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Online Casinos in general: LUGAS deposit limit incorrect?

Topic created on 08th Feb. 2024 | Page: 1 of 1 | Answers: 6 | Views: 1,032
Njoerd
Visitor

LUGAS deposit limit incorrect?

8th Feb. 2024, at 05:00 pm CET#1
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Moin Moin,

It's not a casino-specific problem, but I deposited a total of €230 with NeoBet and Oddset in February.
At Neobet you can see how much you have supposedly already deposited across all providers. I deposited €150 there in February. At Oddset it was €80.
However, at NeoBet it says that I deposited €170 across all providers. When I asked, I was told that they can only see the €150 deposited at NeoBet and that the other deposits must come from other providers.

It confuses me to the maximum. Do any of you have problems like this?

Greetings from the north

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Stromberg
Legend

LUGAS deposit limit incorrect?

8th Feb. 2024, at 06:16 pm CET#2
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At neobet, the limit is actually updated almost in real time, even for depositors from other providers.
But neobet cannot actually see which depositors these are. Even lugas, i.e. the authority, only knows the amount, not the Provider where the Deposit was made. At least that's what they told me, I'm currently also having a problem with the limit.
In addition, not all of them transmit reliably, they don't show up at neobet and you can still deposit when the limit has actually been reached.

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Njoerd
Visitor

LUGAS deposit limit incorrect?

8th Feb. 2024, at 06:38 pm CET#3
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Stromberg wrote on 08.02.2024 at 18:16: At neobet, the limit is actually updated almost in real time, even when depositing with other providers.
But neobet can't actually see which depositors these are. Even lugas, i.e. the authority, only knows the amount, not the Provider where the Deposit was made. At least that's what they told me, I'm currently also having a problem with the limit.
In addition, not all of them transmit reliably, they don't show up at neobet and you can still deposit when the limit has actually been reached.

Yes, I think that will be the only logical possibility that Oddset has not transmitted all depositors to LUGAS. I briefly thought about being hacked, but that's almost impossible.

However, I don't think NeoBet's view of depositors is entirely reliable either. So in terms of when you deposit something elsewhere that it is displayed directly at NeoBet.

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Comingsoon19
Experienced

LUGAS deposit limit incorrect?

8th Feb. 2024, at 06:38 pm CET#4
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Real opinion on this???? Contact the casino operators. Wait, I'll look in my crystal ball again...... What do you expect here now?
You can only clarify this with the authorities. And if that doesn't work, there's the all-too-good authority in Germany since 2021

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Njoerd
Visitor

LUGAS deposit limit incorrect?

8th Feb. 2024, at 06:52 pm CET#5
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Comingsoon19 wrote on 08.02.2024 at 18:38: Real opinion on this???? Contact the casino operators. Wait, I'll look in my crystal ball again...... What do you expect here now?
You can only clarify that with the authorities. And if that doesn't work, there's the all-too-good authority in Germany since 2021

Actually, it's too much time for me to reply to your unnecessary, pointless post:

I have described my problem and asked if anyone has had the same experience - no more, no less.

You don't need to answer that - write it in your diary instead

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Stromberg
Legend

LUGAS deposit limit incorrect?

8th Feb. 2024, at 07:42 pm CET#6
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Njoerd wrote on 08.02.2024 at 18:38:

Yes I think that will be the only logical possibility that Oddset has not been sent all depositors to LUGAS . Had briefly considered being hacked but that's almost impossible.

However, I don't think NeoBet's view of depositors is entirely reliable either. So in terms of when you Deposit something elsewhere that it is displayed directly at NeoBet.

Being hacked makes little sense in your case.

I was also worried because suddenly 1000 euro more of my limit was "used up" than I had deposited. It's the other way around for you.
That's why I asked the authorities, who confirmed a deposit of 1001 euros on my part after I gave them my lugas ID from neobet but couldn't see where it went... I hope it's just a mistake, I couldn't find any such payment anywhere where I'm registered.

So with me it updates at neobet directly after depositing, but you don't have to look in the first overview, but click on the limits again and press update.
And with two providers it doesn't update at all

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Njoerd
Visitor

LUGAS deposit limit incorrect?

8th Feb. 2024, at 07:59 pm CET#7
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Stromberg wrote on 08.02.2024 at 19:42:
Being hacked makes little sense in your case.

I was also worried because suddenly 1000 euro more of my limit was "used up" than I had deposited. It's the other way around for you.
That's why I asked the authorities, who confirmed a Deposit of 1001 euros on my part after I gave them my lugas ID from neobet but couldn't see where it went... I hope it's just a mistake, I couldn't find any such payment anywhere where I'm registered.

So with me it updates at neobet directly after depositing, but you don't have to look in the first overview, but click on the limits again and press update.
And with two providers it doesn't update at all

That also sounds to me like a technical malfunction, as if someone had deposited something via your data via a betting Provider XY, especially since you would then see it on PayPal or something.


Well, NeoBet actually updates correctly every time I deposit something with them. But as soon as I deposit with OddSet Tipico or Co, most of it is never transferred.

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