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Online Casinos in general: Luckydreams payout...

Topic created on 31st Jul. 2024 | Page: 1 of 2 | Answers: 17 | Views: 844
Davne90

Luckydreams payout...

31st Jul. 2024, at 08:57 am CEST#1
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Hello everyone,

some time ago I won a small amount at Lucky Dreams, which was paid out immediately by bank transfer after verification. Now to the problem, I closed my account at the time. I recently created a new one because I wanted to play again. Lo and behold, I also won (1300 euros) which I brought to pay out, but after 2 hours they were posted back to my player account with the comment: please explain why you have more than one account.
I then explained that I had taken a break and then created a new one a few months later. Since then there has been no communication. Otherwise they were always super quick to respond and reply. Now I don't hear anything for days and support tells me I have to wait until the specialist department has checked the case.
I don't understand what they have to check there, they have received account statements, a photo of my ID and my cards and also confirmed that I am fully verified and can withdraw... Does anyone have any experience?

LG

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T0uchTheSky
Elite

Luckydreams payout...

31st Jul. 2024, at 09:17 am CEST#2
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Davne90 wrote on 31.07.2024 at 08:57: Hello everyone,

some time ago I won a smaller amount at Lucky Dreams, which was paid out immediately by bank transfer after verification. Now to the problem, I closed my account at the time. I recently created a new one because I wanted to play again. Lo and behold, I also won (1300 euros) which I brought to pay out, but after 2 hours they were posted back to my player account with the comment: please explain why you have more than one account.
I then explained that I had taken a break and then created a new one a few months later. Since then there has been no communication. Otherwise they were always super quick to respond and reply. Now I don't hear anything for days and Support tells me I have to wait until the specialist department has checked the case.
I don't understand what they have to check there, they have received account statements, a photo of my ID and my cards and also confirmed that I am fully verified and can withdraw... Does anyone have any experience?

LG

Double accounts are prohibited everywhere. Now please don't come up with the reason, but I did close the first account, haha.

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frapi07
Elite

Luckydreams payout...

31st Jul. 2024, at 09:19 am CEST#3
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T0uchTheSky wrote on 31.07.2024 09:17:

Double account is forbidden everywhere. Now please don't come up with the reason, but I closed the first account after all, haha ...

Unfortunately, many people don't know that you can only have one account and that accounts that have already been closed count towards this.

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Davne90

Luckydreams payout...

31st Jul. 2024, at 11:01 am CEST#4
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Okay, so that means exactly what?

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frapi07
Elite

Luckydreams payout...

31st Jul. 2024, at 11:08 am CEST#5
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Davne90 wrote on 31.07.2024 at 11:01: Okay, so that means what exactly?

I assume they are currently reviewing your case. Your win will most likely be canceled. You can either have your depositor credited to your customer account or it will be refunded to you (if by bank transfer, then the money will be sent to your account).

Unfortunately, the casino has the right to cancel your win because you have multiple accounts. You should have contacted support and asked for your account to be reopened.

If you're wondering why you can't open a new account after you've closed yours, you could otherwise claim the Welcome bonus again. However, each player is only entitled to this once.


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Davne90

Luckydreams payout...

31st Jul. 2024, at 11:13 am CEST#6
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Okay,
frapi07 wrote on 07/31/2024 11:08 AM:

I suspect they are currently reviewing your case. Your win will most likely be canceled. You can either have your depositor credited to your customer account or it will be refunded to you (if by bank transfer, then the money will be sent to your account).

Unfortunately, the casino has the right to cancel your win because you have multiple accounts. You should have contacted support and asked for your account to be reopened.

If you're wondering why you can't open a new account after you've closed yours, you could otherwise claim the Welcome bonus again. However, each player is only entitled to this once.




Okay, I see. That also makes sense. Will this possibly be decided in my favor, as I have not claimed any bonus at all with either the one or the other account?
Depositors amount to minimally less than the win now...

The only thing I don't understand is that I can Deposit as much as I want and play as well, but when it comes to the payout there's all this fuss....

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frapi07
Elite

Luckydreams payout...

31st Jul. 2024, at 11:26 am CEST#7
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Davne90 wrote on 31.07.2024 at 11:13: Okay,


Okay, I see. Makes sense too. Will this possibly be decided in my favor since I haven't claimed any bonus at all with either account?
Depositors amount to minimally less than the win now...

The only thing I don't understand is that I can Deposit as much as I want and play as well, but when it comes to the payout there's such a fuss....

I hardly think you'll get a "softer" penalty for that. The cases I've seen that are similar to yours usually went like this:

Player wins > casino checks payout and finds multiple accounts > win is canceled and depositor is refunded.

None of us here can know how they decide at Luckydreams and yours, as none of us work there. Just like you, we are normal players. We are just a little active in the forum and have seen a few cases. We are not decision-makers or anything else. That's why we can't guarantee anything or say anything with a 100% probability. Unfortunately, you have violated the terms and conditions and will most likely not receive your win.

Unfortunately, no admin from GJ can help you or offer their support (max. only advice), as Luckydreams has a Curacao license. GJ cooperates with OCs that have a German or Maltese license.

I can also understand that you are upset and that you find it unfair that the casino does not make any problems when you make a depositor. I can tell you that depositors are not checked manually, but withdrawals are.


I do believe that something like a "filter" could be built into the deposit procedure/account creation, which would become active when a customer registers again, but there could also be problems, such as there being several Max Mustermanns in the Mustermann city. But that's just speculation on my part.

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Davne90

Luckydreams payout...

31st Jul. 2024, at 12:07 pm CEST#8
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frapi07 wrote on 07/31/2024 11:26 AM:
I hardly think you'll get a "softer" sentence because of this. The cases I've seen that are similar to yours were mostly like this:

Player wins > casino checks payout and finds multiple accounts > win is canceled and depositor is refunded.

None of us here can know how they decide at Luckydreams and yours, as none of us work there. Just like you, we are normal players. We are just a little active in the forum and have seen a few cases. We are not decision-makers or anything else. That's why we can't guarantee anything or say anything with a 100% probability. Unfortunately, what is noticeable is that you have violated the terms and conditions and you will most likely not receive your win.

Unfortunately, no admin from GJ can help you or offer their support (max. only advice), as Luckydreams has a Curacao license. GJ cooperates with OCs that have a German or Maltese license.

I can also understand that you are annoyed and that you find it unfair that the casino does not make any problems with depositors. I can tell you that depositors are not checked manually, but withdrawals are.


I do believe that something like a "filter" could be built into the Deposit procedure/account creation, which would become active when a customer registers again, but there could also be problems, such as there being several Max Mustermanns in the Mustermann city. But that's just speculation on my part.

Assuming the worst case occurs, cancel and pay out the depositor... I have always deposited in small increments (20-80) euros, a few times of course... Are these then paid out? Or just the small one with which I won the money? That wouldn't actually be right, would it? As I understand it, the account would then have to be reversed? All wins gone and all depositors back?


Thanks for the quick answers

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frapi07
Elite

Luckydreams payout...

31st Jul. 2024, at 12:14 pm CEST#9
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Davne90 wrote on 31.07.2024 at 12:07 pm:
Assuming the worst case occurs, cancel and withdraw deposit... I have always deposited in small increments (20-80) euros, of course a few times... Are these then paid out? Or just the small one with which I won the money? That wouldn't actually be right, would it? As I understand it, the account would then have to be reversed? All wins gone and all depositors back?


Thanks for the quick answers

Difficult question... But if we start from German law: actually they would have to refund all depositors and close the account. Whether they are only allowed to refund the one depositor where you won the 1.3k... no idea, but they will probably act that way.

But I can't tell you whether you are entitled to all depositors.

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Davne90

Luckydreams payout...

2nd Aug. 2024, at 08:01 pm CEST#10
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Update:

Just wanted to log in to check the current status. Account has been deactivated, without any communication from Lucky... 1000 Euro in payout (cancelable). Can't be that they just close my account and everything is gone, incl. I get nothing back and no notification? Or?

LG

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Davne90

Luckydreams payout...

2nd Aug. 2024, at 08:04 pm CEST#11
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Update again, the 1000 euros were actually paid out to me, but my account was deactivated, which I don't really care about... I'm really glad that they paid out. Still strange that there was no communication? Maybe something will come

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zocker0815
Top Member

Luckydreams payout...

3rd Aug. 2024, at 06:00 pm CEST#12
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Davne90 wrote on 02.08.2024 at 20:04: Update again, the 1000 euros were actually paid out to me, but my account was deactivated, which I don't really care about... I am very happy that they paid out. Still strange that there was no communication? Maybe something will come

this shows once again that lucky dreams is one of the best casinos


boy you can be so happy that they paid you the money, I bet with you, any other casino would have banned you immediately and might have gotten back just the Deposit with which you made the win, if at all, as I said and that wouldn't even have been safe

so i'm actually surprised that you got your money there

LUCKYDREAMS on the 1

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danny005
Elite

Luckydreams payout...

3rd Aug. 2024, at 06:08 pm CEST#13
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However, a very good casino would not block anyone for no reason, especially not without communication. Therefore a 4 rather than a 1.

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frapi07
Elite

Luckydreams payout...

3rd Aug. 2024, at 06:15 pm CEST#14
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Davne90 wrote on 02.08.2024 at 20:04: Update again, the 1000 euros were actually paid out to me, but my account was deactivated, which I don't really care about... I am very happy that they paid out. Still strange that there was no communication? Maybe something will come

As the previous speakers have already written: you were really lucky that they decided to pay out. You weren't entitled to it, as we had already explained to you. But that's exactly why I'm always cautious when making predictions. I didn't know all the details and often the devil is in the detail. But the fact that your account was closed is the logical consequence. So be it, let this experience be a lesson to you. For the future, if you have an account blocked/deleted somewhere and you want to play there again after a while, be so kind as to contact support. This will save you a headache and the possibility of having your win canceled.

Edit: you reported that you actually won 1.3k and have now received 1k. Maybe they deducted something from you, who knows.

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zocker0815
Top Member

Luckydreams payout...

3rd Aug. 2024, at 06:18 pm CEST#15
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danny005 wrote on 03.08.2024 at 18:08: A very good casino would not block anyone without a reason, especially not without communication. Therefore rather a 4 than a 1.

oh no? they have already told him that it is because of the double account


what else do you want to communicate? he has received his win which he is not normally entitled to and he was informed about the double account


you with your 2200 forum posts seem like a complete beginner with your statement, read the posts before you post any garbage here

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