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Online Casinos in general: LocoWin payout confirmation

Topic created on 27th Mar. 2025 | Page: 1 of 2 | Answers: 15 | Views: 601
TobiSchul92
Visitor
Good morning everyone,
i have a small question.

Have you ever had experience of receiving a withdrawal confirmation by email (in this case Crypto) and the withdrawal is also shown as completed in the casino account, but there is a delay of a few hours until the money is in the Crypto Wallet?

As a rule, crypto withdrawals, once sent out, arrive quite quickly. I have had delays of a few hours (2-3), but now almost 36 hours seems strange to me, at least with crypto.

I can't get a TXID from support and no transaction appears on the blockchain, at least not yet. My guess would possibly be that the confirmation email has been sent out but the actual payout has not yet been initiated, but that is speculation and I don't know whether this practice is used in some casinos.

Perhaps someone has experience of this. Thank you very much!

LG
Tobi

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danny005
Elite
I currently have the same problem with another casino from the same Starscream group. Crypto withdrawal was confirmed by email 2 days ago and is also shown as "processed" in the account. Nothing has arrived yet.

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TobiSchul92
Visitor
Thank you for your feedback. This is currently becoming apparent with the group's stalls in general, and I also feel that payouts from Starscream are taking much longer than usual. But it's good to hear that I'm not alone in this. I really strongly assume that they have confirmed the payout for whatever reason, but haven't sent anything yet. As I said, I've already had it take a few hours a couple of times, even that's unusual for crypto after confirmation. Well, it will arrive. (I hope so )

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MisterL
Expert
Isn't that due to CoinsPaid?

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Wasserstern
Rookie
I also have the same problem waiting for sugar, vegadream already since 7.2.25 at viggo I had two payouts once40 Euro once 50 Euro . Was after withdrawal request to zero have deposited 10 euros then won 3500 euros and now all the money is simply gone because allegedly the money was mixed with the previously paid out free play win. Ridiculous no more answer from the support complete money 3500 Euro and the 90 Euro




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TobiSchul92
Visitor

MisterL wrote on 27.03.2025 at 14:47: Isn't that because of CoinsPaid?

Yes, that would have been my second guess. I'm just surprised because it's now approaching the 48h mark, which is the first time this has happened.

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MisterL
Expert
It says it can take up to 3 working days

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TobiSchul92
Visitor

MisterL wrote on 27.03.2025 at 16:18: It says it can take up to 3 working days

Purely out of interest (I actually don't know) can you read that somewhere on LocoWin? The mail only says " Please note that it may take a short while for the funds to be credited to your account. Rest assured, your money will soon be available for you to enjoy."

Apart from that, I can only find a section in the terms stating how many days it takes for withdrawals to be processed.

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MisterL
Expert
Can only speak English as well as bärbok. 💁

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ruhrpott
Expert
The money will come, it just takes a really long time for once. I had the same problem about half a year ago, when it took almost 50 hours for it to arrive via LTC.

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TobiSchul92
Visitor

ruhrpott wrote on 27.03.2025 at 20:26: The money will come, it just takes a really long time for once. I had that about half a year ago, it took almost 50 hours until it was there, via LTC.

Yes, so we're now at hour 66 after the confirmed payout and nothing has arrived yet. I should now send a screen of the transaction history of my cryptowallet, from the date of the supposed processing of the payout, so that they can see that no money has been received yet. Of course, it's more of a slippery slope, but I'll wait and see.

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danny005
Elite

TobiSchul92 wrote on March 28, 2025 at 2:30 pm:

Yeah, so we're now at hour 66 after confirmed payout and there's nothing there yet. I should now send a screen of the transaction history of my cryptowallet, from the date of the supposed processing of the payout, so that they can see that no money has been received yet. Of course, it's more of a slippery slope, but I'll wait and see.

I received it an hour ago after 3 days.

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ruhrpott
Expert

TobiSchul92 wrote on 28.03.2025 at 14:30:

Yeah, so we're now at hour 66 after confirmed payout and there's nothing there yet. I should now send a screen of the transaction history of my cryptowallet, from the date of the supposed processing of the payout, so that they can see that no money has been received yet. Of course, it's more of a slippery slope, but I'll wait and see.

Yes, it's annoying and rarely happens. The only thing that is clear is that the money will arrive, but I can't tell you exactly when....

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TobiSchul92
Visitor
Update: The money arrived yesterday, so all's well. Nevertheless, it took the longest time, at least for me. Well, all's well that ends well.

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MisterL
Expert

TobiSchul92 wrote on 29.03.2025 at 09:37: Update: The money arrived yesterday, so all good. Nevertheless, it was the longest duration, at least for me. Well, all's well that ends well.

how much was it?


stupid question but from how many kilos there are problems

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