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Online Casinos in general: Mr Bet Account verification

Topic created on 09th Feb. 2019 | Page: 1 of 1 | Answers: 8 | Views: 12,637
Sinsar
Rookie

Mr Bet Account verification

9th Feb. 2019, at 05:37 am CET#1
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Hello,

i am unfortunately in a stupid situation at the moment. I won a 4 digit amount at Mr Bet and now a Verification of my account is necessary. I have provided all the necessary documents so far. Unfortunately, only an electricity, gas or water bill is accepted as proof of address. Since I live in a rented house, I only receive these once a year (as well as the electricity bill, since I only receive a final bill annually). A bill from Telekom was rejected. I was told that a lease is probably sufficient, this was also rejected because this is from 2014 (which is of course logical because I live there longer). After repeated inquiries to support, they can not tell me which documents are still valid. The original answer of the casino:

Sorry for any inconveniences. Unfortunately the document you sent as utility bill was disregarded as it was not valid any more, it was issued back in 2014.
The financial department requires a utility bill for light, water or gas, not older than 2 months. If you do not have any of these documents you can send us any documents issued by the government ministry, not older than 2 months
Once you send this we can forward for you so that the withdrawal process can be concluded
Thank you in advance


Now the question is whether I can apply here for a certificate of registration and send this, but unfortunately they can not tell me at Mr Bet whether this is sufficient. Has anyone already had experience with this?

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Reskim
Experienced

Mr Bet Account verification

9th Feb. 2019, at 07:26 am CET#2
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Zahl ma your electricity not ... with the reminder have everything .... or call your electricity supplier to you need ma a bill .... I have zb the Stadtwerke around de corner and could also pick me up a bill already

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sigi36
Amateur

Mr Bet Account verification

9th Feb. 2019, at 08:30 am CET#3
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On the account statement will probably be the monthly debit of the electricity?
Otherwise, call your electricity Provider and read you a bill for the current month sent ....

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Sinsar
Rookie

Mr Bet Account verification

9th Feb. 2019, at 09:05 am CET#4
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I have already called the Stormanbieter. They only issue final invoices once a year. A bank statement is probably also not enough.

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Anonym

Mr Bet Account verification

9th Feb. 2019, at 04:54 pm CET#5
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Well, since I still live with my parents, I have no electricity bill or anything like that, and until now the Sky bill has always been enough for me (that runs through me)

do you have something like that ?

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Sinsar
Rookie

Mr Bet Account verification

9th Feb. 2019, at 05:35 pm CET#6
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Unfortunately no I have bereiets my bill of the Telekom submitted but it is really only gas, water and electricity bills aktzepiert it is probably nothing else allowed. I just hope that it works with a certificate of registration. I could not really be told if this is valid

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Anonym

Mr Bet Account verification

7th May. 2019, at 07:30 pm CEST#7
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How did your case turn out ?

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ibo-1940

Mr Bet Account verification

15th Jun. 2022, at 04:04 pm CEST#8
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hello I play for more than a year at Mr bet and have now times 4500.- won and wanted to pay me out then I was locked the account with the reason that you can only have one customer I have only one account after I have clarified the could be unlocked again and I have verified me normally then my account was locked again. Again with the reason that one may have only one customer but the problem was already solved after my account has been unlocked again after several Live Chat and ask why my account is locked my money is not paid out I am told every time that I would not have passed the Verification how should I understand this? I would have uploaded a wrong document can happen to anyone then you have to tell me that then I just upload the right one can not just because you have uploaded a wrong document in the customer account block and withhold the money! I do not understand the whole thing my son also plays at Mr bet !!! what do I have to do with my son please ? I have my own account my own money my own account so I can not understand what the problem is and they can not give me a good reason why the whole thing now ends so that does not lock in the account and my money is not paid out?

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Anonym

Mr Bet Account verification

15th Jun. 2022, at 04:47 pm CEST#9
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ibo-1940 wrote on 15.06.2022 at 16:04 clock: hello I play for more than a year at Mr bet and have now times 4500.- won and wanted to pay me out then I was locked the account with the reason that you can only have one customer I have only one account after I have clarified the could be unlocked again and I have verified me normally then my account was locked again. Again with the reason that one may have only one customer but the problem was already solved after my account has been unlocked again after several Live Chat and ask why my account is locked my money is not paid out I am told every time that I would not have passed the Verification how should I understand this? I would have uploaded a wrong document can happen to anyone then you have to tell me that then I just upload the right one can not just because you have uploaded a wrong document in the customer account block and withhold the money! I do not understand the whole thing my son also plays at Mr bet !!! what do I have to do with my son please ? I have my own account my own money my own account so I can not understand what the problem is and they can not give me a good reason why the whole thing now ends so that does not lock in the account and my money is not paid out?

Do you play on the same IP as your son, ie, you live in the same household?
There is certainly something in the terms and conditions, because of "only one account per household" or something like that.

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