Privacy settings

We use a number of cookies on our website. Some are essential, while others help us improve our portal for you.

Privacy settings

Here is an overview of all the cookies we use. You can choose to accept whole categories or view more information and select only certain cookies.

Essential (6)

Essential cookies enable basic functions and are necessary for the website to function properly.

Statistics (3)

Statistics cookies collect information anonymously. This information helps us to understand how our visitors use our website.
If the statistics cookies are subsequently deselected, they will remain on the computer until the expiry date. However, they are neither updated nor evaluated.

Online Casinos in general: Madre better contact than MGA

Topic created on 29th Aug. 2019 | Page: 1 of 2 | Answers: 14 | Views: 4,234
Quippie
Amateur
Hello Community, times so ne question. Does anyone of you actually know Madre? Many have already had negative experiences with casinos. The one or the other guaranteed also sent a complaint to the MGA. I also, but have almost never received ne feedback

Now I learned from a support that there is an independent company in Malta, to which you can turn in case of disputes. The prerequisite is that the casino has a contractual relationship with them and accepts the jurisdiction

You can ask them directly. And while I have been waiting for a message from the MGA for 2 weeks (and probably none will come), I formulated my complaint at 5 pm and already received a meaningful answer at 5:30 pm, which I can live with very well. Above all, you can also formulate the complaint in German, since there are many German-speaking agents.

This seems to be something like an ombudsman in Germany...

Maybe that as a little tip... did not know that myself, never read about it and probably the support so "annoyed" until they told me that.

If you now believe in different theories, you could imagine that such information is deliberately withheld because a casino knows that the MGA in many cases is somewhat more lax and therefore prefer to refer there. How they really work, of course, I do not know, but so far only bad experience, because never came a response, neither to complaint nor to ask

Maybe the site https://Madre-online.eu will help someone

And if someone has already had experience with them, then I look forward to sharing experiences.

This post has been translated automatically

Harz5753
Amateur
What the nonsense

This post has been translated automatically

Quippie
Amateur
Optilenz35 wrote on 08/29/2019 19:14: What des des forn Blödsinn

Sorry, but why bullshit? I'm happy to be corrected or enlightened as to why this is supposed to be stupid... but I'm not going to have this dismissed as stupid for something I'm throwing around as a question about experience or that could possibly be a Tip for one or two others who are stuck on the Mga.

This post has been translated automatically

fowi30
Amateur
Quippie
Amateur
fowi30 wrote on 2019-09-01 13:18: https://Madre-online.eu

website is down
madre-online.eu has closed the connection unexpectedly.

Try the following:


ERR_CONNECTION_CLOSED




Strange... the page works for me? The www.madre-online.eu?
I get there on the page and there is also what MGA Alternative Dispute Resolution Directive for nen purpose has.

Here is also the message I received directly from the casino:

If you wish to take the case with a third party organization, you may contact MADRE, which is the independent dispute resolution center set up to mitigate disputes between customers and online gambling operators according to the MGA Alternative Dispute Resolution Directive.

This post has been translated automatically

Anonym
fowi30 wrote on 2019-09-01 13:18: https://Madre-online.eu

website is down
madre-online.eu has closed the connection unexpectedly.

Try the following:


ERR_CONNECTION_CLOSED




same for me

This post has been translated automatically

Anonym
Quippie wrote on 01/09/2019 at 13:53
Funny... the site works for me? The www.madre-online.eu?
I get to the page there and it also says what MGA Alternative Dispute Resolution Directive is for.

Here is also the message I received directly from the casino:

If you wish to take the case with a third party organization, you may contact MADRE, which is the independent dispute resolution center set up to mitigate disputes between customers and online gambling operators according to the MGA Alternative Dispute Resolution Directive.

Where is your location when you are online, in Germany?

This post has been translated automatically

Quippie
Amateur
auswerlNRW wrote at 00:30 on 02/09/2019
Where is your location when you are online, in Germany?

Baden-Wuerttemberg, Stuttgart area...

Even has a Facebook page...

https://m.facebook.com/MADREMALTA/

This post has been translated automatically

Quippie
Amateur
And so that I'm not completely stupid here, I've now searched again and found the article by Christoph.

https://www.gamblejoe.com/news/mga-neue-richtlinien-streitbeilegung-online-casinos-und-spie/

It doesn't say which arbitration boards are involved, but that they exist. In my case it is just MADRE Malta

This post has been translated automatically

Anonym
So for me the page works normally ^^

This post has been translated automatically

Hot Topics22nd Nov. 2024 at 01:07 pm CET

Community Forum-Moderators

Members who assist the GJ team in moderating the forum.
Profile picture of AndreAndre
Profile picture of gamble1gamble1 online
Profile picture of Langhans_innenLanghans_innen
Profile picture of SaphiraSaphira
GambleJoe is aimed exclusively at user whose allowed to play legally with his current location in online casinos and does not violate the current law.
It is the responsibility of the user to inform himself about the current legal situation. Gambling is prohibited for children and adolescents under the age of 18.
GambleJoe is a registered trademark with the EUIPO of GJ International Ltd.

© 2012-2024 GambleJoe.com

Forgotten your password?

Create a new password here

  • 1. Fill in the 3 fields carefully and click on the green button
  • 2. Check your email inbox for a message from GambleJoe
  • 3. Click on the confirmation link in the email and your new password will be active immediately