Privacy settings

We use a number of cookies on our website. Some are essential, while others help us improve our portal for you.

Privacy settings

Here is an overview of all the cookies we use. You can choose to accept whole categories or view more information and select only certain cookies.

Essential (6)

Essential cookies enable basic functions and are necessary for the website to function properly.

Statistics (3)

Statistics cookies collect information anonymously. This information helps us to understand how our visitors use our website.
If the statistics cookies are subsequently deselected, they will remain on the computer until the expiry date. However, they are neither updated nor evaluated.

Online Casinos in general: JonnyJackpot excludes me from bonus offers

Topic created on 26th Dec. 2019 | Page: 1 of 2 | Answers: 13 | Views: 3,696
Nick1895
Expert

JonnyJackpot excludes me from bonus offers

26th Dec. 2019, at 07:54 pm CET#1
0 Likes

Nobody has liked this post so far
Hi, to my amazement I received an email from Jonnyjackpot earlier which includes the following


Following a review of your account we have decided to no longer offer you Bonuses or promotional offers. This exclusion from bonuses is extended to include all casinos across the entire network.

Please note that you will still be able to use all your current active accounts on the network as per usual. However, you are no longer permitted to open any further accounts on the network effectively immediately. If you attempt to open any further accounts on the network they will be terminated and any funds accumulated will be confiscated (and your deposits will be returned). Below please find a list of casinos that are on the network: https://secure.gamblingcommission.gov.uk/PublicRegister/Search/Detail/52894

If you feel that an error has been made please contact us and the decision will be reviewed.
Regards

Account Team



After the chat could not help me with this, and only referred me to the email with the note "I would have abused the bonus system" I was quite p**sed... I Deposit weekly 1-3 times in this casino, always 20-30 euros and play with 100% bonuses, which are 35x to implement. In the last 4-6 weeks I have been quite lucky, as I have deposited a total of just under 220 euros and have brought about 1500 euros to the payout ... (3x around 400 euros and the rest between 50-100 euros). Currently I also still have an open payout of 120 euros from yesterday and deposited again today, but without successful payout. I always play 0.2 - 0.4 cents (never higher) and always my 5-8 favorite slots. I never touch Live Casino or similar, so I cannot have violated any bonus conditions. If a slot does not pay after 50 autospins, I restart it or change the game, which is absolutely not forbidden! Partially I sit then in the evening between 4-6 hours at the Wagern with these bets. Therefore, the question: Has anyone of you ever experienced something like this there or with this group? By the way, I deposited another 20 euros each at 2 other casinos of this group today, of which also only a deposit of 60 euros came to fruition, because it was a No Sticky Bonus. I have now replied to the mail but find it a bottomless impudence, as you are treated as a well-paying customer there and any things are alleged in the direction of bonus abuse.

This post has been translated automatically

Gonzo
Rookie

JonnyJackpot excludes me from bonus offers

26th Dec. 2019, at 09:31 pm CET#2
0 Likes

Nobody has liked this post so far
Nick1895 wrote on 12/26/2019 7:54 pm: a bottomless cheek

Well there you stack a little high. Often the German translation is just a little harsh, abuse means in the case, not used in the sense of bonus promotions.
Why should a casino constantly offer you something if you only make plus?
Customer is only king when he loses!
But do not worry, immediately come a few users who say that there are 1000 other casinos, etc

This post has been translated automatically

MarcT22186
Expert

JonnyJackpot excludes me from bonus offers

26th Dec. 2019, at 09:41 pm CET#3
0 Likes

Nobody has liked this post so far
Nick1895 wrote on 12/26/2019 7:54 PM: Hi, to my amazement I received an email from Jonnyjackpot earlier which includes the following


Following a review of your account we have decided to no longer offer you Bonuses or promotional offers. This exclusion from bonuses is extended to include all casinos across the entire network.

Please note that you will still be able to use all your current active accounts on the network as per usual. However, you are no longer permitted to open any further accounts on the network effectively immediately. If you attempt to open any further accounts on the network they will be terminated and any funds accumulated will be confiscated (and your deposits will be returned). Below please find a list of casinos that are on the network: https://secure.gamblingcommission.gov.uk/PublicRegister/Search/Detail/52894

If you feel that an error has been made please contact us and the decision will be reviewed.
Regards

Account Team



After the chat could not help me with this, and only referred me to the email saying "I would have abused the bonus system" I was quite p**sed... I Deposit weekly 1-3 times in this casino, always 20-30 euros and play with 100% bonuses, which are 35x to implement. In the last 4-6 weeks I have been quite lucky, as I have deposited a total of just under 220 euros and have brought about 1500 euros to the payout ... (3x around 400 euros and the rest between 50-100 euros). Currently I also still have an open payout of 120 euros from yesterday and deposited again today, but without successful payout. I always play 0.2 - 0.4 cents (never higher) and always my 5-8 favorite slots. I never touch Live Casino or similar, so I can't have violated any bonus conditions. If a slot does not pay after 50 autospins, I restart it or change the game, which is absolutely not forbidden! Partially I sit then in the evening between 4-6 hours at the Wagern with these bets. Therefore, the question: Has anyone of you ever experienced something like this there or with this group? By the way, I deposited another 20 euros each at 2 other casinos of this group today, of which only a deposit of 60 euros came to fruition, because it was a No Sticky Bonus. I have now replied to the mail but find it a bottomless impudence, as you are treated as a well-paying customer there and any things are alleged in the direction of bonus abuse.

To me, your actions sound a lot like the following:

Promo Terms
2.4
- Depositing and withdrawing funds shortly after with the intention to abuse the promotion. For example, deposit funds to receive free spins, and then wager your deposit just over 1 time your deposit value, initiate a withdrawal to not fall foul of clause 9.3 of the Website Terms, and then initiate your free spins;

This is a standard term for bonuses. You may not withdraw and deposit with bonuses. Especially not if the transactions are on the same day or if a withdrawal is still open
Every casino has this rule, the withdrawal does not even have to be linked to a bonus

This post has been translated automatically

Nick1895
Expert

JonnyJackpot excludes me from bonus offers

26th Dec. 2019, at 10:00 pm CET#4
1 Like

Liked this post: Avatar von tEquilA tEquilA
The subject of Bonus abuse has told me the employee in the German chat. On the subject of Deposit / withdrawal: At Jonnykackpot I deposited on 25.12 20 euros with a 100%, on the same day converted after 3-4 hours and 120 euros brought to the payout. Today I deposited again 20 euros and did not manage to convert the bonus... so far so good. Nothing wrong done. At SlotPlanet (same group) received a 200% bonus today, deposited 20 euros, after I was at 80-100 euros after an hour and noticed that I have ventured 0%, I noticed that it was a non sticky bonus. I then asked SlotPlanet in the chat and he told me: You can withdraw 49.50 euros, but the 40 euro bonus will then expire. The e-mail came from Jonnyjackpot, not from Slotplanet! If I had done something wrong at Slotplanet, the mail would have come from them despite the same group and the employee in the chat would not have pointed out to me that is a Non Sticky Bonus that can be paid out at any time

This post has been translated automatically

MarcT22186
Expert

JonnyJackpot excludes me from bonus offers

26th Dec. 2019, at 10:31 pm CET#5
0 Likes

Nobody has liked this post so far
Nick1895 wrote on 26.12.2019 at 22:00: The subject of Bonus abuse told me the employee in the German chat. On the subject of Deposit / withdrawal: At Jonnykackpot I have deposited on 25.12 20 euros with a 100%, the same day converted after 3-4 hours and 120 euros brought to the payout. Today I deposited again 20 euros and did not manage to convert the bonus... so far so good. Nothing wrong done. At SlotPlanet (same group) received a 200% bonus today, deposited 20 euros, after I was at 80-100 euros after an hour and noticed that I have ventured 0%, I noticed that it was a non sticky bonus. I then asked SlotPlanet in the chat and he told me: You can withdraw 49.50 euros, but the 40 euro bonus will then expire. The email came from Jonnyjackpot, not from Slotplanet! If I had done something wrong at Slotplanet, the mail would have come from them despite the same group and the employee in the chat would not have pointed out to me that is a Non Sticky Bonus that can be paid out at any time.

Sticky, Non-Sticky is completely irrelevant.
The problem and the breach of the rules is the following:

You still have an open withdrawal from yesterday and have made a deposit with bonus.
This is already an abuse of the promotion. You would have had to either cancel your withdrawal and continue playing with the money or deposit without the bonus.

If this was the first time it crossed, you can save on that with a few nice words maybe. If this has happened more often in the past, then RIP Bonuses in their casinos

This post has been translated automatically

Nick1895
Expert

JonnyJackpot excludes me from bonus offers

26th Dec. 2019, at 11:10 pm CET#6
0 Likes

Nobody has liked this post so far
Okay, that was completely new to me until now, that it is forbidden. Occurs with me actually regularly in various casinos that I still make a Deposit with bonus despite an open withdrawal. Since there have never been problems or anything else. Especially since it is then also dubious on the part of the casino to offer me a new 100% offer shortly thereafter. Nevertheless, you can first point out friendly, instead of directly so rauszuhauen a mail. Is not now so that I have played with a higher MaxBet or have applied any bugs whatever. Understand of course your point, yet such a thing is absolutely brazen as a paying customer. Have there namely before my lucky streak, if you can mention that at such amounts at all, left some money there. I'm curious what comes as an answer, but as I know OCs meanwhile, gives there anyway only a XY REPLY mail with sobering reaction...

This post has been translated automatically

Meinereiner
Rookie

JonnyJackpot excludes me from bonus offers

27th Dec. 2019, at 01:07 pm CET#7
0 Likes

Nobody has liked this post so far
I really like to play there, because the odds are better at the moment than in my other regular casinos. However, I usually only pay out wins over 250 euros there.



Lg Meinereiner

This post has been translated automatically

x****Y

JonnyJackpot excludes me from bonus offers

27th Dec. 2019, at 01:15 pm CET#8
1 Like

Liked this post: Anonym
Meinereiner wrote on 27.12.2019 at 13:07: I really like to play there, because the odds are better at the moment, than in my other regular casinos. However, I usually only pay out wins over 250 euros there.



Lg Meinereiner

and what does this contribute to the topic?

This post has been translated automatically

Meinereiner
Rookie

JonnyJackpot excludes me from bonus offers

27th Dec. 2019, at 02:24 pm CET#9
0 Likes

Nobody has liked this post so far
Seniorfips wrote on 12/27/2019 at 1:15 pm
and what does this add to the topic?

Oops, sy there the bottom part went bye bye🙄🙄🙄

... .Deposits when pending payout I never operate, as I have also been excluded from Bonuses by a casino!

Lg

This post has been translated automatically

derzweifel
Experienced

JonnyJackpot excludes me from bonus offers

27th Dec. 2019, at 05:27 pm CET#10
0 Likes

Nobody has liked this post so far
In my opinion, the whole thing has nothing to do with deposits while withdrawals are open, White Hat Gaming simply bans players who idR only play with Bonuses if they win too much / too often. I am also banned there for a long time, it's a pity but it's their decision whether they want to give me bonuses or not - a right to bonuses (as it sounds in the contribution of the TE) you certainly do not have. I for my part play now just somewhere else

LG

This post has been translated automatically

Hot Topics22nd Nov. 2024 at 02:47 am CET

Casino Games
0
Offline Casinos
0
Inside
0

GambleJoe Team

Profile picture of JulianJulian
Community-Manager / Complaint SpecialistProfile picture of CounterCounter
Software developerProfile picture of MatthiasMatthias
Project manager
Profile picture of DanielDaniel
Founder

Community Forum-Moderators

Members who assist the GJ team in moderating the forum.
Profile picture of AndreAndre
Profile picture of gamble1gamble1
Profile picture of Langhans_innenLanghans_innen
Profile picture of SaphiraSaphira
GambleJoe is aimed exclusively at user whose allowed to play legally with his current location in online casinos and does not violate the current law.
It is the responsibility of the user to inform himself about the current legal situation. Gambling is prohibited for children and adolescents under the age of 18.
GambleJoe is a registered trademark with the EUIPO of GJ International Ltd.
© 2012-2024 GambleJoe.com
✕

Forgotten your password?

Create a new password here

  • 1. Fill in the 3 fields carefully and click on the green button
  • 2. Check your email inbox for a message from GambleJoe
  • 3. Click on the confirmation link in the email and your new password will be active immediately