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Online Casinos in general: LuckyDreams bonus expired

Topic created on 29th Oct. 2023 | Page: 1 of 1 | Answers: 5 | Views: 734
Hotliner
Visitor
Hello,

I registered at Lucky Dreams exactly one week ago today.
Then used the 1st Deposit bonus to test the casino times. All good so far. The bonus expired because my balance was at 0. No problem.

On 26.10 I then received an email: 150% bonus.
Cool. Deposited 500€ on 28.10 and played with 1.250€.
Everything went well. The wager has come to an end and I had 1.900€ balance.
Zack, suddenly the bonus was gone and my balance on 500€.

On inquiry at the chat: Bonuses are only valid for 1 week.
Not 1 week after the deposit, but accordingly 1 week after registration.

However, the 150% bonus is a special offer by email that you can not find on the website.
I had after claiming the bonus so just under 24h time to Wagern 30k. (Received on the 26th, claimed on the 28th and expired on the 29th).

Is of course strictly my fault, but I don't understand why the bonus doesn't have 1 week maturity only from activation!!!?
In my experience, this was the case in all other casinos where I played.
Then you have to deposit yes theoretically in the first week like a madman and as fast as it can convert everything so that you can claim all the "great welcome bonuses".
So in my opinion, this has nothing to do with a relaxed casino session.
And the fact that the bonuses have a one-week term after registration is not literally stated in the Bonus terms and conditions.

This post has been translated automatically

roccoammo11
Expert
you deposited 500 with bonus without knowing the bonus conditions?
so with such sums I would learn them before by heart or not play with bonus.
as you have already correctly recognized that was probably your mistake.why the bonus expires so quickly there I do not know but also know 3-4 casinos where you have depending on the bonus only 48h time ...

This post has been translated automatically

Langhans_innen
Expert
But these are indeed hard gagging conditions, which you normally do not come first. Bissi unusual for Nine Casino...I find the actually clean and transparent, which I know regarding the offers from them. That you stumble into this trap, is not supposed to happen, but I think in this case, the ruckizucki goes and is not uncommon.

That Bonuses are sometimes valid for activation only 7 days after new registration, there is at least once in a while. But that the Wager from new customer bonuses must also be implemented within 7 days after registration, I did not know until now.

PS. Got from them today also ne mail for nen 100%: there is directly everything crystal clear in it

"Conditions of participation: This action is only possible by invitation.

This action is valid until 01.11.2023.

The match bonus amount and qualifying Deposit must be wagered 15 times each within 7 days before they are available for withdrawal.

The general terms and conditions for bonuses apply"

This post has been translated automatically

Hotliner
Visitor

roccoammo11 wrote on 29.10.2023 at 21:07: you have 500 deposited with bonus without knowing the bonus conditions?
so with such sums I would learn them before by heart or not play with bonus.
as you have already correctly recognized that was probably your mistake.why the bonus expires so quickly there I do not know but also know 3-4 casinos where you have depending on the Bonuses only 48h time...

I knew the conditions. But as I mentioned, that was not in the terms and conditions.

This post has been translated automatically

Twfarcry6
Amateur

Hotliner wrote on 10/29/2023 at 8:38pm: Hello,

I registered at Lucky Dreams exactly one week ago today.
Then used the 1st Deposit bonus to test the casino times. All good so far. The bonus expired because my balance was at 0. No problem.

On 26.10 I then received an email: 150% bonus.
Cool. Deposited 500€ on 28.10 and played with 1.250€.
Everything went well. The wager has come to an end and I had 1.900€ balance.
Zack, suddenly the bonus was gone and my balance on 500€.

On inquiry at the chat: Bonuses are only valid for 1 week.
Not 1 week after the deposit, but accordingly 1 week after registration.

However, the 150% bonus is a special offer by email that you can not find on the website.
I had after claiming the bonus so just under 24h time to Wagern 30k. (Received on the 26th, claimed on the 28th and expired on the 29th).

Is of course strictly my fault, but I don't understand why the bonus doesn't have 1 week maturity only from activation!!!?
In my experience, this was the case in all other casinos where I played.
Then you have to deposit yes theoretically in the first week like a madman and as fast as it can convert everything so that you can claim all the "great welcome bonuses".
So in my opinion, this has nothing to do with a relaxed casino session.
And the fact that the bonuses have a one-week term after registration is not literally stated in the Bonus terms and conditions.

I have never heard so. That you have to convert so quickly. For me it was a scam. Can only turn to 5 er. Then the net should offer do high bonus. Normally you have 7 days from deposit. Would askgamblers complaint. Probably you will get nothing. But real fraud in my eyes

This post has been translated automatically

zocker0815
Top Member

Twfarcry6 wrote on 10/30/2023 at 1:16 pm:

Never heard it that way either. That you have to implement so quickly. For me it was cheating. Canst only turn on 5 er. Then the net should offer do high bonus. Normally you have 7 days from deposit. Would askgamblers complaint. Probably you will get nothing. But real fraud in my eyes

do not think that is fraud, the conditions and thus the term were certainly in the mail what the TE has received, yes as he says it is his own fault then you just have to look before, and that the bonus was only so short was probably because of the welcome bonus...



play there regularly Bonuses, Saturday or Sunday which are available every week, and since you always have 7 days time to implement the, it is also in the wager how long you still have time for this


so you @hotliner should also have noticed if you have seen after the wager that just below also always the duration of the bonus is displayed...

This post has been translated automatically

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