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Online Casinos in general: Incompetent support at Cashimashi

Topic created on 03rd May. 2020 | Page: 1 of 1 | Answers: 2 | Views: 1,311
Karateschnitzel85
Rookie

Incompetent support at Cashimashi

3rd May. 2020, at 02:06 pm CEST#1
1 Like

Liked this post: Avatar von gagapapamama gagapapamama
Hey, have you ever had the experience that the support at CashiMashi is apparently totally incompetent? I've registered there yesterday times after months the first time again.as a precaution I still looked to see if I have perhaps any active limits set before I Deposit money.no limits, so 12 euros (um.the money was also directly credited and I wanted to play a round.I bet on Bonanza 20cent and got the message "Your balance is not enough"...ok, again out and reopened...again the same.I tried several games, and each time the same message that my balance is not enough, although yes 12 euros were on it.The first time wrote to support and got the standard answer: "Delete cookies etc" (has never helped, but still tried)...Then it said I should try other games, but I have already tried several times...Support could not explain it, because they could also see the balance and also see that no limit is active.They give the far to the "tech team" and they would get back to me.Yesterday evening then again contact support and wiederbdie same conversation and they same suggestions...
then they said I should try to set a loss limit which is so high that I would not reach it.maybe that would work then.OK, set loss limit to 500Euro per day, tried again and again nothing...contacted support again, explained everything, same maintenance and then the request that I should wait for you answers from the tech team...today got the answer from the tech team...Since I have a loss limit of 500 euros a day active, I can not make any more bets!If they had taken 2 minutes, they would have seen that I have not bet a cent for months and therefore can not have reached the limit! So again Support angeschreibe and explained everything and again the same conversation and the same suggestions...
Then I asked if they can not just transfer the money back to me, because I apparently can not bet anything anyway...A payout is only possible from 20 euros and the deposited amount must first be converted.suggestion from support:" I should try to play the 12 euros to 20 euros high, then it should work with the payout!?!?!?Has the even something grasped????Now I'm waiting again that I get a mail from the tech team, where they explain to me that I have my loss limit of 500 euros a day!

This post has been translated automatically

Anonym

Incompetent support at Cashimashi

3rd May. 2020, at 10:34 pm CEST#2
3 Likes
You should not overburden such a support, just come there with a problem, that's too much . Such a support is always there for you, but only if there are no problems to solve.

This post has been translated automatically

Herr_D
Amateur

Incompetent support at Cashimashi

4th May. 2020, at 07:38 am CEST#3
1 Like

Liked this post: Avatar von Karateschnitzel85 Karateschnitzel85
MatthiasderDicke wrote on 03.05.2020 at 22:34: You should not overburden such a support, just come there with a problem, that's too much . So a support is always there for you, but just only if there are no problems to solve .

How true

This post has been translated automatically

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