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Online Casinos in general: Lousy experience at Betano

Topic created on 24th Mar. 2020 | Page: 1 of 1 | Answers: 0 | Views: 13,746
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Lousy experience at Betano

24th Mar. 2020, at 01:25 am CET#1
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Hello first of all to all,

Hope you all come healthy through this shitty Corona time. Really bad the whole thing.

I play Online Casinos for a long time and have been a silent reader for years. Now I thought that I also log on and open a thread and let the sow out.

Since I know all the big casinos, I always try out small casinos and came across Betano, which had quite a nice presentation. Sure at the time you are at home, you can gamble until the visa glows.

Registration was unproblematic, but with the Deposit it already went off. No matter what I tried, it did not work. With credit card always came after Verified with Visa or MasterCard Securecode a window "404 page not found". But nothing was charged from the card without authorization, so everything was fine. Until I came across the fact that you can choose sports betting or casino deposit. I went to sports betting and immediately the payment went through. I had 100 EUR on the sports betting account and 100 EUR bonus. You can transfer internally, which I did and the 100 bonus disappeared. I did not get the advertised first Deposit bonus for casino and free spins, because the 100 bonus was a betting bonus.

First contact with the live support was not helpful, because the agent gave me misinformation about the payment process and the problem.I may be wrong but I suspect that different payment identifiers are transferred

I played some live Blackjack and came up with 160 EUR. Then I switched to Netent Blackjack and lost my entire balance on about 20 games using Basic Blackjack Strategy. It's pretty heavy, I play this game a lot and this doesn't happen, in slots it does but not in Blackjack. I wanted to make a follow-up deposit right away but before that I contacted the support...

Second contact with Live Support: I asked what was going on and what my RTP was. Answer, we don't have access to this data, look in your game history...(Um for what do you actually get salary? They didn't know the term RTP either, I had to explain it first. It's like when a car mechanic doesn't know what Kfz stands for. Does the job center now send everyone to online casinos as a support agent? Isn't there at least a, yes, briefing or something? Every collector of returnable bottles has more qualifications)

So I calculated the RTP from the very convoluted game history menu...64.4%, 35% deviation from the median. Mind you, this is the theoretical RTP value but BJ is just not volatile like a slot.

Third contact with the live support. I confronted him with the data and said that it was unusual. The agent gave only the usual phrase is due to the platform, they can not do anything. If I don't like it, I should make an MGA complaint. (Yes, that's how customer relations works...awesome. Content: zero, competence: zero, humanity: zero)
I was pretty p**sed and asked if he agreed with the publication of the chat, he explicitly denied Probably also because I asked him if he was a decision maker in Betano's hierarchy (rather not I think)
Then I said, one must warn directly other German-speaking players. Then he said sourly that I was one of the few who saw it that way. (No idea what to think, casino is casino, you lose coal everywhere but the service is the deciding factor and Betano can not, they just do not do their job well)

Fourth contact with live support. I asked for rebooking of the bonus not received. Was denied, because I would have gotten sports bonus. That you can deposit in the juice store from Germany but only if you put on sports bet, they did not let apply. In other words, casino bonus is fraudulent labeling. Maybe it works with Skrill or Paysafe but I did not have that available.
I burst the collar, I said, now I close the account, which of course the agent did not care.

Yes and even that was hard. You have to do the self-exclusion for Betano for sports and casino individually and then again close the account. They probably don't want you to leave. In the selection of reasons, unfortunately, was no applicable to me reason field in the style of juice shop allergy or 1st prize for the worst support agents so I left it at "I do not want to say". Interesting also that during this procedure Chrome crashed and my browser became super slow despite i7 with SSD, 16GB Ram, strong fiber optic line.

Long story short. The casino is really not good, please play somewhere else. You know, casinos are service providers, the games are largely the same everywhere. Unique selling points are really only page layout, technical components like loading speed, perks like VIP program and or Cashback and or Bonuses, payout speed and support quality and customer attitude. If the customer is given the feeling that he is king or that he is allowed to leave his money here and then please f**k off, there is nothing for him to get.

Betano has a nice page layout, but loading speed is solala, there are zero perks, announced bonuses are bullshit. I can't say anything about the payout, but there was a button to cancel payouts, which I find antisocial. Support is just grotty, unfriendly and incompetent. As a result, the customer is told that he is a bum, but they are happy to take his money. Not a good combination. I mean, I could open a beer and watch Netflix right now, but instead I'm writing my fingers to the bone about how bad it was at Betano...I think the site failed with a V as big as Mount Everest that customers almost become haters. But the combination of all the factors has me so f**ked that I can't help it and I absolutely advise you not to play here, there are many great sites on Gamblejoe, you don't need the junk. And if Gamblejoe ever wants to include them here, I'll fly to Malta on my own and challenge Daniel, Matthias and Christoph to a duel...ok...with water gun

In this sense come healthy through the next months and catch neither the Corona nor the Betano Bacillus.

Thanks for your interest.


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