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Online Casinos in general: Inside Online Casinos - Your questions, my answers (ex-casino operator faces your questions) (Page 8)

Topic created on 19th Jun. 2023 | Page: 8 of 9 | Answers: 129 | Views: 16,559
nova82
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Inside Online Casinos - Your questions, my answers (ex-casino operator faces...

27th Jun. 2023, at 06:19 am CEST#106
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Peter8 wrote on 25.06.2023 at 20:57: What means in numbers for you few players or many players?

And what about transparency? Does one know as an employee who owns the casino or is that disguised?

Cool of you that you talk about it here, what made you do it?

good morning @peter8,


few players usually meant having under 50-100 active players at a time. those were the early days and usually in the very late night hours or afternoons between 2pm to 5pm.

regarding transparency - if you have employees they usually know about it. especially if you work with a MGA license there is a lot of transparency. also you always have the possibility to look in the company register on malta. it looks different if the company is too nested and for tax reasons has LLC in uk, ltd in cyprus or somewhere else. this was for example the case with genis global because the ultimate owner was based in australia (a family holding).

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nova82
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Inside Online Casinos - Your questions, my answers (ex-casino operator faces...

27th Jun. 2023, at 06:26 am CEST#107
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Peter8 wrote on 26.06.2023 at 14:27:

That's right, at bwin Poker and betsson Poker Clint you could also see the players, Casino Club is also one of them. But the aussage that when few are online, the more gewonnenen is, has aroused my interest.


How does it work with the platform, let's say the casino has 10 providers, what kind of meta data do the providers have and can providers share this with the others? Or can a slot act dynamically and distribute wins and losses.


If I Deposit 100 euros
make 5k turnover in the end lose everything
How do you calculate the distribution of the money? Do you get money from the Provider because of the 5k turnover, or does that not matter, because the casino pays the provider fixed?

Have already Bock son casino to have😂


either you have ne aggregator platform (so a platform that you use vo an external provider) on the already massive game providers are integrated. or you use a specially developed platform for this and integrate the individual providers based on their specifications themselves. the data is not shared among the providers! also the slot works dynamically because here really only the RNG takes effect. it only becomes dynamic if you have a provider integration and there are local Jackpot slots and you operate for example 10 brands. then the local jackpot is distributed over all brands (also with some white label providers).


if you deposit 100€ and end up with 5.000€ on your player account and gamble it all away again, it depends on which Slot machines (i.e. provider).

if you made the 5k with your 100€ at a netent slot and gamble it away again at the netent slot, then the casino pays the provider fees on the "net loss" of 100€. however, you have to keep in mind that the calculation is made on a monthly basis.

if you play the 5.000€ at slots of other providers it will be more expensive for the casino. because then the provider share is paid on the total sum.

i honestly don't know any casino that pays a fixed amount to a provider. of course, depending on the provider, there can be certain minimum costs per month (for us it was around 1,000€ per provider on the whitelabel platform) plus 6 - 12% of the net losses of a player to this provider.

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nova82
Rookie

Inside Online Casinos - Your questions, my answers (ex-casino operator faces...

27th Jun. 2023, at 06:46 am CEST#108
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Liked this post: Avatar von chilliy chilliy

Slavefighter wrote on 06/26/2023 at 19:38: Hello Nova82 and thanks in advance for your detailed answers.

Actually have a few questions:

1. How does it work when customers arrive in chat and say " Then I turn to the MGA" because you are just a Stupid Casino.
(Had myself 3 cases in my career (including with Caro here) and all 3 "won" . How is the procedure in general of the MGA or others, they really hit the casino on the fingers?

2. Does their data with authorities or other institutions or why does a casino after ages on the Trichter you so political person to title. (Typical payout delay tactics)?

3. The mystery of the double IP and the denied payout?! I think I remember some cases from the N1 universe, but I know myself ls IT Admin, double IP "does not really work"? Is this the typical "I annoy the customer because I do not want to pay him his win"?

4. How did you expose fraudsters, you are not through the CRM or similar and have checked everything manually ?!
( I'm only interested in the technical aspect, if you can and are allowed to talk about it)

5. Do casinos work together across the board, so to speak with ner kind of Blacklist or other things?

6. Earlier, especially Wildz at the time, has transfers in under 10minuten rausgehauen, today you can classify 48std as usual, rather longer.
Is that due to the mass of players or why has that changed so extreme

Should be enough for now

Greetings

Slave

hi @slavefighter,


1. we almost never had any problems with the MGA. we were always able to solve problems in-house. there were a few times when players contacted the MGA. most of the time it was about refunds of deposits due to Gambling addiction or a la "i got locked out but was able to open a new account and Deposit anyway". the MGA has developed positively in this respect. in the early days, player inquiries were often not handled satisfactorily. we had a few visits from the MGA on site - but you had always registered beforehand. it was always about compliance issues.

2. data matching with authorities did not take place. the MGA has the right to access the data at any time (if you have an MGA license). however, we had several requests from the FIAU in Malta (Financial Intelligence Analysis Unit) for data of some players to combat money laundering and also requests from other countries that were handled by the FIAU. it was always about money laundering requests (initial suspicion or even ongoing proceedings). There were some PEP (politically exposed persons) and the KYC was always super difficult with them. however, we did not delay payouts at any time, unless there were really some questions about higher transactions (for example, there were players who had deposited 10k, converted it 3 times and paid it out again. this makes you a bit suspicious and you are also obliged to report such players).

3. you are right with the double IPs, technically not possible. however, we had some cases where the players got a dynamic IP from the mobile Provider, which was then assigned to another player after a few days with another player. duplicate IPs can often be a problem when playing on a cell phone or tablet and not on one's own wifi. or when accessing a public wifi. in my experience, however, there are definitely casinos that do not want to pay out winnings and then refer to the IP pasus in the terms and conditions, according to the motto "the casino's decision is a final decision.

4. if you have a good backend, then you will be informed about a certain pattern or play behavior. we could (not at the beginning but after further development of the platform) for example see when a player with a bonus has delayed a bonus round to then cash out the winnings after the bonus expires. there was then always red highlighted field in the record. but i have to say honestly, I also like to click myself times ne hour through game rounds, deposits and withdrawals and activated bonuses. of course, the biggest problems are always with Bonus abuse and i'm sure we had months where we paid out far more than a player was entitled to. thanks to AI, however, you have a lot more options nowadays, especially if you use your own platform and expand it according to your requirements. if a player normally pays in 5 x 10€ per month and then suddenly arrives with 10 x 500€, the alarm bells start ringing. however, the systems differ from provider to provider. many casinos also have their own fraud department that is dedicated to this topic.

5. a blacklist or blocking file can usually only be found within a casino group or a whitelabel provider. i don't know of any cases - especially not in malta - because you could also get problems here from a data protection point of view.

6. i have already mentioned the topic of withdrawals. on the one hand, it can be due to a casino being overtaxed, a game history being checked or not enough cash being available in a payment method to process the withdrawal request in a timely manner. especially with Neteller and Skrill, this is complicated because you cannot have a negative balance with them. to do this, you have to make a bank transfer yourself to top up the casino's e-wallets. this can be problematic, especially on a Friday, because the money is not credited to you until Monday afternoon. of course, new casinos also try to process payouts quickly and easily at the beginning in order to retain customers. new players or highrollers in particular usually receive payouts more quickly.




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R3hab
Elite

Inside Online Casinos - Your questions, my answers (ex-casino operator faces...

27th Jun. 2023, at 11:22 am CEST#109
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Liked this post: Avatar von nova82 nova82
@nova82 cool guy thanks for the answers
Mega that you are bissle enlightened and not always have to speculate^^

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chilliy
Amateur

Inside Online Casinos - Your questions, my answers (ex-casino operator faces...

27th Jun. 2023, at 11:33 am CEST#110
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Liked this post: Avatar von nova82 nova82
Finds also really great to hear the other side and also all the information that comes across. Is certainly very helpful for one or the other. Class👍

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Slavefighter
Rookie

Inside Online Casinos - Your questions, my answers (ex-casino operator faces...

27th Jun. 2023, at 02:23 pm CEST#111
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Liked this post: Avatar von nova82 nova82


I also thank you for the detailed answers.
It is not a matter of course to take the time.


Greetings

Slave

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nova82
Rookie

Inside Online Casinos - Your questions, my answers (ex-casino operator faces...

27th Jun. 2023, at 02:29 pm CEST#112
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super happy to thank you for your feedback.

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Pat1991
Top Member

Inside Online Casinos - Your questions, my answers (ex-casino operator faces...

27th Jun. 2023, at 02:44 pm CEST#113
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Liked this post: Avatar von GoodFellas GoodFellas
Hello nova82,

what does a casino understand by "bonus abuse" in this day and age?

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nova82
Rookie

Inside Online Casinos - Your questions, my answers (ex-casino operator faces...

27th Jun. 2023, at 03:53 pm CEST#114
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Pat1991 wrote on 06/27/2023 at 14:44: Hello nova82,

what does a casino mean by "bonus abuse" in this day and age?

hi @pat1991,


bonus abuse is evaluated differently depending on the casino. but here are a few points that we had paid attention to:

1.) if a bonus is claimed multiple times by multiple registrations
2.) if a player only claims Bonuses and only ever makes the minimum deposit
3.) delaying game rounds (i.e. starting the free spins or bonus round with bonus funds, but closing the window before the bonus round is completed in order to start the bonus round again and get rich)
4.) certain and conspicuous play patterns (for example, if you play with 0.10 € and then land a big win and would continue to play with 5 € max-bet. is generally not prohibited but a casino can also interpret this as a play pattern and therefore cancel your bonus and the winnings achieved - if they aim to do so)
5.) exploit errors (for example, there were a few times that there were problems with the bet level and the coin value. there were then some players who have easily made a higher bet than the minimum bet because it was displayed incorrectly in the game and have taken advantage of this error)

nowadays, a Bonus abuse could also be present if your player account has a certain margin and the deposits are compared with the bonuses received. therefore, there are often no more bonuses with a Provider until you have reached this margin again.

i even know a casino that has refused a Cashback, because in the terms and conditions it is explicitly mentioned that if the ratio between Deposit and bonus is not balanced, the casino reserves the right to award no more bonuses.

to a player, this is certainly always a bit of a mystery and difficult to comprehend. but in general, you can assume that most casinos award between 16-20% in bonuses (based on total deposits) and that this is still an enormous cost factor. i had already pointed this out in previous posts, but i'm happy to repeat it again.

you deposit 100 euro and get a 100% bonus from a casino. ergo - you play with 200€. if you lose this amount, then the casino pays the % to the game provider. with the awarded bonus, the casino also pays, but usually gets a 20% bonus discount on it.

Bonus abuse credit and debit cards
There was also around 2018, 2019 if I remember correctly, an awesome bonus abuse based on a technical problem of a payment provider. There were to my knowledge 5 or 6 major casinos in Malta affected. This involved prepaid debit cards and credit cards that had mistakenly confirmed a transaction (i.e. via the payment provider). This quickly made the rounds and especially players from Eastern Europe had been able to deposit up to 100,000€ during this time and the transaction was confirmed as positive. Until the payment provider was able to determine the problem itself, 2 weeks passed and also we as the operator had already been pleased about the exploding revenues. The goal was to gamble away the money in order to claim bonuses (cashback, goodwill bonus, etc.) since there were fewer or hardly any questions asked when a payout was made afterwards.

As you can see, there are many possibilities and that is why every good casino has its own fraud department.

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Anonym

Inside Online Casinos - Your questions, my answers (ex-casino operator faces...

27th Jun. 2023, at 05:11 pm CEST#115
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nova82 wrote on 27.06.2023 at 15:53:


4.) certain and conspicuous playing patterns (for example, if you play with 0.10€ and then land a high win and would continue to play with 5€ max-bet. is generally not prohibited but a casino can also interpret this as a playing pattern and therefore cancel your bonus and the winnings achieved - if they aim to do so)

Let's take the extreme case that someone takes a 100% Deposit bonus with 100€ deposit, and then first loses 5000x (50€) on 1 cent per spin, then loses another 1000x on 5 cents, and with the remaining 100€ he plays at once on 2€ per spin and lands a 2000x hit. He then lets the wager run down to 20-40 cents.


Would you have given this person a payout of a few k, or would you have dismissed this as Bonus abuse?

As it sounds, a casino can theoretically declare everything as a game pattern (unless you really only play 1 limit all the time), but in practice does it rather rarely, in order not to get too bad a reputation? So about right?

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nova82
Rookie

Inside Online Casinos - Your questions, my answers (ex-casino operator faces...

27th Jun. 2023, at 05:23 pm CEST#116
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SlottiKarotti wrote on 06/27/2023 at 17:11:
Let's take the extreme case that someone takes a 100% Deposit bonus with 100€ deposit, and then first loses 5000x (50€) on 1 cent per spin, then loses another 1000x on 5 cents, and with the remaining 100€ he plays at once on 2€ per spin and lands a 2000x hit. He then lets the wager run down to 20-40 cents.


Would you have given this person a payout of a few k, or would you have dismissed this as Bonus abuse?

The way it sounds, a casino can theoretically declare everything as a game pattern (unless you really only play 1 limit all the time), but in practice does it rather rarely, in order not to get too bad a reputation? Is that about right?

hi @slottikarotti,


no, everything is in the green area and we never had problems with such stakes or withheld payouts. if someone already uses the maximum bonus amount - in this case the 100% bonus - we always paid out afterwards with the ulterior motive that the player will also deposit again.

however, if you would use a 100% bonus of max 100€ and only deposit 5€ (so with 10€) and play the same tactics, then it may well be that a casino makes you wait a little longer. we had at least never handled it that way and especially with new players made sure that wins are paid out quickly and easily. however, that is up to each Provider itself how it proceeds.

the background is also that deposits and withdrawals cause costs. if you assume an average of 2.5% (with e-wallets often much more with 3-5%), you have especially with low-rollers the problem that they constantly deposit and withdraw and thus cause significant costs. because if it is a 10 € deposit and you pay out 20 € again, we are already at 0.75 € transaction costs. then you deposit again, pay out 15 € and continue, then there can be quite quickly times 10-15% transaction costs for a casino.

for this reason, the deposit / bonus factor is also much lower because the casino often has much more costs to cover with such players.

besides the game patterns, you will always find this part in the terms and conditions of many providers that a final decision can not be appealed. i myself find this quite borderline because I also like to play (whether online, in the casino malta or also like to times on vacation if there is a casino there). that's exactly why we took a different approach, because as a casino operator we always made decisions from the player's point of view.

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zocker0815
Top Member

Inside Online Casinos - Your questions, my answers (ex-casino operator faces...

27th Jun. 2023, at 05:23 pm CEST#117
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quote:
4.) certain and conspicuous patterns of play (for example, if you play with 0.10€ and then land a big win and continue to play with 5€ max-bet. is generally not prohibited but a casino can also interpret this as a pattern of play and therefore cancel your bonus and the winnings achieved - if they aim to do so)


ahm, this rule would only make sense to some, if I say times the automats ausschütten start, and you play low stakes, and if you win what high switch up ?

or for what is the rule do not understand the sense of it, or where is this a pattern?


Edit by Julian: font color has been adjusted

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nova82
Rookie

Inside Online Casinos - Your questions, my answers (ex-casino operator faces...

27th Jun. 2023, at 05:29 pm CEST#118
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zocker0815 wrote on 27.06.2023 at 17:23: quote:
4.) certain and conspicuous play patterns (if you play for example with 0,10€ and then land a hogen profit and with 5€ max-bet would continue to play. is generally not forbidden however a casino can interpret this also as play pattern and cancel you therefore your bonus and the obtained profits - if they aim at it)


ahm, this rule would only make sense to some, if I say times the automats ausschütten start, and you play low stakes, and if you win what high switch up ?


or for what is the rule do not understand the sense of it, or where is the pattern?

usually there are in many terms and conditions sentences like " if we notice a conspicuous gaming behavior or a gaming pattern, we reserve the right to cancel a bonus and exclude a player from further bonus offers ".


in other words, many casinos can decide for themselves what constitutes a conspicuous pattern and how they define it and are not accountable to you. you will not have such problems at almost all or at least most MGA casinos or even casinos that have a GGL license.

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Anonym

Inside Online Casinos - Your questions, my answers (ex-casino operator faces...

27th Jun. 2023, at 05:45 pm CEST#119
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Thanks nova, for the quick answer. But for crypto withdrawals, the costs for the casino should be much lower, or am I wrong?

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nova82
Rookie

Inside Online Casinos - Your questions, my answers (ex-casino operator faces...

27th Jun. 2023, at 05:49 pm CEST#120
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SlottiKarotti wrote on 27.06.2023 at 17:45: Thanks nova, for the quick reply. With crypto withdrawals, the costs for the casino should be much lower, or am I wrong?

you are absolutely right. however, you also need a payment Provider to process the payments. because each player and each cryptocurrency must be assigned its own wallet (i.e. one must be generated) in order to process and assign the incoming and outgoing transactions. the transaction costs are usually less than 0.5%. depending on the volume of the payments, even less.

for this reason, you will usually find better or at least recurring Bonuses (weekly/monthly) offered to you at casinos that mainly use cryptos.

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