support and only then learned that it is not a "Non Sticky" bonus! Nevertheless, the credit was listed separately... After eternal back and forth with the support I then also learned that I do not see the progress of the bonus on the mobile view but only on the PC. Fact so I went to the Pc and I see just under 40% are only implemented. Well class! Now it fails again. But during the whole session we didn't use more than 1.60 per spin. For this we played games like DoA2... this also went smoothly, but then probably did not contribute to the wager. But just this separate listing is so awesome confusing because you already think it's a NonSticky Bonus, just because it is at the other casinos of the chain also so. There are now still over 1000€ on it, with which you have to convert, so there is still a chance provided it does not fail then but again on some violation.


Overall, I am only frustrated, so much pleased for nothing in the end! Especially with the FruityCasino I'm really p**sed off (at Wildz this procedure is also possible without any problems, other casinos, however, white again explicitly with banners on the bet).
Do you think I can still do anything in the 2nd case? Would this be a reason to complain to the MGA, there were really no violations done with the declared bonus money. So only with the real money.

I am looking forward to your answers!
Thanks!


i can understand that you are frustrated but
you f**ked it up yourself in all 3 cases.

case 1
is clear we do not need to talk about it...you can be glad
slotPlanet was so accommodating to leave you 224 € !

case 2:
the "max. bet per spin" rule is always valid when you play with active bonus
and you have activated the bonus with your deposit. it does
it does not matter at all that half of the amount in your account
account, that is your deposit, is real money the "max bet per spin" rule
applies to you as soon as you deposit and accept the bonus. this is by the way
in all casinos so and a rule that you can bet more as long as you are
you are still in the real money area there is not....dot

case 3:
first of all you have to know what sticky bonus and Non Sticky Bonus
means at all. this you interpret unfortunately also wrong.
non sticky means first of all only that you the bonus amount after
the turnover conditions can be paid out. the sticky
bonus on the other hand is not payable at any time and is only used
as a second chance when you have lost your real money you can
try to play yourself back into the plus with the bonus money.
what you mean is a variation of the non sticky bonus the so called
so called parachute bonuses. with this bonus you can play as long as
you have not played the bonus amount, you can always cancel it and
real money. but with this bonus the wagering begins
only when you have reached the bonus area. spins made with real money
real money do not count towards the wagering requirements.







This post has been translated automatically

zocker0815
Top Member

My experience with WhiteHat Group (SlotPlanet, FruityCasino, HelloCasino)

18th Mar. 2020, at 04:33 am CET#6
1 Like

Liked this post: Avatar von Paddington Paddington
vomvom12 wrote on 03/18/2020 at 04:12 PM




cASE 2:
the "max. bet per spin" rule always applies as soon as you play with an active bonus
and you have activated the bonus with your deposit. it does not matter
it doesn't matter at all that half of the amount in your account, that is your
account, that is your Deposit, is real money the "max bet per spin" rule
applies to you as soon as you deposit and accept the bonus. this is by the way
in all casinos so and a rule that you can bet more as long as you are
you are still in the real money area there is not....dot









at the point I can agree, what you claim is complete nonsense, I say only Wildz if you have a bonus in the background and your real money was not yet on 0 you can bet with your real money as much as you want.... and then if necessary as I said if you are not yet in the Bonus money cancel bonus and pay out the real money....


same applies to one casino - have there also asked extra in chat and meant also can bet what you want, as long as one is not yet in the bonus money...

that can certainly confirm other people here...

This post has been translated automatically

Anonym

My experience with WhiteHat Group (SlotPlanet, FruityCasino, HelloCasino)

9th Aug. 2020, at 05:49 am CEST#7
0 Likes

Nobody has liked this post so far
Unfortunately, I do not understand why the casinos are not yet listed here on GJ. To me, the group actually seems quite reputable so far

Maybe someone from GJ can comment on this. Are there any legitimate concerns about playing at the 21Casino group?

This post has been translated automatically

Anonym

My experience with WhiteHat Group (SlotPlanet, FruityCasino, HelloCasino)

9th Aug. 2020, at 07:55 am CEST#8
0 Likes

Nobody has liked this post so far
I had my first account with the group with Jonny Jackpot in Dec.19. Since then I have played at several white hat online casinos. On the plus side, they all pay out reliably, although I don't like the two day hold time after withdrawal request.
But, what strikes me: no matter what I play there, no matter how high the stake, it's always measly wins. Bspe from yesterday as part of a bonus conversion:
a little over 20 Eur win on Rainbow Riches Cluster Magic (1 Eur bet), only between 30 and 40 Eur each on Opal Fruits rare free spins, 5 Eur win in 80cent free spins of Jackaroo Jack etc. This has been going on for months. As if a win brake is installed. Also the Gonzo Megaways free spins I uploaded here with 5 Scatters, 4 scatters, extension etc were all in Whit Hat casinos and brought disappointing wins. I'm getting very skeptical this way. One more thing is creepy there, especially clustered on the side of Captain Spins. Often, when` grad exciting and FReispiele should start, my PC goes out all by itself abruptly. No joke. But it is checked from head to toe for malware and the whole thing only happens when I am logged into their casinos. Strange disappearance of smaller amounts of the account balance I have also noticed.
I'll probably stop playing there soon.

ps. the bonus conversion is a real mess. The conditions are not exactly fair.

This post has been translated automatically

Lucas001
Amateur

My experience with WhiteHat Group (SlotPlanet, FruityCasino, HelloCasino)

9th Aug. 2020, at 08:14 am CEST#9
0 Likes

Nobody has liked this post so far
The biggest problem as so often unfortunately, is that you have activated the bonus

Remember: if you want to win money, play with your money. Bonus is a problem that you read every day
Once you have activated the bonus, you can give your money directly to the casino - 9 times out of 10, you won't get it.

This post has been translated automatically

upola
Legend

My experience with WhiteHat Group (SlotPlanet, FruityCasino, HelloCasino)

9th Aug. 2020, at 09:45 am CEST#10
1 Like

Liked this post: Avatar von TranceBabe TranceBabe
Lucas001 wrote on 09.08.2020 at 08:14: The biggest problem as so often unfortunately, is that you have activated the bonus

Remember: if you want to win money, play with your money. Bonus is a problem that you read every day
Once bonus is activated, you can give your money directly to the casino - 9 times out of 10, get it ned.

This is nonsense what you write.
In 9 out of 10 cases is paid out, as long as one adheres to the terms and conditions.
There are always black sheep, but that is not the rule.

This post has been translated automatically

Hot Topics17th Nov. 2024 at 11:37 pm CET

World
0
Miscellaneous
0
World
0

GambleJoe Team

Profile picture of JulianJulian
Community-Manager / Complaint SpecialistProfile picture of CounterCounter
Software developerProfile picture of MatthiasMatthias
Project manager
Profile picture of DanielDaniel
Founder

Community Forum-Moderators

Members who assist the GJ team in moderating the forum.
Profile picture of AndreAndre
Profile picture of gamble1gamble1
Profile picture of Langhans_innenLanghans_innen
Profile picture of SaphiraSaphira
GambleJoe is aimed exclusively at user whose allowed to play legally with his current location in online casinos and does not violate the current law.
It is the responsibility of the user to inform himself about the current legal situation. Gambling is prohibited for children and adolescents under the age of 18.
GambleJoe is a registered trademark with the EUIPO of GJ International Ltd.
© 2012-2024 GambleJoe.com
✕

Forgotten your password?

Create a new password here

  • 1. Fill in the 3 fields carefully and click on the green button
  • 2. Check your email inbox for a message from GambleJoe
  • 3. Click on the confirmation link in the email and your new password will be active immediately