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Online Casinos in general: Money not received. Where to report?

Topic created on 14th Jan. 2024 | Page: 1 of 1 | Answers: 8 | Views: 1,050
GereonRath12
Experienced

Money not received. Where to report?

14th Jan. 2024, at 06:47 pm CET#1
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Hey everyone,

This case is not about me, but about the payout of a colleague at Vasycasino.

At the end of December, we played together at Vasycasino on his account and received a payout of €300. Everything went through his name and Vasy paid out without any problems after verification.

The money was supposed to go into his colleague's savings bank account, but it never did. Vasy should now contact the bank.

How do you draft such a letter to the bank or should you rather wait until the money is returned to Vasy (if the transaction is handled by the bank, does this happen automatically?), or should you take steps towards the bank? If not, how long does it take for the money to be returned to Vasy?

Do you have any other tips for me or us?

Thank you very much and have a nice day

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T0uchTheSky
Elite

Money not received. Where to report?

14th Jan. 2024, at 07:35 pm CET#2
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Confucius always says: It's better not to wake a sleeping dog. It's better to send a bank statement to the casino and say that you haven't received your money yet.

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Falke
Expert

Money not received. Where to report?

14th Jan. 2024, at 11:09 pm CET#3
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In my experience, it has always been total nonsense when a casino has claimed that you should ask the bank.

At least it has never been true for me and the casino has simply not transferred the money. So don't ask your bank. They have nothing to do with it. If the bank has actually transferred it back, then it will be returned to the casino anyway. Normally, however, this does not happen and the money is returned to the bank account.

So I think that the casino simply didn't transfer the money at all.

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WithoutWings
Expert

Money not received. Where to report?

15th Jan. 2024, at 09:13 am CET#4
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The bank will have refused, normally the money is returned to the casino. Unless the bank holds the money until it is clarified where it came from. Never pay in and out via a bank account.

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GereonRath12
Experienced

Money not received. Where to report?

15th Jan. 2024, at 10:17 am CET#5
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Additional information:
Another payout from the same group (Beastino Casino) was credited to my account about a week earlier without any problems. Vasy is very reliable, never had any problems so far. The LiveChat is to be believed when they say on their part the transaction was carried out

Deposited via CashLib, only paid out to the bank account. This has always worked for me so far and I have always received my money, but I am also with Volksbank.

Well, in the future we will use a different payment method (Bitcoin or something) on his behalf.

So he shouldn't take any steps and just wait for the money to be returned to Vasy? How long does that take?

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Falke
Expert

Money not received. Where to report?

15th Jan. 2024, at 03:52 pm CET#6
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GereonRath12 wrote on 15.01.2024 at 10:17: Additional info:
Another payout from the same group (Beastino Casino) went into the account about a week before without any problems. Vasy is very reliable, never had any problems so far. The LiveChat is to be believed when they say on their part the transaction was carried out

Deposited via CashLib, only paid out to the bank account. This has always worked for me so far and I have always received my money, but I am also with Volksbank.

Well, in the future we will use a different payment method (Bitcoin or something) on his behalf.

So he shouldn't take any steps and just wait for the money to get back to Vasy? How long does that take?

Couldn't it be that your buddy just gambled the money away again and is only telling you that the money never arrived?

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WithoutWings
Expert

Money not received. Where to report?

15th Jan. 2024, at 06:19 pm CET#7
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Falke wrote on January 15, 2024 at 3:52 pm:

Couldn't it also be that your buddy just gambled the money away again and only told you that the money never arrived?

I had already thought that too 😁

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Falke
Expert

Money not received. Where to report?

15th Jan. 2024, at 06:49 pm CET#8
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WithoutWings wrote on January 15, 2024 at 6:19 pm:

I had already thought the same 😁

Yeah, would be a typical gamer story at least.

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GereonRath12
Experienced

Money not received. Where to report?

15th Jan. 2024, at 09:56 pm CET#9
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Falke wrote on January 15, 2024 at 3:52 pm:

Couldn't it also be that your buddy just gambled the money away again and only told you that the money never arrived?

No, I saw the transaction history, that's not the case

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