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Online Casinos in general: I urgently need advice on 3 casinos that keep my deposit

Topic created on 01st Feb. 2021 | Page: 1 of 1 | Answers: 9 | Views: 2,343
Novo1488
Visitor

I urgently need advice on 3 casinos that keep my deposit

1st Feb. 2021, at 09:19 am CET#1
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Moin Moin,

I am desperate and have been arguing with Atlantic Spins, Turbonino and Playland for 3 days.

First I had deposited at Atlantic Spins, there went from the beginning nix only error message after the deposit. Now I'm at the 7 employee who tells me the same, but neither get my Deposit back, nor do you get reasonable answers...

When that didn't work I deposited at Turbonino, they closed the account after the deposit because I am not allowed to play there. I am still waiting for my deposit.

At Playland, deposited 10 euros, made a small win now I can not withdraw. Should deposit again so I can pay out, was the answer...

50 EURO lying at 3 casinos and just keep it ^^

There must be something you can do?

Maybe you know something. Thanks

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Novo1488
Visitor

I urgently need advice on 3 casinos that keep my deposit

1st Feb. 2021, at 09:21 am CET#2
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Atlantic Spins at least make an effort and keep in touch:

Hello R******,

thank you for contacting us at Atlantic Spins.

I formally apologize for the inconvenience and hope for your understanding!

We ask for a little patience.

For more information, please feel free to contact us anytime via online chat, or send an email about contact us.

With kind regards

Lisa R
Account Manager
Atlantic Spins


Edit: Removed useless links

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TranceBabe
Expert

I urgently need advice on 3 casinos that keep my deposit

1st Feb. 2021, at 10:29 am CET#3
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Novo1488 wrote on 01.02.2021 at 09:19: Moin Moin,

At Playland, deposited 10 euros, made a small win now I can not pay out. Should Deposit again so I can pay out, was the answer...

Maybe you know what. Thanks

I can't say anything about Atlantic Spins and Turbonino, because I don't play there. But your Playland problem (if you mean play.land), I can not understand. You deposited, probably without a bonus since you don't mention one. Then you won some money and wanted to cash out. And now you have to deposit again before you can withdraw? Sorry but that sounds a bit strange to me. What reason did they give you regarding the deposit that is still required?

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Hanshanshans
Elite

I urgently need advice on 3 casinos that keep my deposit

1st Feb. 2021, at 11:58 am CET#4
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Maybe there's a minimum payout at Playland and he doesn't have this amount in his gaming account, since he's only talking about a small win. But I don't know Playland, so it's just speculation.

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Hidaruma
Top Member

I urgently need advice on 3 casinos that keep my deposit

1st Feb. 2021, at 12:19 pm CET#5
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Many casinos specify that deposits must first be converted or something like that. Z.b 10 € purely and then with a win immediately 15 or so out again, would then probably not go.

But there I have no idea of. I would never pay out such a small amount. For this I am already too deep in the matter^^

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Anonym

I urgently need advice on 3 casinos that keep my deposit

1st Feb. 2021, at 12:34 pm CET#6
1 Like

Liked this post: Avatar von Sarkasto Sarkasto
and again playland problems and the lawyer is directly at the start....

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Novo1488
Visitor

I urgently need advice on 3 casinos that keep my deposit

1st Feb. 2021, at 03:11 pm CET#7
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I'm a player for 17 years and know very well with bonus etc., I've already nibbled Bonuses a da's yet no limits 😉

... The reason is the Deposit method...
I was offered all methods but was not allowed to use any, according to support. Now I'm supposed to deposit again via Trustly, then I guess you would pay it out. Who guarantees me then that I am not then also rid of the money?

But otherwise I get my deposit and the win also not 🤔

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CasinoReuber
Amateur

I urgently need advice on 3 casinos that keep my deposit

1st Feb. 2021, at 03:59 pm CET#8
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Novo1488 wrote on 01.02.2021 at 15:11: I'm a player for 17 years and know very well with bonus etc., I've already nascht bonis a da gab's yet no limits 😉

... The reason is the Deposit method...
I was offered all methods but was not allowed to use any, according to support. Now I'm supposed to deposit again via Trustly, then I guess you would pay it out. Who guarantees me then that I am not then also rid of the money?

But otherwise I get my deposit and the win also not 🤔

So if you deposited via credit card, I would take screenshots and gather evidence and then request a chargeback, but that will take time if he will be successful at all.

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Novo1488
Visitor

I urgently need advice on 3 casinos that keep my deposit

1st Feb. 2021, at 04:13 pm CET#9
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No instant bank transfer

The money from my bank account can take se, but give me my money back can not se

I even said that the theater onn Keks goes to me and that se should give me my Deposit and the rest I waive halt...

But also does not work

...

I'm still waiting with the Turbonino. There I have been completely verified with papers, then only deposited and then say se, I'm not allowed as a DE there and do not even come into the account. But my money have se still ^^

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Playland

I urgently need advice on 3 casinos that keep my deposit

9th Feb. 2021, at 11:58 pm CET#10
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Hello Novo1488,

i am Jan, an employee at Play.land and would like to help you. Since you deposited with Sofort Überweisung and Sofort does not accept credits from our side, my colleagues have already advised you to make a token amount with another payment method of your choice (with which a withdrawal is also possible). This procedure is also done for the reason of money laundering prevention, which we stand for with our MGA license. Unfortunately, the anti-money laundering policy only allows you to use the same payment method for withdrawal as the one used for deposit.

You can withdraw using ecopays, SafeCharge, Skrill, MuchBetter and Neteller. So please use one of these Deposit methods and transfer the minimum amount of 10 euros, which you can withdraw afterwards with your remaining balance.

I hope to help you and other people with my message.

Novo1488 wrote on 01.02.2021 at 09:19: Moin Moin,

I am in despair and have been arguing with Atlantic Spins, Turbonino and quite badly Playland for 3 days.

First I deposited at Atlantic Spins, there was nothing from the beginning only error message after the deposit. Now I'm at the 7 employee who tells me the same thing, but neither get my deposit back, nor do you get reasonable answers...

When that didn't work I deposited at Turbonino, they closed the account after the deposit because I am not allowed to play there. I am still waiting for my deposit.

At Playland, deposited 10 euros, made a small win now I can not withdraw. Should deposit again so I can pay out, was the answer...

50 EURO lying at 3 casinos and just keep it ^^

There must be something you can do?

Maybe you know what. Thanks


Edit answer copied from quote

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