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Online Casinos in general: King Billy outstanding deposits

Topic created on 18th Feb. 2023 | Page: 1 of 1 | Answers: 4 | Views: 956
Sonnenscheinchen

King Billy outstanding deposits

18th Feb. 2023, at 01:43 am CET#1
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Hello you out there:)

Have problems with King Billy Casino for some time.

Outstanding deposits are NOT credited to my player account.

By chance I have now once completely scoured my account, since I had not played there for a long time for this reason.

And it happened again!

Then I became aware and went once in my transaction history.

Almost 500.00 EURONES outstanding?

Had contacted King Billy, quite a few mail traffic.

I would like this to be credited.

I got the following answer:


Please let me explain that a Deposit in status is not always debited from the player's bank account.

Please let me also clarify that we rely on our external payment providers for deposits and cannot predict situations where they have problems on their side.

These pending deposits are already unsuccessful, just the transaction status has not been changed. Don't worry about it, sometimes it happens, but our system recognizes them as unsuccessful. I can assure you that these pending deposits will not be deducted from you in the future. This can happen if you make a deposit attempt, but for some reason a deposit transaction was not completed.

If you state that all these deposits from 2021 onwards were deducted from your bank account and never credited to your casino account, then please provide us with proof of this, such as a PDF bank statement or a screenshot with the transaction reference number visible.

Hmmmmmm, what should I make of this?

I use online banking--logic--that went down right away, but nothing ever came back!

And now?

Thanks for your comments:)






This post has been translated automatically

upola
Legend

King Billy outstanding deposits

18th Feb. 2023, at 11:25 am CET#2
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Liked this post: Avatar von TWiSTeD TWiSTeD
How now, you have 500 euros outstanding and notice that only now?
When was the last time you played there?

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denyo123
Experienced

King Billy outstanding deposits

18th Feb. 2023, at 11:56 am CET#3
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Well, I would just do exactly what they ask. Send bank statements

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MariLane
Amateur

King Billy outstanding deposits

18th Dec. 2023, at 06:05 pm CET#4
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That's completely normal, I've also experienced this at other casinos... The status of your depositor was simply not updated. If it had actually not been credited, you would have noticed it 100 percent immediately...

Such nonsense xD

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Comingsoon19
Experienced

King Billy outstanding deposits

19th Dec. 2023, at 07:44 am CET#5
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This is also the case for me in other casinos. Failed or canceled transactions are always listed as pending, sometimes even as successful. Even though they were canceled.

It really seems to be related to the status. As this does not change. You can use your online banking to check whether these payments have been debited from your account. If so, they should of course be credited to your game account.

VG

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