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Online Casinos in general: Moon Casino

Topic created on 16th Dec. 2022 | Page: 1 of 1 | Answers: 12 | Views: 2,004
Der_Puppenspieler
Amateur

Moon Casino

16th Dec. 2022, at 05:48 pm CET#1
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I have a question about the Mondcasino.

Namely: has anyone of you had problems with withdrawals there?

Have tonight 285 euros paid out and was canceled but. It says: (Cancelled by the payment processor: Rejected for another general reason)

I then wrote to the 24/7 Live Chat, but he said that the credit was on the account anyway and I should just pay out again. But what should be different then...
The reason he himself does not know, that decides not him, but only the finance department. Have now paid out again.

Have there at the beginning of December already eimmal 200 paid out and that has also worked without problems, so I understand that now zero.

I deposited then 25 with Jeton Cash and paid out on Jeton Wallet and this time the same. Also no bonus used.

Would be grateful for answers

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MisterL
Expert

Moon Casino

16th Dec. 2022, at 09:56 pm CET#2
1 Like

Liked this post: Avatar von Der_Puppenspieler Der_Puppenspieler
play there also from time to time unfortunately not yet had a payout
have deposited so far only nit the MasterCard from Neteller
in the meantime times a few hundred euros plus had and wanted to see how to pay out can
pay out pressed and could have paid out over the data of the neteller mastercard
not seen before like this
a user has written here once enthusiastically about Mondcasino has stuck with me

please keep us up to date on what it is

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Der_Puppenspieler
Amateur

Moon Casino

17th Dec. 2022, at 04:44 pm CET#3
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MisterL wrote on 16.12.2022 at 21:56: play there also from time to time unfortunately still had no payout
have so far only nit the MasterCard from Neteller deposited
in the meantime had a few hundred euros plus and wanted to see how you can pay out
pay out pressed and could have paid out over the data of the neteller mastercard
not seen before like this
a user has written here once enthusiastically about Mondcasino has stuck with me

please keep us up to date on what it is

Update:

The money was now the second time no longer canceled

What it was now unfortunately I do not know

This post has been translated automatically

TheFighter86
Rookie

Moon Casino

24th Jun. 2024, at 05:41 am CEST#4
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MisterL wrote on 16.12.2022 at 21:56: also play there from time to time unfortunately have not yet had a payout
have so far only deposited with the MasterCard from Neteller
in the meantime had a few hundred euros plus and wanted to see how to pay out
pressed payout and could have paid out using the data from the neteller mastercard
never seen this before
a user once wrote enthusiastically here about Mondcasino and it stuck with me

please keep us up to date on what the problem is

I also sometimes play at Mondcasino and always Deposit using chips. I've never won anything there. But I would be interested to know if it would be possible to deposit and withdraw with a Neteller virtual credit card? I don't think so from Neteller's side, they sent an email warning about illegal casinos just a few weeks ago. This means that payments may no longer be made at unlicensed casinos.


Here is the email:
Hi ...

Please note that payments with Red Rhino Limited (Platincasino) are no longer possible with immediate effect. However, you can continue to deposit and withdraw with NETELLER as usual with all other providers.

Neteller has also listed the whitelist of betting providers and casino providers on its website.

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Falke
Expert

Moon Casino

25th Jun. 2024, at 03:36 am CEST#5
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I had my biggest single win at Mondcasino (€10,000, the biggest Red Hot Firepot Jackpot from Crystal Ball). They also paid out, but I still had my account blocked there because they have a payout limit of €2,500 per week and €5,000 per month, which is simply outrageous (unfortunately I didn't know this beforehand). I would never play at a casino again where the withdrawal limits are so low. If you Deposit 50,000, then nobody cares.

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TheFighter86
Rookie

Moon Casino

25th Jun. 2024, at 04:00 am CEST#6
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Falke wrote on 25.06.2024 at 03:36: Had my highest single win at Mondcasino (€10,000, hit the highest Red Hot Firepot Jackpot from Crystal Ball). They also paid out, but I still had my account blocked there because they have a withdrawal limit of €2,500 per week and €5,000 per month, which is simply cheeky (unfortunately I didn't know this beforehand). I would never play at a casino again where the withdrawal limits are so low. If you Deposit 50,000 then nobody cares.

Ah ok all right and congratulations. I've never won anything there. I just wonder if they do certain verifications like Source of Founds or KYC. Because I'm not depositing with crypto but with tokens. Did you have to give any documents to Mondcasino for the payout? I also play via5Gringos, but strangely enough I can no longer deposit chips there, only withdrawals can be selected.

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Falke
Expert

Moon Casino

25th Jun. 2024, at 11:24 am CEST#7
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TheFighter86 wrote on 06/25/2024 04:00:

Ah ok all right and congratulations. Never won anything there before. I just wonder if they do certain proofs like Source of Founds or KYC. Because I don't Deposit with crypto but with tokens. Did you have to give any documents to Mondcasino for the payout? I also play via5Gringos, but strangely enough I can no longer deposit chips there, only withdrawals can be selected.

No, only the normal things at KYC, such as ID and address etc. Basically, the casino is considered reputable and pays out relatively quickly. I just had the "bad luck" of winning so much in a casino that has such low payout limits.

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MisterL
Expert

Moon Casino

25th Jun. 2024, at 11:59 am CEST#8
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but you've been really unlucky

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TheFighter86
Rookie

Moon Casino

25th Jun. 2024, at 03:28 pm CEST#9
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Falke wrote on June 25th, 2024 at 11:24 am:

No, just the normal stuff at KYC, like ID and address etc. Basically, the casino is considered reputable and pays out relatively quickly. I just had the "bad luck" at the time to win so high in a casino that has such low payout limits.

I only play at Mondcasino or sometimes Stake because VPN is only allowed there. At 5Gringos it is not allowed to play with VPN according to the terms and conditions and inquiries in the chat. Are there any other casino providers with chips that allow VPN without problems?

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Falke
Expert

Moon Casino

26th Jun. 2024, at 10:11 pm CEST#10
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TheFighter86 wrote on June 25th, 2024 at 3:28 pm:

I only play at Mondcasino or sometimes Stake because VPN is only allowed there. At 5Gringos it is not allowed to play with VPN according to the terms and conditions and inquiries in the chat. Are there any other casino providers with chips that allow VPN without problems?

I'm sure there are a few more casinos with VPN and chips, but unfortunately I can't think of any off the top of my head. I don't know how much you play or how impatient you are, but there's nothing wrong with staying with Mond Casino. Payouts do work there and quite quickly too. You just can't win too much there, unless you are patient enough to wait for the money.

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T0uchTheSky
Elite

Moon Casino

26th Jun. 2024, at 10:13 pm CEST#11
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Falke wrote on 26.06.2024 at 22:11:

There are certainly a few more casinos with VPN and chips, but unfortunately I can't think of any off the top of my head. I don't know how high you play or how impatient you are, but basically there's nothing wrong with staying at Mond Casino. Payouts do work there and quite quickly too. You just can't win too much there, unless you are patient enough to wait for the money.

There are many, e.g. Chipstars, Thorcasino, Wolfy etc.

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TheFighter86
Rookie

Moon Casino

2nd Jul. 2024, at 11:54 am CEST#12
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After losing several 4-digit amounts in several months, I have now made a payout of a small fraction of the loss via Jeton wallet at Mondcasino. The payout was also approved on the Jeton card yesterday, but according to the chat it will take at least until tomorrow until the amount is on the card.

My question here would be: Can you then also use the Jeton card to pay in and out via casinos?
I wanted to test/create this with Jeton Cash beforehand, but apparently this only works with the wallet. I thought you could use Jeton Cash to Deposit and withdraw from casinos with your Visa credit card. Can't find anything on this. Because otherwise I would know how to withdraw all the money from the card. However, since only a maximum of 300 euros per day is allowed at ATMs, it would be too complicated to make a detour to the Jeton Wallet via Giropay.

Would it be money laundering if I deposited into the Jeton Wallet again? I have read a lot on Trustpilot about account blocking for no apparent reason.

If anyone is familiar with this, please send me some information, thank you.

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TheFighter86
Rookie

Moon Casino

2nd Jul. 2024, at 01:21 pm CEST#13
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TheFighter86 wrote on 02.07.2024 at 11:54 am: So I have now made a payout of a small fraction of the loss via Jeton wallet at Mondcasino, after losing several 4-digit amounts in several months. The payout has also been approved on the Jeton card since yesterday, but according to the chat it will take until at least tomorrow until the amount is on the card.

My question here would be: Can you then also use the Jeton card to pay in and out via casinos?
I wanted to test/create this with Jeton Cash beforehand, but apparently this only works with the wallet. I thought you could use Jeton Cash to Deposit and withdraw from casinos with your Visa credit card. Can't find anything on this. Because otherwise I would know how to withdraw all the money from the card. However, since only a maximum of 300 euros per day is allowed at ATMs, it would be too complicated to make a detour to the Jeton Wallet via Giropay.

Would it be money laundering if I deposited into the Jeton Wallet again? I have read a lot on Trustpilot about account blocking for no apparent reason.

If anyone is familiar with this, please let me know, thank you.

Update: Strangely, when I wrote to the chat today about when money is on the card... now it was suddenly on it. Support said it wouldn't arrive until tomorrow at the earliest. Well, hope that was a coincidence.

You can actually withdraw 300 euros. I wonder why it says 250 euros on the Jeton page?

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