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Online Casinos in general: LeoVegas - pure disappointment...

Topic created on 15th Apr. 2024 | Page: 1 of 2 | Answers: 18 | Views: 1,696
TomausGraz
Visitor

LeoVegas - pure disappointment...

15th Apr. 2024, at 11:57 am CEST#1
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I have been a member of LeoVegas for over 10 years, it was always great before and I had VIP status...which was revoked 2 years ago..and since then I am still very active but no matter how I don't get it back...

The biggest impertinence happened to me on Saturday:

I asked him for a free bonus on Saturday and sent him a sad smiley. He then asked if I had a problem with playing, then I said no, I'm just disappointed because nothing ever works again
(I already have enough experience).

Unfortunately, I then lost the connection with my cell phone, as I did a few times later, and he blocked my account to be on the safe side. (until then I still understand about everything, he is just an overly precise employee)

But from then on:
I went back into the chat and he asked for all my details, name, address, phone number, last depositor, amount etc... to find my account...
i gave him all this, then unfortunately I was kicked out of the chat again... I immediately logged in again......

He then wanted to check everything again....even though I had just chatted with him... then I understandably got a bit angry... he can't forget our whole chat within a minute!!!!!!!!!!!!!!!!

I then wrote him all the information myself...then he said that's not how he asks me for every bit of information....


So this is how you are treated after such loyalty..you are dependent on the arbitrariness of an employee...very very weak LeoVegas...

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Hidaruma
Top Member

LeoVegas - pure disappointment...

15th Apr. 2024, at 12:27 pm CEST#2
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Perhaps it was simply not economically viable for them to give you a bonus.
The casino can block an account without giving a reason. I also think that chat staff receive a constant stream of requests and can't remember everyone.

Maybe they also don't see names...You never know.

All in all, it's difficult to judge your text without knowing how true it is. You weren't there. It all looks very emotionally charged to me.

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Deadspin
Experienced

LeoVegas - pure disappointment...

15th Apr. 2024, at 01:01 pm CEST#3
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I think some of the games there have a very unusual and somehow suspicious course of events. Razor Shark is really bad.
It certainly doesn't seem kosher to me. Can someone send an inspector there unannounced? 😄

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TomausGraz
Visitor

LeoVegas - pure disappointment...

15th Apr. 2024, at 01:02 pm CEST#4
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I answered all the questions correctly. I was then kicked out and a minute later back in... as if he couldn't remember anything. Then I wrote all the answers again myself...including my phone number... Then he said he would ask each question separately, starting with the phone number....

How can you not feel like you're being taken for a ride?
I have always recommended LeoVegas to others, including friends....

But after more than 10 years and tens of thousands of euros spent there, you don't deserve to be treated like that !!!!?

Truthfulness is 100%..and I let extra time fly over it before I write to support again and post this here !!!!!!

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TomausGraz
Visitor

LeoVegas - pure disappointment...

15th Apr. 2024, at 01:06 pm CEST#5
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@deadspin.... I also noticed that nothing works anymore and everything is much worse than years ago.... But I'm not sure if this isn't generally the case with all Online Casinos for German-speaking players.... After all the regulations and player complaints.

As I said, this is just a guess and is based on personal feelings and experiences....

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MisterL
Expert

LeoVegas - pure disappointment...

15th Apr. 2024, at 01:14 pm CEST#6
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yes, it's the same as you think, no matter how you play where you play

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TomausGraz
Visitor

LeoVegas - pure disappointment...

15th Apr. 2024, at 01:29 pm CEST#7
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@misterl And if you complain about it...they say it's all a coincidence... And then they say you have a gaming problem...

It's clear that it's gambling but if you have no chance at all and know very well as a longer player that it was different...sad...(This has nothing to do with my LeoVegas experience but still...)

LeoVegas used to be so positively different....too bad ...

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Donnie
Elite

LeoVegas - pure disappointment...

15th Apr. 2024, at 01:48 pm CEST#8
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Many casinos are ungrateful, there have been times when I have not even received a sports betting Deposit bonus on request, with my few requests in my life. It's not uncommon to get nothing at all. In this case, you are also ignored and taken for a seeker, which for P...... 🤦‍♂️

Sometimes casinos forget who they have to thank for the fact that they exist at all existieren☝️

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hustlehoff
Expert

LeoVegas - pure disappointment...

15th Apr. 2024, at 02:14 pm CEST#9
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Even if you Deposit the 1000€ every month in a German casino and lose everything, they don't give a shit about you and you don't get anything that others don't get xD

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TomausGraz
Visitor

LeoVegas - pure disappointment...

15th Apr. 2024, at 02:43 pm CEST#10
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Unfortunately ...so Online Casinos have lost a lot of their appeal....it's a shame this development... after all, they live from us...


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Deadspin
Experienced

LeoVegas - pure disappointment...

15th Apr. 2024, at 04:21 pm CEST#11
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TomausGraz wrote on 15.04.2024 at 14:43: Unfortunately ...so Online Casinos have lost a lot of their appeal....too bad this development... after all, they live from us...



Well, Germany is not the world. Of course, the German market has become unattractive, but elsewhere they will continue to shoot their biz as they did back then.

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frapi07
Elite

LeoVegas - pure disappointment...

15th Apr. 2024, at 04:38 pm CEST#12
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TomausGraz wrote on 15.04.2024 at 11:57 am: I have been a member of LeoVegas for over 10 years, it was always great before I also had VIP status...which was revoked 2 years ago..and since then I am still very active but no matter how I don't get it back...

The biggest impertinence happened to me on Saturday:

I asked him for a free bonus on Saturday and sent him a sad smiley. He then asked if I had a problem with playing, then I said no, I'm just disappointed because nothing ever works again
(I already have enough experience).

Unfortunately, I then lost the connection with my cell phone, as I did a few times later, and he blocked my account to be on the safe side. (until then I still understand about everything, he is just an over-accurate employee)

But from then on:
I went back into the chat and he asked for all my details, name, address, phone number, last depositor, amount etc... to find my account...
i gave him all this, then unfortunately I was kicked out of the chat again... I logged in again immediately......

He then wanted to check everything again....even though I had just chatted with him... then I understandably got a bit angry... he can't forget our whole chat within a minute!!!!!!!!!!!!!!!!

I then wrote him all the information myself...then he said that's not how he asks me for every bit of information....


So this is how you are treated after such loyalty...you are dependent on the arbitrariness of an employee...very very weak LeoVegas...

Just for the record: more than one employee can work in support. Are you sure it was the same person? Was the name the same? You also have to remember that they always do a data check, regardless of whether you were there 2 minutes ago. You were kicked out of the chat and theoretically it could have been someone else.

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TomausGraz
Visitor

LeoVegas - pure disappointment...

15th Apr. 2024, at 04:50 pm CEST#13
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@frapi..yes same name and profile photo...

I have to say something like that has never happened to me in all the years there before...

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frapi07
Elite

LeoVegas - pure disappointment...

15th Apr. 2024, at 04:56 pm CEST#14
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TomausGraz wrote on April 15, 2024 at 4:50 pm: @frapi..yes same name and profile photo...

I have to say something like that has never happened to me in all the years there before...


I understand, but I can tell you that it is correct. They always have to verify your identity. It's no different when you call somewhere. They also want to know your date of birth, address and other details ^^

As for the rest: it's not nice to be treated like this as a customer and not get a bonus after depositing so much. I can understand you there. Maybe you'll take the consequences and at least stop depositing with them.

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TomausGraz
Visitor

LeoVegas - pure disappointment...

15th Apr. 2024, at 06:14 pm CEST#15
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@frapi..what also annoyed me was after I wrote him all the information again at once, he said that's not how it works and wanted to ask everything again exactly..then it was enough for me..you should just have a bit of feeling for good customers and not fool them..I'm very patient anyway

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