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Online Casinos in general: Lordlucky - Fraud amount deducted from real money upon withdrawal (Page 2)

Topic created on 06th Feb. 2020 | Page: 2 of 3 | Answers: 22 | Views: 7,285
Flipstar67
Rookie


Have on Lapalingo actually always very happy to play...



  • 5.3 In case of early withdrawal (bonus has not been wagered yet), the bonus amount and all related wins will be forfeited.



So would that be the case on Lapalingo now?


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Flipstar67
Rookie
Just looked at Lapalingo in the terms and conditions and these are identical to those of Lord Lucky
Hmmm..., pretty brazen I would say......

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Spectral
Experienced
Flipstar67 wrote on 08.02.2020 at 09:19

Have actually always enjoyed playing on Lapalingo...



  • 5.3 In case of early withdrawal (bonus has not been wagered yet), the bonus amount and all related wins will be forfeited.



So would that be the case on Lapalingo now?



Isn't this a no sticky bonus? Ie if you win with your real money and want to withdraw, the bonus is canceled. Or do I understand this wrong? It's actually a good thing

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MarcT22186
Expert
Spectral wrote on 08/02/2020 at 09:58 PM
Isn't this no sticky bonus? Ie if you win with your real money and want to cash out, the bonus is just canceled. Or do I understand this wrong? Is actually something good.

Yep, it is non-sticky. Only the bonus amount will be deducted when cashing out (from wins with real money)

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Flipstar67
Rookie
A misunderstanding. I misunderstood this point at first
Sorry for that 😬🙈🙃

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Anonym

mg2020 wrote on 02/07/2020 at 01:13: Thanks for your reply.
Do you have any idea where it says that exactly?

§5 BONI

  • 5.1 Bonuses may occasionally be credited to your player account as part of promotional offers or a marketing campaign.

  • 5.2 We reserve the right to cancel the full bonus, wagers and winnings resulting from betting larger amounts. In case a bonus is linked to a Deposit, all wins will be transferred to a non-payable real money balance.

  • 5.3 In case of early withdrawal (bonus has not been wagered yet), the bonus amount and all related wins will be forfeited.

  • 5.4 We reserve the right to cancel any bonus that is no longer valid. In this case, the bonus amount and all related wins will be declared void. Further details of each bonus plan will be published on the "Bonus terms and Conditions" page once introduced. These can be found at: Bonus Terms and Conditions website

  • 5.5 We may deny you a bonus or amend the bonus, including its cancellation, should we consider that a bonus has been abused, that technical problems have arisen in connection with a bonus, and that for any reason the bonus is not being performed as originally planned.

  • 5.6 If a promo action is carried out by third parties, the general terms and conditions of those third parties shall apply.



Could be 5.4, where in the terms and conditions for the Welcome bonus it says: "Bonus funds are considered Bonus money until the turnover requirements are met. Bonus funds can be converted into real money and paid out only when the player's account shows the bonus money as real money."

The T&Cs are also dated 09/15/2019.
Fraud amount also sounds rather like something else (spins over €5 can't be either, by the way).

Cheers, another casino what you can kick in the barrel

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Krabbenburger
Experienced
The term 5.3 refers to a payment before the sales requirements have been met.
The T&C have also been updated the last time in September 2019. That was already there before .

The bonus is also not a Non Sticky Bonus
At Lapalingo you can not withdraw early before you have fulfilled the turnover conditions . Even if you have won at the beginning before you came into the Bonus money with real money , no early withdrawal . Since 5.3 would apply.

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Krabbenburger
Experienced
@mg2020

Did you possibly use a Bonus Code that was not posted on Lord Lucky's site ?
I have seen personalized Bonuses (VIP bonuses) codes posted here. If you use such a bonus even though you are not invited, it can lead to the bonus being removed.
Is on askgamblers a case where a Finnish player has used a code that is not valid for Finns according to Lapalingo and has just like you after fulfilling the bonus conditions the bonus removed and the payout transferred back to the casino account.

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mg2020
Rookie

Krabbenburger wrote on 08.02.2020 at 13:43: @mg2020

Did you possibly use a Bonus Code that was not posted on Lord Lucky's site ?
I have seen here already the personalized Bonuses ( VIP boni ) codes were posted . If you use such a bonus even though you are not invited, it can lead to the bonus being removed.
Is on askgamblers a case where a Finnish player has used a code that is not valid for Finns according to Lapalingo and has just like you after fulfilling the bonus conditions the bonus removed and the payout transferred back to the casino account.

Have used the welcome bonus. I could have written in, sorry.

I wait until the payout is through, then I write to the support times. Not that they still block the whole payout later.

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mg2020
Rookie
I have since received the payout and wrote to the live chat. Here is the summary, because I do not know if you are allowed to post the chatlog here:

- you play with real money first
- if you don't get into the bonus, the bonus amount is deducted from the payout
- i have not reached the turnover (I have fulfilled the Wager. Thus, I could also only request the payout)

- the whole thing is new since this month, I have supposedly confirmed the new terms and conditions

- then I was kicked out of the chat for inactivity, not even 2 minutes after my last message

However, the T&Cs on Lordlucky are dated 09/15/2019, no idea how I could have agreed to the new T&Cs there. My Deposit was last month, since then I have been waiting for Verification and withdrawal.

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