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Online Casinos in general: Madre better contact than MGA

Topic created on 29th Aug. 2019 | Page: 1 of 2 | Answers: 14 | Views: 4,197
Quippie
Amateur

Madre better contact than MGA

29th Aug. 2019, at 06:02 pm CEST#1
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Hello Community, times so ne question. Does anyone of you actually know Madre? Many have already had negative experiences with casinos. The one or the other guaranteed also sent a complaint to the MGA. I also, but have almost never received ne feedback

Now I learned from a support that there is an independent company in Malta, to which you can turn in case of disputes. The prerequisite is that the casino has a contractual relationship with them and accepts the jurisdiction

You can ask them directly. And while I have been waiting for a message from the MGA for 2 weeks (and probably none will come), I formulated my complaint at 5 pm and already received a meaningful answer at 5:30 pm, which I can live with very well. Above all, you can also formulate the complaint in German, since there are many German-speaking agents.

This seems to be something like an ombudsman in Germany...

Maybe that as a little tip... did not know that myself, never read about it and probably the support so "annoyed" until they told me that.

If you now believe in different theories, you could imagine that such information is deliberately withheld because a casino knows that the MGA in many cases is somewhat more lax and therefore prefer to refer there. How they really work, of course, I do not know, but so far only bad experience, because never came a response, neither to complaint nor to ask

Maybe the site https://Madre-online.eu will help someone

And if someone has already had experience with them, then I look forward to sharing experiences.

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Harz5753
Amateur

Madre better contact than MGA

29th Aug. 2019, at 07:14 pm CEST#2
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What the nonsense

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Quippie
Amateur

Madre better contact than MGA

29th Aug. 2019, at 07:24 pm CEST#3
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Optilenz35 wrote on 08/29/2019 19:14: What des des forn Blödsinn

Sorry, but why bullshit? I'm happy to be corrected or enlightened as to why this is supposed to be stupid... but I'm not going to have this dismissed as stupid for something I'm throwing around as a question about experience or that could possibly be a Tip for one or two others who are stuck on the Mga.

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fowi30
Amateur

Madre better contact than MGA

1st Sep. 2019, at 01:18 pm CEST#4
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Quippie
Amateur

Madre better contact than MGA

1st Sep. 2019, at 01:53 pm CEST#5
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fowi30 wrote on 2019-09-01 13:18: https://Madre-online.eu

website is down
madre-online.eu has closed the connection unexpectedly.

Try the following:


ERR_CONNECTION_CLOSED




Strange... the page works for me? The www.madre-online.eu?
I get there on the page and there is also what MGA Alternative Dispute Resolution Directive for nen purpose has.

Here is also the message I received directly from the casino:

If you wish to take the case with a third party organization, you may contact MADRE, which is the independent dispute resolution center set up to mitigate disputes between customers and online gambling operators according to the MGA Alternative Dispute Resolution Directive.

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Anonym

Madre better contact than MGA

2nd Sep. 2019, at 12:29 am CEST#6
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fowi30 wrote on 2019-09-01 13:18: https://Madre-online.eu

website is down
madre-online.eu has closed the connection unexpectedly.

Try the following:


ERR_CONNECTION_CLOSED




same for me

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Anonym

Madre better contact than MGA

2nd Sep. 2019, at 12:30 am CEST#7
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Quippie wrote on 01/09/2019 at 13:53
Funny... the site works for me? The www.madre-online.eu?
I get to the page there and it also says what MGA Alternative Dispute Resolution Directive is for.

Here is also the message I received directly from the casino:

If you wish to take the case with a third party organization, you may contact MADRE, which is the independent dispute resolution center set up to mitigate disputes between customers and online gambling operators according to the MGA Alternative Dispute Resolution Directive.

Where is your location when you are online, in Germany?

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Quippie
Amateur

Madre better contact than MGA

2nd Sep. 2019, at 01:08 am CEST#8
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auswerlNRW wrote at 00:30 on 02/09/2019
Where is your location when you are online, in Germany?

Baden-Wuerttemberg, Stuttgart area...

Even has a Facebook page...

https://m.facebook.com/MADREMALTA/

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Quippie
Amateur

Madre better contact than MGA

2nd Sep. 2019, at 01:27 am CEST#9
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And so that I'm not completely stupid here, I've now searched again and found the article by Christoph.

https://www.gamblejoe.com/news/mga-neue-richtlinien-streitbeilegung-online-casinos-und-spie/

It doesn't say which arbitration boards are involved, but that they exist. In my case it is just MADRE Malta

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Anonym

Madre better contact than MGA

2nd Sep. 2019, at 02:16 am CEST#10
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So for me the page works normally ^^

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