Online Casinos in general: Ikibu Representative - Here to help everyone! (Page 3)
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GambleJoe Team
Julian onlineCommunity-Manager / Complaint Specialist
CounterSoftware developer
MatthiasProject manager
DanielFounder
Community Forum-Moderators
Members who assist the GJ team in moderating the forum.
Andre
gamble1
Langhans_innen
Saphira
Ikibu Representative - Here to help everyone!
Nobody has liked this post so far
A sensible step, which shows that Ikibu is open to criticism and is seriously trying to establish a good online casino. I honestly did not expect this. Great praise for this!
I would also like to make a suggestion for improvement - the most important suggestion for improvement ever:
In your bonus turnover conditions I also read something about a €5 rule (like many Online Casinos have). With this rule there is only trouble in the long run and if you are unlucky, then a player with bonus wins a lot of money and complains here in the forum and also in international forums. And that will destroy your reputation so badly that you will think you are in hell.
You don't have to abolish the 5€ rule (although that would be desirable) but you can take an example from Videoslots or SlotsMillion. Deposit 50€ at SlotsMillion and test how they have implemented the 5€ rule. This allows (technically) inexperienced players not to play with more than 5€ while Bonuses are being converted. So there will be no complaints about it and your reputation and trust will increase.
In the worst case, without this improvement, the following can happen to you: https://www.gamblejoe.com/forum/online-casinos/beschwerden/betrug-adlercasino-verweigert-auszahlung-225000eur-aus-jackpot-gewinn--5200/
The sad thing is that this casino group (L&L Limited) is actually good. There are hardly any complaints on the web and this one on GambleJoe was the first complaint but it's a tough one. Although these casinos are not better or worse than others but the high sum that was not paid to the player shocks just - and all casinos of L&L Limited now suffer from it heftigst!
This rule, if not implemented well, will only bring trouble in the long run. It creates disappointed and angry players and it destroys your reputation and also our reputation because we list you.
You have created a good online casino with a good concept with Ikibu and you are interested in improving yourselves. It would be sad to put this at Risk because of this Maxbet rule.
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Ikibu Representative - Here to help everyone!
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Matthias
Thanks for this Daniel! Actually, we have a technical feature that does not allow players to play higher than €5 when using a bonus. So we have never had this problem.
We had another platform where we didn't have this and it's true that it creates many problems.
We are very happy that we implemented it.
I would also like to announce that withdrawal fees are removed today!
I am very happy to help and welcome everyone to Ikibu!
Wish everyone a nice weekend!
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Ikibu Representative - Here to help everyone!
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Really? Ok, that's great of course. Since I generally play without a bonus, I didn't know you guys had implemented that commendably.
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Ikibu Representative - Here to help everyone!
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Nice that you are so active in our forum Julian, that builds confidence with our community.
Best regards
Matthias
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Ikibu Representative - Here to help everyone!
Nobody has liked this post so far
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Ikibu Representative - Here to help everyone!
Nobody has liked this post so far
Now you just need to offer players a small free bonus to test your casino in "real money mode".
Above all, there should be one for the Gamblejoe members. After all, you introduce yourself here, directly on the platform and explicitly address the members.
Since you do not come empty-handed colleague
Find it good, however, that directly tries or is implemented, that customer feedback / the suggestions for improvement to implement.
So, now here with the incentive so that we can convince ourselves of you
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