Privacy settings

We use a number of cookies on our website. Some are essential, while others help us improve our portal for you.

Privacy settings

Here is an overview of all the cookies we use. You can choose to accept whole categories or view more information and select only certain cookies.

Essential (6)

Essential cookies enable basic functions and are necessary for the website to function properly.

Statistics (3)

Statistics cookies collect information anonymously. This information helps us to understand how our visitors use our website.
If the statistics cookies are subsequently deselected, they will remain on the computer until the expiry date. However, they are neither updated nor evaluated.

Online Casinos in general: LUGAS - cross-provider limit (question)

Topic created on 21st Dec. 2024 | Page: 1 of 1 | Answers: 4 | Views: 407
VolvicZero
Amateur

LUGAS - cross-provider limit (question)

21st Dec. 2024, at 07:35 pm CET#1
0 Likes

Nobody has liked this post so far
Good evening dear community!

I have a question, there is a Deposit limit across all providers, which is set at 1000€, unless you increase it.

However, I have been able to deposit well over €1000 this month, as it seems that some providers either deliberately ignore this or the limit is not transferred properly.

At Betano/Bwin/Tipico I get an error message that the limit has been reached. At Bet-At-Home/Interwetten I have easily deposited a second thousand and do not receive an error message.

The question - does each Provider have a limit of 1k or as the term "cross-provider" implies, I am only allowed to deposit 1k in total with all providers.

If the latter, I want to avoid trouble for "illegal play". Should I contact the providers with a request for correction or how, where, what is correct?

This post has been translated automatically

TennisFreak
Experienced

LUGAS - cross-provider limit (question)

21st Dec. 2024, at 07:49 pm CET#2
0 Likes

Nobody has liked this post so far
No, you won't have any problems. In itself, it is cross-provider, but even if you write your address with ...Street for one and just Street for the other, Lugas will not recognize it as one account. Even if you write your second name for one and not for the other, Lugas will recognize it as a new account. But it's not illegal in my opinion, you can upgrade it if you want.
In my opinion, the Lugas doesn't work properly either, with some you have supposedly reached it even if you have deposited almost nothing across providers and with others it seems as if you have your own limit there

This post has been translated automatically

JJepsa96
Rookie

LUGAS - cross-provider limit (question)

21st Dec. 2024, at 11:01 pm CET#3
0 Likes

Nobody has liked this post so far

VolvicZero wrote on 21.12.2024 at 19:35: Good evening dear community!

I have a question, there is a Deposit limit across all providers, which is set at 1000€, unless you increase it.

However, I have been able to deposit well over €1000 this month, as it seems that some providers either deliberately ignore this or the limit is not transferred properly.

At Betano/Bwin/Tipico I get an error message that the limit has been reached. At Bet-At-Home/Interwetten I have easily deposited a second thousand and do not receive an error message.

The question - does each Provider have a limit of 1k or as the term "cross-provider" implies, I am only allowed to deposit 1k in total with all providers.

If the latter, I want to avoid trouble for "illegal play". Should I contact the providers with a request for correction or how, where, what is correct here?

Yes, very strange, I have also experienced that more than the limit was possible.

This post has been translated automatically

Lesane01
Rookie

LUGAS - cross-provider limit (question)

22nd Dec. 2024, at 05:15 am CET#4
0 Likes

Nobody has liked this post so far
As far as I know, the Online Casinos and betting providers have no insight into your Lugas limit and only receive a message when it is reached. This is how it was explained to me in a live chat. How it could be more than €1000 is also a mystery to me, but the previous answer from "TennisFreak" sounds very plausible.

This post has been translated automatically

StarGames_Official
Experienced

LUGAS - cross-provider limit (question)

22nd Dec. 2024, at 03:33 pm CET#5
0 Likes

Nobody has liked this post so far
Simply write to the Provider or GGL directly with your problem, they will be able to sort it out. We have also had such requests in the past and resolved them with GGL.

It is as TennisFreak writes: based on your data, you also have database entries in LUGAS that apparently do not match between the various providers. This means that you were able to reach the 1.00 euro limit twice.

This happens sometimes, but the limit works correctly in 98% of cases.

This post has been translated automatically

Hot Topics21st Jan. 2025 at 11:57 am CET

Offline Casinos
0
Miscellaneous
0
Miscellaneous
0

GambleJoe Team

Profile picture of JulianJulian online
Community-Manager / Complaint SpecialistProfile picture of CounterCounter
Software developerProfile picture of MatthiasMatthias
Project manager
Profile picture of DanielDaniel
Founder

Community Forum-Moderators

Members who assist the GJ team in moderating the forum.
Profile picture of AndreAndre
Profile picture of gamble1gamble1
Profile picture of Langhans_innenLanghans_innen
Profile picture of SaphiraSaphira
GambleJoe is aimed exclusively at user whose allowed to play legally with his current location in online casinos and does not violate the current law.
It is the responsibility of the user to inform himself about the current legal situation. Gambling is prohibited for children and adolescents under the age of 18.
GambleJoe is a registered trademark with the EUIPO of GJ International Ltd.
© 2012-2025 GambleJoe.com
✕

Forgotten your password?

Create a new password here

  • 1. Fill in the 3 fields carefully and click on the green button
  • 2. Check your email inbox for a message from GambleJoe
  • 3. Click on the confirmation link in the email and your new password will be active immediately