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Online Casinos in general: Longer problem at Dunder, support has solved it today via mail, maybe interesting for some others

Topic created on 27th Sep. 2018 | Page: 1 of 1 | Answers: 3 | Views: 1,840
ruhrpott
Expert

Longer problem at Dunder, support has solved it today via mail, maybe...

27th Sep. 2018, at 06:01 pm CEST#1
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Tach also,
i had the following problem with Dunder: More than a month ago, I wanted to log in normally, but I was sent a code to my cell phone for further Verification (never before). I entered the code, but each time was told that this is wrong. I had this every time I tried to log in. I then reported it in the chat, and the next day a Dunder employee called me. I described the problem, but it was probably known, since it did not only affect me
The solution has been a long time coming, but I just received an email from the employee with whom I had discussed this, and the following was told to me in it:

Hello Sven,
I hope you are well, I am writing to you because of the authentication code for your Dunder account.
First of all, I apologize for the extremely late reply, unfortunately the investigation of the problem took so long.
I would like to give you the opportunity to create a new account with us, this should solve the problem. If you want to do this, just let us know when the new account is created so we can delete the old one and activate the new one for you.
If you have any questions about this, feel free to let me know at any time.
With kind regards
Dennis
Dunder.com


Maybe one or the other has also had this problem, and so that you see that there is definitely something happening, I have opened the thread.
I will create a new account later, and will get back to you as soon as this is done

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Falko
Icon

Longer problem at Dunder, support has solved it today via mail, maybe...

27th Sep. 2018, at 06:10 pm CEST#2
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Not that the then are so mean when you succeed in a payout, which then say you have a second account there and therefore the payout is denied.From Dunder you have read here lately also some Beitrage, where the casino has made problems.

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ruhrpott
Expert

Longer problem at Dunder, support has solved it today via mail, maybe...

27th Sep. 2018, at 06:13 pm CEST#3
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Yes, that is absolutely true. I will definitely confirm that the account has indeed been deactivated, so that I can refer to it at any time.
A question for Daniel or the others who are in contact with Dunder: Should I do this as requested by the employee, or do you have another idea?

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Anonym

Longer problem at Dunder, support has solved it today via mail, maybe...

27th Sep. 2018, at 08:35 pm CEST#4
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I had a similar problem on Dunder, try clearing the cache.
After that I still couldn't log in, so I generated a new password and I was back in.

Vll helps you further......

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