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Online Casinos in general: Ikibu Representative - Here to help everyone! (Page 2)

Topic created on 16th Jan. 2018 | Page: 2 of 3 | Answers: 25 | Views: 6,782
PeterPauling
Rookie

Ikibu Representative - Here to help everyone!

24th Jan. 2018, at 05:08 am CET#11
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Have also registered there, also won, which I find very customer unfriendly:
Why should I pay 2.50 euros in fees for the first withdrawal.
Ok better than in a casino where I had to pay about 27 euros for bank transfer, no joke.

In English: When i first payout, why must i pay 2,50 Euro Fee ?

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Ikibu-Julian

Ikibu Representative - Here to help everyone!

24th Jan. 2018, at 10:02 am CET#12
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Hello PeterPauling

Thank you for contacting us!

For Deposit we have 0 € fee, but for withdrawal we have a fixed amount of 2,5 € fee. It is a payment processor fee.

Usually most brands charge a percentage of the withdrawal. To minimize this cost for players, we have set a fixed amount of 2,5 €. This way it won't be bigger if the payout is bigger.

Thank you!

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Anonym

Ikibu Representative - Here to help everyone!

24th Jan. 2018, at 10:25 am CET#13
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Ikibu-Julian wrote on 01/24/2018 at 10:02 AM
Hello PeterPauling

Thank you for contacting us!

For Deposit we have 0 € fee, but for withdrawal we have a fixed amount of 2,5 € fee. It is a payment processor fee.

Usually most brands charge a percentage of the withdrawal. To minimize this cost for players, we have set a fixed amount of 2,5 €. This way it won't be bigger if the payout is bigger.

Thank you!

I am a Low Roller and often only pay out around €20 as well. I am deterred by this high withdrawal fee from playing at your casino again. Wouldn't like to have a good 10% of my win, in fees, every time. Too bad.

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S****8

Ikibu Representative - Here to help everyone!

24th Jan. 2018, at 11:51 pm CET#14
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Ikibu-Julian wrote on 01/24/2018 at 10:02 AM
Hello PeterPauling

Thank you for contacting us!

For Deposit we have 0 € fee, but for withdrawal we have a fixed amount of 2,5 € fee. It is a payment processor fee.

Usually most brands charge a percentage of the withdrawal. To minimize this cost for players, we have set a fixed amount of 2,5 €. This way it won't be bigger if the payout is bigger.

Thank you!

This is a joke or ! In this day and age to still charge fees for ne payout !!!! >:(

Can not register with you anyway because I have locked me on Rizk and you probably belongs together ?
Joreels too !!!

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Hansdampf86

Ikibu Representative - Here to help everyone!

25th Jan. 2018, at 12:10 am CET#15
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Woohoo,

Do not know if I'm just too stupid, or if I have not read correctly again. Have me once registered with you and there was something about 5coins and free spins without Deposit, must now honestly say habs already tried twice went each time not. Soon have no more cell phone numbers

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Anonym

Ikibu Representative - Here to help everyone!

25th Jan. 2018, at 02:17 pm CET#16
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Ikibu-Julian wrote on 01/24/2018 at 10:02 AM
Hello PeterPauling

Thank you for contacting us!

For Deposit we have 0 € fee, but for withdrawal we have a fixed amount of 2,5 € fee. It is a payment processor fee.

Usually most brands charge a percentage of the withdrawal. To minimize this cost for players, we have set a fixed amount of 2,5 €. This way it won't be bigger if the payout is bigger.

Thank you!

Withdrawal fees are out of date. 1000's of other casinos get a payout done without charging a fee to the customer. So why don't you?????
Of course you lose 1000s of potential players who would have left money in your casino. I would let the manager here know that this is extremely counterproductive for your casino and you thereby more miese than profit by this scam makes

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RiverSong
Legend

Ikibu Representative - Here to help everyone!

25th Jan. 2018, at 02:30 pm CET#17
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Ikibu-Julian wrote on 01/24/2018 at 10:02 AM
Hello PeterPauling

Thank you for contacting us!

For Deposit we have 0 € fee, but for withdrawal we have a fixed amount of 2,5 € fee. It is a payment processor fee.

Usually most brands charge a percentage of the withdrawal. To minimize this cost for players, we have set a fixed amount of 2,5 €. This way, if the payout is bigger, it will not be bigger.

Thank you!

the last paragraph, I marked it in bold, is supposed to suggest us that --> most other brands <-- demand much more and we are only with you still in good hands?
had to laugh really, have not paid for years any payout fee and are with many many ocs

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Ikibu-Julian

Ikibu Representative - Here to help everyone!

25th Jan. 2018, at 02:58 pm CET#18
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Hello!

Thank you for the feedback you have posted here.

We have removed the Deposit fees in the past and I am sure we will remove the withdrawal fees as well. I have reported this to management.

I am here to help and we will try to resolve any issues and try to improve with your suggestions.

Other than that, I know we offer a good selection of games and Bonuses through our Journey and Shop.

If you need anything else let me know

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Anonym

Ikibu Representative - Here to help everyone!

25th Jan. 2018, at 03:09 pm CET#19
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If the withdrawal fees are removed, it's a good move and I will certainly Deposit again. Otherwise, certainly not.

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Ikibu-Julian

Ikibu Representative - Here to help everyone!

26th Jan. 2018, at 10:51 am CET#20
1 Like

Liked this post: Anonym
Hello!

Yesterday after reading your opinion about withdrawal fees I talked to the management and we will remove them for Germany.

The change will be applied today or tomorrow. I will post again sometime that it will change.

I am sure the fees will be removed soon for the other countries as well.

Thanks a lot!

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